View from property

Reviews of Metro Plaza Hotel

2.5 out of 5
Metro Plaza Hotel
711 N Main St, Los Angeles, CA

Reviews

7.6

Good

Rating 10 - Excellent. 292 out of 1009 reviews" "
Rating 8 - Good. 396 out of 1009 reviews" "
Rating 6 - Okay. 166 out of 1009 reviews" "
Rating 4 - Poor. 79 out of 1009 reviews" "
Rating 2 - Terrible. 76 out of 1009 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bettie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to LA Union Station, Oliveira St, Chinatown, great public transit hub.
Stayed 1 night in Mar 2024

4/10 Poor

Jiena

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

DINGWEN, VANCOUVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I had a pleasant stay. The room was clean and had all the essentials and having two queen beds was nice. The staff was very helpful too. I didn't particularly like the shower design as it had no place to set my soap. Also the car horns and exhausts outside were very noisy although I don't blame the hotel for that.
Stayed 1 night in Mar 2024

8/10 Good

Axel

Liked: Cleanliness, staff & service
Good location to explore Downtown, Chinatown and Japantown.
Stayed 2 nights in Mar 2024

8/10 Good

Thomas

Liked: Staff & service
Stayed 1 night and wishing to stay as close to downtown LA for a cheap rate which this was. Property is old (photos are accurate), and has a planned renovation apparently. Has a bed, tv and hot water and electricity and working lift. Don’t expect much more. Location is just outside the fringe in Chinatown. There are some homeless nearby and I wouldn’t walk streets alone at night I think.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with partner
A mixed bag of updated features and older items but it was just fine for an overnight stay very close to Union Station. Bathroom was updated with large rainfall showerhead but no shelves or cubby hole for items like shampoo. Floors and furniture seemed updated but fridge was old. Lot of homeless people in the area but that is just part of downtown LA. If you need a brief stay to catch a train then it is perfectly fine. I wouldnt book it for an extended stay, however. Staff was very friendly during checkin.
Stayed 1 night in Mar 2024

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful with my early arrival. The hotel is located very close to Chinatown so you can get some good Chinese takeout. There are some homeless in the area. So be mindful your surroundings.
Stayed 1 night in Mar 2024

2/10 Terrible

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Richard

Liked: Staff & service
Disliked: Amenities
Near to Amtrak
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Stayed 1 night in Feb 2024

6/10 Okay

AHMAD

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Cleaning room service was excellent.No breakfast was available. Noisy and dirty.
Stayed 3 nights in Feb 2024

10/10 Excellent

Eric

Liked: Staff & service
Food and view of full moon
Stayed 1 night in Feb 2024

10/10 Excellent

Javier

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and centrally located. Parking was an additional $5 per day.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cesar, San Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and the customer service is on point
Stayed 1 night in Feb 2024

4/10 Poor

Mehmet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
upon arrival, i was told that my room was upgraded to a king size suite. okay. excitedly, i went up to my room — all the windows were open and the bathroom fan was on to cover the smell: imagine a wet dog bathed in cat urine and soaked in cleaning supplies that failed to cover the smell. the source of the stink was the carpet which was darkened and peeled off at many parts. i don’t even want to think about the colony of creatures that be living inside. i asked the staff to be relocated but the hotel manager (?) showed up at my door saying they did me a favor to put me in a big room (lol, i couldn’t care less about it, i care about cleanliness wayyy more). he then proceeded to walk into the room (uninvited) and went to the bed showing me that there were two layers of sheets so i would safely shield myself from other surfaces (red flag). that felt like a violation and it wasn’t welcome. i gotta say that, at least, the sheets and the bathroom were clean but that didn’t make up for the cringing feeling caused by the carpet and its stink. at night, fearing my health and safety, i kept the windows open but there was some kind of a huge engine that loudly whirred nearby which tortured me until 6 AM at which point i gave up to shut the windows willing to inhale the carpet’s exquisite fumes. i almost checked out in the morning willing to burn my second night. all in all, i’d highly recommend people to not stay at Metro Plaza Hotel.
Stayed 2 nights in Feb 2024

