Ratings based on 818 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Excellent hotel.

Posted Oct 16, 2014
The workers/staff are all friendly and always ask if you need anything. The rooms are clean and the restaurant is clean and has good service. Highly recommend staying at this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2014
Pros: Close to the airport.
Cons: Color of the hallway was an old, drab
Lobby was impressive, but the staff were not very welcoming.
Comment from Hotel Management
Oct 16, 2014 by HotelMgmt, Hotel Management
Thank you for sharing your impressions of our hotel. We are disappointed to learn that you didn’t find our staff to be welcoming. We will share your feedback with our management team so that we make improvements for our future guests stay. The next time you are visiting the area we hope to have the pleasure of welcoming you back to go above and beyond your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful hotel

Posted Oct 6, 2014
Very clean hotel. Wonderful staff. The only thing is the pool was small.
Comment from Hotel Management
Oct 16, 2014 by HotelMgmt, Hotel Management
Thank you for choosing to stay at Los Angeles Marriott Burbank Airport Hotel. We are happy to learn that you appreciated our fabulous staff and the cleanliness of our hotel. We hope to have the opportunity to welcome you back the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Hotel!Motel!

Posted Oct 6, 2014
Location: Across the street from Burbank Airport and Near Universal Studios.
It was a spur of the moment drop in. Found a good rate and was happy to have chosen this location. At first glance i thought I had walked into the wrong hotel, looked kinda swanky for the likes of me.
Comment from Hotel Management
Oct 16, 2014 by HotelMgmt, Hotel Management
We are delighted to learn that we were able to accommodate you with a last minute stay at Los Angeles Marriott Burbank Airport Hotel and are happy that you found us to be of good value. Thank you for staying with us and we look forward to the opportunity to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Surprise

Posted Oct 5, 2014
The staff was the most attentive I have experienced outside of the Ritz. Friendly, helpful and enjoying their job. Truly unique
Comment from Hotel Management
Oct 17, 2014 by HotelMgmt, Hotel Management
Thank you for your wonderful review of our staff. Providing our guests with great customer service is a top priority for us and we are delighted to learn we did just that. It was a pleasure to have you stay at Los Angeles Marriott Burbank Airport Hotel and we look forward to your next visit.
2 out of 5
by A verified traveler

Go somewhere else!

Posted Oct 1, 2014
Pros: The gym
Cons: Better pics on your site so your customers know exactly what they're getting.
Location: Everything was shut down by 10am :/ thought it was weird since it was in Burbank and it was on a Saturday
The room smelled liked someone had been smoking all day and all they did was cover it up with air freshener, my white sheets/cover looked like they had been thrown in with a black towel because it had black lint all over the sheets. They gave me an accessible (ADA) room instead of a regular room. The look/feel of the room made me think of a hospital room :/. I had noisy neighbors that decided to have some "fun" at 4am. For some reason the AC stopped working in the middle of the night. Don't stay here, look somewhere else.
Comment from Hotel Management
Oct 10, 2014 by HotelMgmt, Hotel Management
It is disappointing to learn that your stay was not as expected and we apologize for any frustrations or inconveniences you may have experienced. Providing our guests with the perfect retreat is top priority for us and we regret that we did not accomplish this for you. Your comments have been forwarded to our housekeeping team so that it may be addressed. We hope to have the opportunity to welcome you back and go above and beyond your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from F

Posted Sep 29, 2014
It was very great Peaceful breakfast was Delicious
Comment from Hotel Management
Oct 10, 2014 by HotelMgmt, Hotel Management
Thank you for your review of your stay at Los Angeles Marriott Burbank Airport Hotel. We are happy to learn you had a pleasant stay with us and had the opportunity to enjoy our scrumptious breakfast menu options we offer. It was a pleasure to have you stay with us and we look forward to welcoming you back.
5 out of 5
Recommended
for Couples
by A verified traveler from Minnesota

Very nice hotel and facilities; worth the price.

Posted Sep 22, 2014
Pros: Friendly/helpful staff. Nice pool and hot tub. Exercise facilities.
Cons: They could have a continental breakfast and free parking (or include parking in room rate).
Location: Burbank is close to LA (LOTS to do there), and the Downtown Burbank area (maybe 10 min away) has many shops and restaurants.
Vacationed with my boyfriend. We were very satisfied with our stay here. The hotel was very nice (room and common areas), we enjoyed the pool and hot tub, as well as relaxing/sun-bathing near the pool during the day. Room did not come with refrigerator, but we called for one upon arrival and they brought one down right away (no extra cost). The staff was friendly, courteous, and helpful. Upon arrival, we received free drink vouchers. I think the man at the front desk felt bad that we were unaware of the $19 per night parking fee - which was one of the only negative things about this hotel; the other was no free breakfast, but we brought granola bars and they have free fruit by the exercise room. One night we wanted to go out for a nice dinner, and the front desk staff was very helpful in advising us of several places that fit our budget and type of food we were craving. We were pleased with their recommendation! Overall, great place to stay and definitely worth paying a little extra, since there are many run-down places in the LA area for only 20-40 less per night.
Comment from Hotel Management
Oct 2, 2014 by HotelMgmt, Hotel Management
Thank you for your review of your stay at Los Angeles Marriott Burbank Airport Hotel. We are pleased to learn that our accommodating staff added to your positive experience. At our hotel, we provide our guests with convenient stress-free parking for a nominal daily fee. It was a pleasure to have you stay here with us and we look forward to seeing you on your next visit to Burbank.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Sep 17, 2014
Pros: Appearance and very clean
Cons: N/A
Location: Across the street from the airport.
Your hotel is beautiful and the staff were very friendly. The location was perfect for the off-site meetings I had on Monday. Thanks so much!
Comment from Hotel Management
Sep 25, 2014 by HotelMgmt, Hotel Management
It was wonderful to have you here and your comments about our hotel and staff are very much appreciated as this is the memorable experience we strive to deliver to all of our guests. We are delighted that our convenient location worked well for your business trip and we look forward to welcoming you back to Los Angeles Marriott Burbank Airport Hotel on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location for our purpose.

Posted Sep 15, 2014
Hotel check in accommodated an early check in for a short notice trip. Staff was helpful and friendly.
Comment from Hotel Management
Sep 26, 2014 by HotelMgmt, Hotel Management
Thank you for choosing to stay with us at Los Angeles Marriott Burbank Airport Hotel. We are happy to learn that you found our staff to be accommodating and our convenient location to be just what you needed for your trip. It was a pleasure to have you stay with us and we look forward to welcoming you back for a longer stay.