Ratings based on 952 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Overrated

Posted Apr 20, 2014
In dire need of update. Not up to Loews standards by any means
4 out of 5
Recommended
for Everyone
by Rod from Englamd

Excellent loc but expensive if not careful

Posted Apr 19, 2014
Perfect location but very expensive to eat and drink in hotel. Very small pool but otherwise good facilities. Santa Monica is one of nicest locations on LA beaches but be prepared to dig deep. Also if getting a cab from LAX to hotel, tell him to go the short way along pacific highway for $45 rather than via freeways for $75
4 out of 5
Recommended
for Everyone
by Amy from Toronto, Canada

Nice hotel - close to beach-

Posted Apr 15, 2014
Our room was on second floor with patio beside street- no view - the pool area and the sushi at sunset were outstanding- the view from the lobby which was on fourth floor gorgeous of the pier and sandy beach. Staff were very nice and helpful!
Comment from
Jan 16, 2014
Dear Amy, Thanks for taking the time to share your experience. So glad you enjoyed indulging at our pool and experiencing Sushi at Sunset. We hope you visit our sandy beach again soon. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
5 out of 5
Recommended
for Everyone
by lisa

Great family experience!

Posted Apr 10, 2014
We took our daughter to LA for her 16th birthday. We had initially planned to only stay one night and then go to visit family. We decided to stay another night. Staff was extremely friendly and helpful, and rooms was very roomy. Actually, somehow our room was not cleaned and when we asked to have it cleaned, we returned to find a letter of apology and amenities. Would DEFINATELY recommend.
Comment from
Jan 15, 2014
Dear lisa, Thank you and your family for choosing to spend your daughter’s 16th birthday at Loews Santa Monica Beach Hotel. So happy you enjoyed your stay so much that you decided to extend it. We pride ourselves on our guest service so we’re very pleased that our staff was able to correct any misunderstanding. We hope your daughter’s 16th birthday was sweet and that you will be back soon. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
3 out of 5
Recommended
for Everyone
by didi from New York City

Losing the magic

Posted Apr 10, 2014
Pros: I love the location
Cons: Internet is very, very slow
Location: great location and close to shopping centers
This hotel has a great location - however, this is the fourth time that the hotel gives me the wrong bill on check out with double charges. This time I had a balance of $ 425 to pay when actually the hotel owned me $65.....
Comment from
Jan 15, 2014
Dear didi I, Thank you for your comments. We are happy to hear that you enjoyed Loews Santa Monica Beach Hotel’s prime location and had a good experience overall. We apologize that you were disappointed with the speed of the Wi-Fi as well as your check-out experience. Please rest assured that we will investigate this immediately, as we truly value your feedback. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
3 out of 5
by Mike from Arizona

Noisy Trip

Posted Apr 5, 2014
Pros: Location
Cons: The lobby, bar, and convention area all are common with the rooms in the center of the hotel. Don't plan on getting much sleep if your room is there
Location: Santa Monica Pier is great for kids and a fun walk for all. The City of Santa Monica is also very nice.
Our room was on a hallway over the atrium. It was one of the noisiest hotel rooms I have ever stayed in. For the price I expected something better. Location is great but make sure you get a room off one of the wing hallways.
Comment from
Jan 7, 2014
Dear Mike G, So happy you enjoyed Loews Santa Monica Beach Hotel’s central location. We are sorry to hear that you were disappointed with the location of your room. We sincerely hope that you will give us another opportunity to welcome you back – please contact any of our managers for personal assurance that your next stay will be comfortable. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
5 out of 5
Recommended
for Everyone
by Kerri from Palm Beach, FL

Beautiful hotel overlooking beach and pier

Posted Mar 30, 2014
Pros: We loved the location, decor, and comfort of this hotel.
Cons: Can't think of anything.
Location: Wallking distance to pier with ferris wheel, Pallisades Park which is beautiful to get to the outdoor shopping. Rent bikes to see different beaches.
This hotel was a perfect stay with our teenage kids. We ate lunch poolside which has a beautiful view and is entertaining watching all the activity below on the gymnastic like beam, bars, monkey rings, and huge swings. Right downstairs you can also rent bikes and cruise along the 20+ mile path. Also, walk to the pier with the carnival rides and walk to the shops and restaurants. Not only was the location perfect but the hotel beds and pillows were very comfortable and the showers were great. We honestly did not ever want to leave. We checked out Shutters because we thought about staying there and the lobby was dark and gloomy. Loews had a much prettier decor and more lively and fun.
Comment from
Jan 2, 2014
Dear Kerri G, We are very happy that you were nothing but pleased with your visit—thank you for sharing your experience. Sounds like you took advantage of everything our prime Santa Monica location has to offer, from the Pier and the parks to bike riding and shopping galore. Hoping to have you back soon for another perfect stay. Sincerely, Paul Leclerc Managing Director Loews Santa Monica Beach Hotel
5 out of 5
Recommended
for Everyone
by Colt Fan from Indianapolis

Great hotel close to everything

Posted Mar 25, 2014
Was in town for a wedding and stayed at the Loews. Couldn't have been more pleased . The staff is excellent, the location is close to the beach, the promenade, and great restaurants. The rooms are nice also. The only minor complaint I had was that the temperature in our room was a little hard to control. Overall, I would definitely stay here again . The staff really is a step above what other similarly rated hotels offer.
Comment from
Jan 27, 2014
Dear Colt Fan, Thank you for choosing to stay at Loews Santa Monica Beach Hotel and for taking the time to share your comments. We are glad you enjoyed our hotel and its staff however are sorry to hear of your difficulty with the thermostat. Guest comfort is of our highest concern, and we have shared your comments with our management team to ensure the issue that you noted will be addressed. Looking forward to seeing you during your next stay. Paul Leclerc Managing Director Loews Santa Monica Beach Hotel
5 out of 5
Recommended
for Everyone
by Anne from Minneapolis, MN

It doesn't get better than this!

Posted Mar 22, 2014
The location is perfect, the public spaces are stunning yet comfortable, the rooms are great and the service is amazing.
Comment from
Jan 27, 2014
Dear Anne, Thank you for your outstanding review. We are beyond delighted that you found everything from the design to the service to be amazing and we look forward to your return. Sincerely, Paul Leclerc Managing Director Loews Santa Monica Beach Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Mar 20, 2014
The hotel is nice and the food availability is good. I thought the rooms were fair and you are really paying for the location. The beach accessibility is very good. I wasn't used to being on the 1st floor of a hotel, so it was a little odd for me but it was a very pleasant stay at the same time.