Ratings based on 2,606 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

classic old hotel

Posted Nov 17, 2014
Pros: Outstanding pool.
Cons: The gym could use some updating.
Location: Downtown LA near everything.
It is nice to see a landmark kept in such excellent condition when the trend is to throw down anything that is old.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Wonderful Staff

Posted Nov 17, 2014
We went for our anniversary and the hotel itself is gorgeous. The lobby, bar, etc...are all very impressive. The valet parking cost is off the hook ($42 overnight for guests) and should really be rethought. Everything was going well, the staff was incredibly helpful and attentive but when I got off of the elevator, there was a terrible smell of bug spray and cleaners. The room was small, dank and depressingly old. I called down to the gal who had checked me in and she promptly got the manager on the phone when I explained it was our anniversary. They moved us to a gorgeous room that made our day/night so much more special. I highly suggesting booking a room on the club floor if you stay here. It is definitely a different experience. I will surely return to this hotel but I will definitely book on the higher floors in a deluxe room!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom park city, utah

Beautiful old hotel centrally located in downtown

Posted Nov 17, 2014
Pros: Old world charm.
Cons: Elevators take forever to arrive. Bathroom could use an update . Hot tub wasn't working
Location: Very close to metro stop. Not many restaurants near by, but one good Irish pub
Old grand hotel. Very pleasant stay. Comfortable beds. Nice pool. Slow elevators. Very close to metro station. I would stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rossett Green, England

Downtown comfort

Posted Nov 10, 2014
Pros: Staff, cleanliness, ambiance, room service, afternoon tea.
Cons: Bathroom, counter vanity space, lighting
Location: Close to the concert hall and Disney center
I have visited this hotel several times before for afternoon tea and love the charm and ambiance so much that I decided to book a stay in one of the club rooms. I found the staff to be gracious and most accommodating, egar to assist and answer my requests, helpful from beginning to end. The room was clean and very comfortable with ample closet space, yay! And although the view from my room was directly facing another wing of the building and somewhat limited I believe most of the rooms in the hotel are that way. The bathroom was a bit limited with very little counter area and somewhat poor lighting, leaving me wanting for a vanity table and makeup mirror. The club room was very nice and well supplied with hor'dourves and drinks, although my schedule did not allow me to visit often. Once again I took the opportunity to have afternoon tea whilst there, it is always lovely. There are limited resturant options at the hotel or even located nearby to my knowledge. The mid level resturant at the hotel is nice and The Cicada resturant is on the next block but I would appreciate an option for fine dining. The bar and lounge in the hotel are both nicely done and live entertainment on the weekend makes it a bit lively. I think this hotel is a good value with consideration for the room rate.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SoCal

Great downtown location

Posted Nov 10, 2014
Pros: Location, staff and comfortable
Location: Restaurants, shopping, science center, to many to list.
The staff is exceptional, friendly and helpful. This hotel has a great history. Be sure to go for a swim in the hotel pool, it's like going back in time and a wonderful pool.
2 out of 5
by A verified travelerfrom Sydney, Australia

Great old Hotel urgently in need of new management

Posted Nov 8, 2014
Pros: The old world architecture endures. Cleaning staff were diligent.
Cons: Everything else.
Location: Good location.
Could not stay in allocated room due to noisy Aircon. Changed rooms to one that had less noise but was still noisy due to adjoining vending machine located where ice machine had been previously. Windows still in desperately in need of maintenance. Bathroom too small and inefficient. Lobby crowded, chaotic and noisy - nowhere to sit and wait. Stayed there for a week in 2009 when all was OK. Will not return until the place gets a much-needed makeover.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom k

Disappointed but ok.

Posted Nov 6, 2014
I had an overnight stay for work and needed to prepare for court so I thought upgrading to business lounge level would be satisfactory. Well, the upgrade price was not worth it. They didnt even have coffee there. The room was very small and outdated but well furnished. Chipped paint throughout. Stained drapes and tiny bathroom. Not 5 star. Very nice lounge and great buffett breakfast.
4 out of 5
by A verified travelerfrom Sacramento, CA

Hotel is excellent, the area is not quite safe.

Posted Nov 5, 2014
Pros: Hotel is very clean, quiet, with an easy access to public transportation.
Cons: One thing could be improved not in the hotel, but in the area: to take away the homeless people from downtown LA and to clean the streets.
Location: Downtown LA is a beautiful place. You can visit a lot of places, like Civic Center, LA Cathedral, Grand Park, but it is not safe there to walk.
Hotel is beautiful, has a lot of character and history. My stay was very pleasant. I had very nice time in LA.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Quebec, QC

Hotel is nice but rooms could be better

Posted Nov 4, 2014
Pros: Staff is nice but breakfast is pricey
Cons: Include free internet! Wall light switch inside door should... turn on a light! Bigger bathroom counter & shower needed.
Location: Location is only good for business meetings in the vicinity. No quality restaurants around. Homeless wander the streets at night.
The entrance is grandiose unfortunately the rest of the hotel does not match. It is nice but you are paying for being in the middle of a big city, nothing else. Stayed there because customer was right around the corner, otherwise would look elsewhere were I to plan a return visit.
3 out of 5
by A verified travelerfrom Las Vegas

Good location but left something to be desired

Posted Nov 4, 2014
Pros: The location was great, close to many great attractions.
Cons: Customer service, cleanliness, update furniture, bedding, and remodel bathroom.
Went to the hotel for my 1 year anniversary. The bathroom looked really old, toilet didn't flush well (the toilet looked like a hospital toilet), the tile around the sink was old and damaged and had mold on it. The bed comforter was old and ugly. The furniture was also old and ugly.