Ratings based on 59 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler
Posted May 27, 2014 on Hotels.com
for Business Travelersby wonil lee
Posted May 9, 2014 on Hotels.com
Posted May 7, 2014 on Hotels.com
by A verified traveler from Chicago,Il
Poor service overshadows otherwise nice hotelPosted Apr 15, 2014
The Beverley Hills Montage is generally a very nice hotel. Great location. Nicely appointed rooms. However, I find the customer service inconsistent and in some cases very poor for a hotel of this stature. 3 examples from our stay this past weekend. 1) We went for lunch to the 9th floor terrace. There were several empty tables but we were told to make a reservation...which we ended up doing for 5 minutes later and the place never filled up. 2) Housekeeping cleaned our room but didn't provide any new soap for the bathroom / shower. We had to use the soap that was left over from the morning. 3) The most frustrating was when we went to check out. At noon we decided to stay for lunch and I asked at the front desk if we could have a 45 minute late check-out while we had lunch. We were told no, the hotel was busy that night and they needed to clean all the rooms. I can understand if we asked for an extra 2 hours, however, 45 minutes seemed reasonable. It's not as though they can clean all the room at the same time. On a positive note, the Concierge staff were very helpful with our requests.
for Everyoneby maxster from vancouver
Central Beverly HillsPosted Apr 1, 2014
Pros: All good.
Cons: Longer range of hotel car service.
Location: Beverly Hills, rodeo drive shopping, the grove all close. Many great restaurants
Central to all in Beverly Hills. Pool and gym available and well maintained. Staff very willing to help arrange any tours or special requests.
by A verified traveler
NICE LOCATIONPosted Feb 19, 2014
Cons: CHECK HOUSEKEEPING THE ROOM WAS DIRTY AND THE LINENS WITH A HOLE
Location: EXCELLENT RESTAURANTS AND SHOPS
ITS A BEAUTIFUL HOTEL, AND THE LOCATION IS INCREDIBLE, I JUST HAD BAD LUCK IN SOME THINGS
for Everyoneby Afsoun
Family VacationPosted Feb 18, 2014
Perfect, recommend this hotel, very nice, staffs are very friendly, walking distance to Rodeo drive
for Everyoneby Simon from London
Great locationPosted Feb 8, 2014
Location: Close to Rodeo Drive many shops and great restaurants within a few minutes walk
Quality hotel with attentive staff, comfortable rooms
Recommendedby A verified traveler
Posted Jan 7, 2014 on Hotels.com
Recommendedby William from Nashville
Posted Jan 5, 2014 on Hotels.com