Ratings based on 496 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from New York

Does not live up to 5 star

Posted Jun 27, 2015
This is a nice hotel. But the difference between 4 star and 5 star is the exceptional level of service. This hotel does not raise the level of service beyond your expectations. At $900 a room, you deserve to get the "everything is possible" attitude that truly great hotels provide. Lots of little things are less than perfect. I had a small incident and the door was open for them to step up and make me overly happy. Sadly they didn't. Or the staff is not empowered. Truly great hotels get this. I was recently at the Westin and when they found out we had a small misunderstanding, they immediately overcompensated, sent up champagne and a heavenly bed for my dog! You do get a free Bellini when you arrive...
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous Hotel, lovely staff & excellent stay

Posted Jun 12, 2015
Pros: The hotel was immaculate,great location but the staff was what made the stay amazing
Cons: A coffee machine would be nice, but not essential
Location: A short walk to Rodeo Drive, where you can shop to you drop and lots of cafes and resturants. If you have a car a 10/15 minute drive to Santa Monica
My husband and I stayed for a week, the staff couldn't be more accommodating. The concierge was very helpful with our demanding queries to see and do things. They went out of their way to make us feel special, and they couldn't be nicer about it. The room was amazing with a wrap around balcony, gorgeous double bed, only thing I would say is that there was no coffee machine in the room, so we ended up ordering room service every morning. Otherwise the room comes with a proper iron and iron board, and a good quality hair dryer, a robe and slippers - so everything someone needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
noisy location, nice hotel. Overpriced for the location
4 out of 5
Recommended
for Everyone
by A verified traveler

May 2015

Posted Jun 8, 2015
Pros: Décor was very nice. Location good.
Room was gorgeous, however no bathtub...plus the curtains did not close all the way, so it was bright in the morning and at night due to the patio light that wouldn't turn off and the sunlight. Also, there was construction going on as the hotel was expanding. I would stay here again, but would be sure to figure something out about that porch light.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted May 11, 2015
great stay; free road bikes were a nice charm. live band each night is great. bar and outdoor pool area were perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Conveniently located close to shopping

Posted May 6, 2015
Charging for parking seems a little unreasonable. A missing WOW factor is that Vehicles could be cleaned for resident guests. Pool is a misnomer and an apology Restaurant is excellent
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Good for business traveler

Posted Apr 30, 2015
Lovely check in and staff. Clean and well-appointed room. Pool needs a serious renovation but everything else could not have been nicer.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was greatest time.

Posted Apr 13, 2015
Hotel staffs were so nice there. We had a wonderful time
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

Nice hotel, nice position, friendly staff

Posted Apr 4, 2015
Had a nice time at Mr c's, arranged a great city tour, nice little pool, nice restaurant... Although a little costly had a great stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennslyvania

Great hotel in a perfect location

Posted Apr 2, 2015
Pros: Elegance personified
Cons: Nothing
Location: Rodeo Drive, convenient strip of restaurants nearby
This hotel catered to our every need. The staff was friendly, courteous, and eager to make sure that all your needs were met. It is in a great location (blocks from Rodeo Drive) and convenient to all LA attractions. Will definitely go there again!!!