Ratings based on 59 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 27, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by wonil lee

This traveler left a rating score only Posted May 9, 2014 on Hotels.com
5 out of 5
Recommended
by Carol

This traveler left a rating score only Posted May 7, 2014 on Hotels.com
2 out of 5
by A verified traveler from Chicago,Il

Poor service overshadows otherwise nice hotel

Posted Apr 15, 2014
The Beverley Hills Montage is generally a very nice hotel. Great location. Nicely appointed rooms. However, I find the customer service inconsistent and in some cases very poor for a hotel of this stature. 3 examples from our stay this past weekend. 1) We went for lunch to the 9th floor terrace. There were several empty tables but we were told to make a reservation...which we ended up doing for 5 minutes later and the place never filled up. 2) Housekeeping cleaned our room but didn't provide any new soap for the bathroom / shower. We had to use the soap that was left over from the morning. 3) The most frustrating was when we went to check out. At noon we decided to stay for lunch and I asked at the front desk if we could have a 45 minute late check-out while we had lunch. We were told no, the hotel was busy that night and they needed to clean all the rooms. I can understand if we asked for an extra 2 hours, however, 45 minutes seemed reasonable. It's not as though they can clean all the room at the same time. On a positive note, the Concierge staff were very helpful with our requests.
5 out of 5
Recommended
for Everyone
by maxster from vancouver

Central Beverly Hills

Posted Apr 1, 2014
Pros: All good.
Cons: Longer range of hotel car service.
Location: Beverly Hills, rodeo drive shopping, the grove all close. Many great restaurants
Central to all in Beverly Hills. Pool and gym available and well maintained. Staff very willing to help arrange any tours or special requests.
3 out of 5
by A verified traveler

NICE LOCATION

Posted Feb 19, 2014
Pros: LOCATION
Cons: CHECK HOUSEKEEPING THE ROOM WAS DIRTY AND THE LINENS WITH A HOLE
Location: EXCELLENT RESTAURANTS AND SHOPS
ITS A BEAUTIFUL HOTEL, AND THE LOCATION IS INCREDIBLE, I JUST HAD BAD LUCK IN SOME THINGS
5 out of 5
Recommended
for Everyone
by Afsoun

Family Vacation

Posted Feb 18, 2014
Perfect, recommend this hotel, very nice, staffs are very friendly, walking distance to Rodeo drive
5 out of 5
Recommended
for Everyone
by Simon from London

Great location

Posted Feb 8, 2014
Pros: Everything
Cons: Nothing
Location: Close to Rodeo Drive many shops and great restaurants within a few minutes walk
Quality hotel with attentive staff, comfortable rooms
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 7, 2014 on Hotels.com
4 out of 5
Recommended
by William from Nashville

This traveler left a rating score only Posted Jan 5, 2014 on Hotels.com