Ratings based on 2,924 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom australia

Very old hotel in a dodgy area

Posted Jan 19, 2015
The hotel is very old, and it shows. Elevators are extremely slow...often stood for up to 5 mins waiting, even tho there were 8 elevators. Area around the hotel did not seem safe...would not go outside at night. Bed was comfy and room nice and clean, however very noisy the entire night. Overall an average hotel that is way overpriced due to the impressive hotel decor in the lobby.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2015
can't control heat no extra blanket in room,,,,,,,,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Huntington Beach

Elegant Hotel in Heart of LA

Posted Jan 8, 2015
The hotel entrance, lobby, grand promenade and rendevous court are all magnificent. The gallery bar is a nice spot to meet up. A real hotel must have a classy bar off the lobby! It was a treat to walk through the public spaces each day during our stay. Staff, rooms and accomodations all wonderful. Some rooms near the main chase are impacted by sound and vibration from the environmental systems. I hope upgrades can be add to the budget over the next few years. Such a grand hotel deserves the best!
4 out of 5
Recommended
for Everyone
by A verified traveler

So close to the Metro Station!

Posted Jan 8, 2015
Beautiful hotel! Lovely indoor pool. Concierge was very helpful.
3 out of 5
by A verified travelerfrom Burlingame, CA.

Rose Bowl Game Stay

Posted Jan 5, 2015
Pros: The location.
Cons: The hotel needs an overhaul, remodel and better management.
I was unfamiliar with Pasadena and we were traveling down for the Rose Bowl Game. I wanted a hotel that was close to the stadium which is how I found the Millennium Biltmore on Expedia. The hotel is clean but very old. Our room was clean however we had 1 chair. The bathroom was small and poorly laid out, again a product of the age of the building. During our stay several of the elevators broke down and at times it would take 10-15 minutes for an elevator. We were on the 11th floor. New years day long after the game we decided to eat at Smeraldi's downstairs in the hotel. This was a nightmare! we waited 1.5 hours for our meal, my husband received the wrong entree and I NEVER received mine. Our son did receive his meal and it was good. I had ordered a pizza and the waiter ran to get the pizza...we waited an additional 15 minutes for the pizza which we said we would take to our room and it was not cooked. I did not eat the pizza. While the Millennium Biltmore may be historic it is old and poorly run, we would not stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Pros: Location in downtown LA and old charm elegance.
Location: Excellent downtown location.
Pleasurable stay in facility with old charm. Close to everything downtown-accessible to subway system..
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, good price

Posted Jan 3, 2015
Classic old Hollywood hotel. Loved the history. The common areas are very pretty. The rooms and hallways could use a facelift, but are comfortable and clean. Dining options are good. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Jan 3, 2015
Cons: Speed of elevators
Location: Food, Staples Center, Metro
This is a great hotel with an ideal location to attractions and food.
4 out of 5
Recommended
for Everyone
by A verified traveler

This is a beautiful, old hotel.

Posted Jan 2, 2015
Pros: It's beautiful and the location is great. It is walking distance to the Walt Disney Concert Hall, The Amanson, Dorothy Chandler Pavilion, etc.
Cons: The rooms could be updated and better maintained.
Location: Lots of great restaurants near by.
This is a grand old hotel. The lobby and public spaces are just gorgeous. Our guest room was large, clean, quiet and the bed was comfortable. The bathroom was small but adequate. I expect a smaller bathroom in an older hotel so I did not mind it. There was a large flat screen TV that worked well. They still charge $9.95/day for internet access which bugs me. We did have some problem regulating the heat. It kept blowing cold air until it was turned up to 78, then we quickly got hot. The room could use some updating; shutters were broken, but nothing major wrong with the room. We had a drink in the bar. Again this was a beautiful space. The only problem was that the tonic was dead flat. Not what you expect for an $11 cocktail. They serve a bowl of mixed nuts with the cocktails which is always a nice touch. Overall, we had a great experience and would definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Irvine

Downtown LA Biltmore

Posted Jan 2, 2015
Bad First, the heat never came on during the night. I felt like I was sleeping with the window open and housekeeping knocked on my door at 8:30 on the day I am checking out. Yes that was after getting to bed at 3:30 after a night out on NYE. Now the good, get location, food was great, great pool even though it is a little short.