2/10 Terrible

David

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Well, where do I start. Homelessness on the outside streets… but I understand that’s not Metro Plazas fault… Getting to the worst room in the building probably, 3rd floor , we had a hard time locking the front door, there were no hangers in the room, dirty looking carpet and there was grafiti on the restroom door. That restroom door wouldn’t close either. The shower tub was all wet! I don’t know why. I would expect a wet tub when checking in at 3pm not at 9 pm. Just odd to me. About two hours into our sleep precisely 11:45 we smelled something burning. If the fire detectors would have been working, it wouldn’t have alerted other guests! Smoked seeped into our room literally, it was very visible and when asking for help to the security the poor man barely spoke any English so he couldn’t explain that to the people at the front desk. Plus the personnel at the front desk didn’t want to do anything about it. Our neighbor guest was burning something and nothing else was done about that. So they ended up switching us to another room, with a worse smell of second hand smoke for our two girls. Feeling very insecure, we were debating whether to leave or stay at the middle of the night. We decided to stay, but felt like we had to watch our back. Oh yeah, breakfast was promoted when booking and there was no breakfast!! Just coffee. Bummer! So all in all, if you want a cheaper hotel and an interesting stay, then Metro Plaza is the place for you!
Stayed 2 nights in Feb 2024

2/10 Terrible

Roberto

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Ther was a dead roach in the bathroom. And the room smelled bad.
Stayed 1 night in Jan 2024

10/10 Excellent

Lars, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Feb 2024

6/10 Okay

Jens, Austin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Very close to the train station
Stayed 2 nights in Jan 2024

4/10 Poor

Janette

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

arin

Liked: Cleanliness, property conditions & facilities
People in the room next to me was so annoying. During a night thousands time opened the door and shut it so loud. And stuff was so nosy. They seemed Checking me all the night
Stayed 1 night in Jan 2024

6/10 Okay

Douglas

Disliked: Staff & service
Very convenient to Union Station and Metro rail lines
Stayed 2 nights in Jan 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

andrew

Liked: Staff & service
Disliked: Property conditions & facilities
The location of this hotel is excellent - very near Union Station, downtown, highways, Phillipe's. The staff was very friendly, better than most places. The room price and parking were as low as can be. The site is under construction, so there's that. The carpets, halls and rooms are VERY dated and a little grungy - but not false advertising - you can see it from the photos. Bathroom was large and clean, but the tile, grout and caulk were bad. Not many power outlets accessible. I might stay there again, but only if I was alone - I would not take my Mom or my Girlfriend there.
Stayed 1 night in Jan 2024

4/10 Poor

Anish

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mari

Liked: Staff & service
They are under renovation. So some places are clean and new and others are dirty and aged. Over all, I'm satisfied with this hotel as female solo travelor. It's very convenient for transportation. Union station for Hollywood and Santa Monica visiting. Free Dash bus to downtown. I could teach those stop within 5-8min walk. And Fly Away bus from LAX airport to Union station. 5 min walk to CVS pharmacy and small market on the ground floor. Some homeless guys walking around in the evening but there were at least one security 24 hours at reception. Thats good. When I got there, the third floor aisle smelled tabacco but inside of room was very clean and no bad smell. Very big room for single travelor. Bathroom was very new and clean. There were two types of soaps and shampoo with condutioner. Water dispenser near the elevator. Free coffee at reception. Cons: no kleenex in the hotel room. No hot water kettle and no microwave oven. I stayed three night. Last day, fourth day, i checked at 9am and browsed the city until my Fly Away bus departure. Till then, they kept my luggage safely for free.
Stayed 3 nights in Jan 2024

10/10 Excellent

erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eva

Stayed 1 night in Jan 2024

10/10 Excellent

Cody

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Enrique

Liked: Staff & service, amenities
I have gone to conventions and concerts in the area, and if you are doing the same and looking for something affordable and convenient, I recommend this place. They have GATED and SECURITY parking, it is convenient to Uber or Scooter anywhere nearby, Oliveira Street is literally outside the hotel, and the metro station is also nearby. If you're there to explore DTLA or walk around to "check things out," this hotel isn't for you, specifically because it's an unsafe area. But for anyone with purpose to go, I recommend. Staff was great too. The rooms and furniture were outdated, but clean. Don't expect anything fancy.

