It was a really beautiful hotel, everything was comfortable, clean and generally just a lovely place to be, that is until you actually need help from the staff. My friend left a jacket at reception for me which I forgot to collect on check out, I rang up the next day and was transferred from reception to security who were very rude, uninterested and told me to call back to reception because they had something else to do, the second time of calling I was transferred to concierge where the lady was clearly laughing at something else down the phone and wrote my number down wrong, Eventually I drove back to the hotel and face to face they were very helpful. It's a shame for such a lovely hotel, the staff perhaps need a little more training or maturity.