Ratings based on 357 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

very convenient location

Posted Oct 7, 2014
room was very clean and a good size,was a little disappointed that we couldn't get a twin room as requested and my daughter had to sleep on a foldaway bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location

Posted Oct 2, 2014
Pros: Hotel reception and location at Santa Monica are excellent. The foyer & rooms were great as were the helpfulness of the staff. Complimentary items in
Cons: Back area (access to Santa Monica beach) and near the pool seemed squashed in and outdated though. I had the impression this section of the hotel was
Location: We travelled the bus to beverly Hills & Hollywood. We also spent time on the beach, pier, restaurants etc. Great, fun place.
Hotel reception and location at Santa Monica are excellent. The foyer & rooms were great as were the helpfulness of the staff. Complimentary items in the foyer (water etc) was a nice touch too. Back area (access to Santa Monica beach) and near the pool seemed squashed in and outdated though. I had the impression this section of the hotel was in need of a freshen up/modernisation. Otherwise nothing at all to complain about. Would stay there again for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Top Notch Staff

Posted Sep 28, 2014
The staff went WAY beyond their reasonable duties to take care of us and our unique situation. I can't say enough about them...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Sep 22, 2014
Great facility! Staff was wonderful! Highly recommended!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel,

Posted Sep 16, 2014
Really enjoyed Would stay there again enjoyed THE pool and pool Service
5 out of 5
Recommended
for Everyone
by A verified traveler from WA

Posted Sep 8, 2014
Pros: excellent location...close to beach, pier and shopping!!!
I arrived so early (8:30am) the front desk held my bags while I went for run on beach. They were going to let me shower in spa, however, when I returned (11am) they had a room ready for me and let me check in!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

great location and facility with friendly staff

Posted Aug 25, 2014
Pros: great location near the beach with out door eating area looking over the beach. The crew doing the parking were great.
Cons: sometimes jammed at the front door with cars but seems to clear in a reasonable time.
Location: Beach is great. the mall is fun.
great stay for LA with less crowds and great beach with lost of beach crowd and fun stores
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Vacation in Santa Monica

Posted Aug 16, 2014
We booked our vacation thru expedia. Which I will never do again! When we check in they gave us a tiny room with a view of a building next door. Not to mention we were booked for 6 nights with 3 people. The manager matter-of -factly stated we book thru expedia a 3rd party and that's what we paid for. After upgrading and paying $150 more a night we were finally comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brazil

Great experience in Santa Monica

Posted Aug 7, 2014
Pros: Room and bathroom, location
Cons: Check out should be at noon as oppose to 11am.
Location: Great restaurants & shops walking distance. Close to the beach.
Great room and bathroom. Clean and updated. Staff was friendly and responsive. Breakfast was fantastic. Pool was clean and relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

Great hotel close to all amenities A1

Posted Aug 1, 2014
Pros: Position, cleanliness and staff helpfulness
Cons: N/A
Location: Close to all amenities...Pier, restaurants, tours, shopping and transportation
Arrived very early from my international flight and hotel staff had my room ready early...very clean, roomy and quiet room but close to all amenities