10/10 Excellent

Veysel

Stayed 1 night in Dec 2023

6/10 Okay

Jose A

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Janice

Liked: Cleanliness, staff & service
Convenient place to stay near the train station. This hotel is dated but clean. There were not enough outlets, so charging devices was hard. I would have liked a coffee maker in the room. The bed was clean and comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Josh

Liked: Staff & service
Disliked: Property conditions & facilities
The staff are great, good food around the area, and the rooms are nice. No spectacular views but it's very worth the price
Stayed 1 night in Dec 2023

10/10 Excellent

lisbeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Zevontre

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I hate places like this. My key card wouldn’t work and I had trouble getting in my room the first 45 minutes of checking in. Some rooms are smoking friendly and others aren’t…I chose a non smoking room because my original room door looks like it was broken into. The evening staff was a pain in the ass but I was expecting it being Black. I paid for one night and I’m glad that’s all I paid for. A/C unit didn’t worked and it took forever to warm up my room. They gave me a connecting room so I had to prop up a chair to not worry about something happening when I slept. Don’t know if it was other guest or staff but someone kept making noise in the hallway. It was a last minute booking but I should have shopped around some more.
Stayed 1 night in Dec 2023

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Angela

Disliked: Cleanliness
This place is pretty gross. I slept here for 5 hours while waiting on the first Metrolink ride home. Smells bad and weird and the carpet is disgusting. The only positive is the location.
Stayed 1 night in Dec 2023

8/10 Good

Eva Tai

Stayed 1 night in Dec 2023

10/10 Excellent

Richard, San Mateo

Stayed 1 night in Nov 2023

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel was very inexpensive, so I was expecting a room like something from Quality Inn or Best Western. But my room was modern and beautiful, as was the hallway. The lobby less so, to put it mildly. I understand that only 1/4 of the rooms were renovated as of 12/23, so one should specify a renovated room. This hotel is very good value, but be aware that the neighborhood is quite run-down, with homeless tents on nearby streets. Still, the hotel is a quick walk to Union Station, so you have the advantage of access to many areas of LA without a car.
Stayed 7 nights in Dec 2023

6/10 Okay

John

Traveled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Seedy but passable; great location; clueless staff
Most hotels understand that two people staying in a room do not always arrive and leave together, but the staff at the Metro Plaza are unable to grasp such a complex concept. I checked in by myself, on a Thursday evening in December, and when I went out the next day I had the desk clerk make two keys and put one aside for my friend. Four hours later my friend arrived while I was out, and no-one at the front desk had any idea of who he was or what they needed to do. The incompetence of the front desk staff at this hotel is truly mind-boggling. Other than that, the stay was great. The hotel is less than 15 minutes’ walk from Union Station, and Chinatown is just around the corner. There are a half-dozen museums, monuments, and historic sites within walking distance, and easy transit connections to other downtown attractions. The world-famous Philippe Restaurant is on the next corner, serving fabulous breakfast dishes until 10:30 am daily. The property itself is going to seed, although it clearly used to be nice. The room featured a working clock radio, an air-conditioner that was newish and nice, and phones on the desk and in the bathroom that actually worked (!). The bed was comfortable and there was no noise from other rooms (although the hotel did not appear to be that busy when we were there). Signs Scotch-taped to the walls herald the start of renovations … nine months earlier. I did look at one of the renovated rooms, and it was very nice.
Bathroom updated withing the past 10 years or so
My unrenovated room
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

KAZUSHIGE

Liked: Cleanliness, staff & service, amenities
The price was reasonable. The hotel was close to Union station.

8/10 Good

Kit May

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023