Ratings based on 370 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Chris from Mission Hills, Ca

Very nice hotel

Posted Apr 15, 2014
Pros: Very nice . Clean good size room, very nice bathroom. Felt very comfortable staying there.
Location: Real close to airport. Can hear planes. Not many but I did hear a hand full. Maybe ask for a room on the inside. Pretty close to the beach, aquarium
Very nice hotel. Friendly staff and very nice room.
Comment from
Jan 16, 2014
Thank you for your comment. We strive to be the best.
4 out of 5
Recommended
for Everyone
by Chris from Mission Hills, Ca

Very nice hotel

Posted Apr 15, 2014
Pros: Very nice . Clean good size room, very nice bathroom. Felt very comfortable staying there.
Location: Real close to airport. Can hear planes. Not many but I did hear a hand full. Maybe ask for a room on the inside. Pretty close to the beach, aquarium
Very nice hotel. Friendly staff and very nice room.
5 out of 5
Recommended
for Everyone
by TJ from Utah

Clean, nice location!

Posted Mar 24, 2014
Pros: Like the whole package but the nicest thing was the indoor pool.
Cons: Our room needed attention to the details. While still nice, it's becoming used looking.
Location: Carnival cruises, Queen Mary tours, Russian submarine etc. Lots to do!
Watched aircraft take off and land from our room window. No noise problem because of triple glass. Great restaurant and bar.
Comment from
Jan 26, 2014
We are glad that you enjpyed your stay with us. We look forward to your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel for near CSULB

Posted Mar 9, 2014
We like this hotel and have stayed here before. Has great excess to the 405 and CSULB. Nice Quite area, you wouldn't know you was next to a freeway or airport. I would always stay here if m visiting CSULB. Too far for the beach.
Comment from
Jan 26, 2014
Thank you for staying us. We look forward to your next visit to CSULB.
3 out of 5
by A verified traveler

Failed to meet expectations

Posted Feb 11, 2014
We reserved a room with two double beds and instead got a queen bed and a roll away bed. Water pressure in the shore was virtually none existent. I have thin hair and I ended up having to rinse it out in the sink because the shower could not rinse the soap from my hair. The overall amenities were lacking but the fitness center and pool area were very nice however.
Comment from
Jan 26, 2014
Thank you for your feedback. My sincerest apologies for the inconvenience you have encountered. We did experience a drop in water pressure a week and half ago for about 4 -5 hours. We have resolved the problem since then. We look forward to seeing back soon. Sincerely.......
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent vacation stay

Posted Feb 10, 2014
Pros: location, deal being offered by expedia, staff
Cons: PARKING!!!! there were a number of functions happening over the weekend so every time we left the property finding parking on return was difficult
Location: 22 miles from Beverly Hills, 20 minutes from Disneyland...very central to getting around
The staff at this hotel definitely go above and beyond to make sure your stay is memorable and comfortable. After just coming back from staying at the St Regis in Puerto Rico to this property, there was no let down in service at all. The young lady that checked us in (Roxana) I beleive while still in training was not only very helpful and thoughtful in assisting us but also very thorough insuring that all charges on the room would be correct upon check out. (Ive had issues with this in the past and was very pleased that she was proactive about it). For what we were doing, the location was great and the room was comfortable.
Comment from
Jan 25, 2014
Thank you for your feedback. A commendation will be given to the appropriate Associate for doing a great job and for making your stay a success.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Convenient to airport.

Posted Jan 20, 2014
2 out of 5
Recommended
by Jessi from Ventura

Will not stay here again

Posted Jan 5, 2014 on Hotels.com
This hotel needs a facelift in the worst possible way. Peeling wallpaper, dirty/chipped paint. The staff was nice enough. The sportsbar is a awful (no fault of the sweet waitress) We waited an hour for 2 kid's pizza's and a couple of tacos. Overall a sad and dumpy hotel (but the lobby is nice) esp for the $250 price tag.
Comment from
Jan 22, 2014
We apologize for the unacceptable service you encountered at the Sports Bar. We pride in providing exceptional service and we hope you would give us another chance when you and your family are in the area.
4 out of 5
Recommended
for Everyone
by anne from S.F

This traveler left a rating score only Posted Dec 31, 2013
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 30, 2013