Ratings based on 980 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from New York, NY

Bait and switch

Posted Jul 28, 2014
Booked a room for two nights for a friend's wedding in Santa Monica. Arrived off a flight from JFK at midnight and arrived at the hotel where I was informed by a less than sympathetic manager that the hotel was overbooked and that I would be move to the nearby Viceroy hotel for the night. They did pay for that night of the stay and I enjoyed the Viceroy; however, another family who arrived at the same time as me liked it less (the Viceroy had a lobby party complete with DJ when we arrived and the family had come all the way from Switzerland with two exhausted young kids). Beware bad business practices - at least 4 groups were turned away who all had confirmed, pre-paid reservations through Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
i would stay there again. it wasn't overly nice for the price but clean and the staff was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding!

Posted Jul 27, 2014
Wilk be back again with my family. The experience was well worth the cost. Great memories for my family.
Comment from Hotel Management
Jul 30, 2014 by Hotel Manager, Hotel Management
Dear Guest, Delighted to hear Loews Santa Monica Beach Hotel was able to provide wonderful memories for you and your family – we cannot wait to have you back. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to beach and Santa Monica pier

Posted Jul 27, 2014
Nice pool area, close to beach and Santa Monica pier, nice staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great location

Posted Jul 27, 2014
Pros: location and helpful staff
Cons: seems a little dated, our standing lamp was tilted and broken.
Great time in SM, the area on the beach was great, right out front are all the exercise stations and rental bike options. short walk to many cool restaurants, the pier and 3rd street promenade.
Comment from Hotel Management
Jul 30, 2014 by Hotel Manager, Hotel Management
Dear Guest, So happy to hear you had a great time in Santa Monica and at the hotel. Thank you for your compliments to our helpful staff and prime location in the midst of all of the Santa Monica fun. Look forward to having you back. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
1 out of 5
by A verified traveler from Delray Beach, Florida

Poolside R and R is impossible

Posted Jul 20, 2014
Pros: Location only.
Cons: Rooms need a remodel. There should be a separate children's pool area or shall I say adult pool area.
Location: We enjoyed the 3rd St Promenade with the shopping and very nice restaurants.
Unless you have a litter of unruly kids, it is impossible to enjoy the pool area. Kids were out of control, noisy, screaming, and the staff did nothing to control them. Pool is small and since it is between 2 towers of hotel rooms, only half the pool area gets sun. The only way to enjoy any peace and quiet is to locate yourself away from the pool area. Walking distance to the Santa Monica Pier and being directly on the beach is the hotel's only redeeming qualities. Rooms are antiquated for today's standards, and their maid service, does not bother to clean the bathtub or do a turn down service, or replenish towels, unless asked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice clean hotel with GREAT view

Posted Jul 16, 2014
Absolutely loved it!! Hotel was clean, comfortable and fresh; location is at a short walking distance to beach (1 short block) and pier (2 blocks). I did not pay extra for beach view from room but anyone is able to get this view thanx to their awesome large glass windows that extend up the 8 floors. Pictures on website are not deceiving. You can also enjoy a great beach and pier view while relaxing in hotel pool, even better at night. Staff was very kind and professional. Food and drinks pricie $$ in hotel, and menu a bit limited. (So bring your outside snacks and WATER) Outside food is at an approx 10-15 min walk. I highly recommend and can't wait to go back to Loews!!
Comment from Hotel Management
Jul 23, 2014 by Hotel Manager, Hotel Management
Dear Guest, We are so glad to hear that you loved everything about your stay. Sounds like you soaked up many experiences the hotel has to offer. We are delighted to hear that you can't wait to come back and we can’t wait to have you back. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

The Hotel was phenomanal the staff was amazing

Posted Jul 14, 2014
Pros: The food, was great the staff was great I mean everything was great.
Cons: not at all everything is just fine
Location: The Santa Monica pier is just two minutes walk the beach is right in front theres bicycles you can take a stroll on resturant are near by
Lowes at Santa Monica was great I was received with a nice warm welcome smile the check in desk was very pleasent my entire experience at Lowe's was phenomanal
Comment from Hotel Management
Jul 23, 2014 by Hotel Manager, Hotel Management
Dear Guest, From your compliments about our great staff, delicious food and ideal location, we can’t thank you enough for your fabulous comments. Please come back so we can welcome you with another warm welcome and provide you with another phenomenal experience. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great location; close to beach and shopping.

Posted Jul 13, 2014
Pros: Pool; proximity to beach; spas; gym; staff
Cons: Need more deck chairs and pool side umbrellas for shade.
Location: Very close to beach and Santa Monica mall for shopping. Restaurants close by.
Hotel room was well appointed and spacious; however, the view of the street was somewhat disappointing! Lovely pool area and view to beach but not sufficient deck chairs and umbrellas for shade. Spa and Gym facilities very good.
Comment from Hotel Management
Jul 23, 2014 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your compliments to our property, guest rooms and spa/fitness center. We are also happy you enjoyed our pool area. Thank you for sharing your feedback, we will be sure to take into account your feedback regarding more pool seating. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington St

Very close to the beach.

Posted Jul 9, 2014
Pros: y Very clean, close to the beach, pool area very nice
Cons: Breakfast and gym should be included in the rate
Location: Walking around you can find restaurants, Santa Monica Pier is very close too
Convenient if you want to be close to the beach. Gym is not included. I didn't know it, and i had to pay for it. It should be included in the rate. Also, breakfast is not included. In general, It was a good experience, it is a very beautiful hotel.