Ratings based on 222 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Panama, Panama
Great Hotel at an excellent locationPosted Aug 8, 2014
Pros: Its charm and looks
Cons: TV Audio system in the rooms is a bit outdated
Location: Is within walking distance of everything in Beverly Hills, close to West Hollywood and Century City, plus the hotel car makes everything closer.
The hotel has an excellent size, which allows it to have all necessary facilities, but still being a cosy and charming hotel. Wonderful ambience, excellent room and facilities, and charming staff made our stay at Beverly Hills wonderful.
for Couplesby A verified traveler from South Florida
Discreet and Refined AmbiencePosted Jul 16, 2014
Pros: Quiet, well appointed room/bath.
Cons: Hotel dining, particularly the service.
Location: Short drive to shopping and major attractions.
I conducted a deep search of the areas top hotels for a recent stay in LA. My husband and I were looking for luxury and refinement without the action of The Strip or the crowds at bigger luxe hotels. We checked in late night and were pleased with the staff welcome and efficiency. Our room was located in the back of the hotel as requested to avoid street noise. We enjoyed perfect quiet throughout the five nights we stayed. The housekeeping was excellent and we always returned to our room finding it in perfect order twice daily. There is ample closet/drawer space. And, the bathroom was beautifully appointed with excellent lighting. The bed was extremely comfortable. The only complaint we had was with a Saturday brunch reservation on the patio. We invited guests to join us and we received absolutely poor table service throughout. There were only two other tables occupied so this may be a general issue. Our server was unnecessarily brusk, poorly trained and failed to bring items we requested on more than one occasion. We would not recommend the hotel dining for this reason. We did have better luck for cocktails in the lounge one evening with prompt and courteous service.
for Everyoneby A verified traveler
Great Guest ServicePosted Jul 14, 2014
Really nice hotel. No issues at all. Great car service.
for Couplesby A verified traveler from San Diego
Excellent place to relax in comfort and convenientPosted Jun 27, 2014
Love the place. It is a wonderful location and comfortable and well finished.
by A verified traveler
Posted Jun 5, 2014
I had a bad experience. Things were not working in loud room. They didn't correct it and they made the same mistake a few times. Bill had wrong charges from another room on my bill so thank goodness I checked it carefully.
for Everyoneby James from UK
Service in another leaguePosted Jun 2, 2014
Pros: Privacy, luxury, attentive yet discreet staff.
Cons: Cannot think of anything
Location: In a quiet, peaceful location very close to Rodeo and Wilshire so for a shopper it's a must. A pleasant safe stroll to the best shops in the world.
I have stayed at l'Ermitage on a previous occasion and this visit was the same standard as ever, absolutely faultless. I was in town and required a peaceful quiet place and this was a private sanctuary. Room service is exceptional, nothing is too much trouble. The rooms are extremely comfortable and cleaned each day without fail. It's like coming back to a new room each day. The food was excellent even served in the room. Luxury bathroom and fresh linens make for a luxury experience. The massage shower is so powerful and invigorating or you can relax in the huge tub with a nice glass of champagne :). I have stayed in many 5 star hotels but many never measure up to that rating. This place should have 6 stars! I will be back again in another 18 months and look forward to experiencing the L'Ermitage exceptional service once again.
for Everyoneby Lisa from Seattle, WA
Nice friendly hotel in the heart of Beverly HillsPosted May 23, 2014
From the moment we walked through the door - the service was amazing! Everyone was so friendly. They made sure our stay was unforgettable. They thought of every detail to make our quick stay memorable. We will definitely be back again
for Business Travelersby Cindy from Los Angeles
Great place for business trip.Posted May 23, 2014 on Hotels.com
It's a great business trip. I love this hotel so much. I will definitely stay in this hotel later if I come to LA agian.
for Everyoneby Theresa from Chicago
Beverly Hills Business TripPosted May 21, 2014
Amazing hotel, staff, valet guys were funny, helpful accommodating (with the exception on 1 who was making a big deal of me self parking on the street) great location. Wish I wasn't away working most of the time and would've enjoyed it more.
for Everyoneby A verified traveler from lima, peru
Posted May 12, 2014
excellent hotel, located near the heart of BV. will come back