Ratings based on 812 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
Pass on this one.Posted Jul 26, 2014
Mixed finishes some nice like the tile work - some bad like the paint. Not even the dim lighting could mask the imperfections.
for Everyoneby A verified traveler
Great hotel.Posted Jul 21, 2014
Room was clean and quite. Surrounded by good restaurants and close to where my appointments were. I was there for business but would also stay for pleasure. Breakfast was included and was more substantial than the usual. Fresh pastries!
by A verified traveler from Sacramento CA
Not a great experiencePosted Jul 19, 2014
Cons: Customer service. And quit using that super strong citrus air freshener.
for Everyoneby A verified traveler from louisiana
Great for 1 personPosted Jul 16, 2014
Great. Close to everything. I walked most of the time. Very convenient.
by A verified traveler
Ok hotel in downtown Los AngelesPosted Jul 13, 2014
The shower head came off while in the shower and the water spilled all over the bathroom floor.
by A verified traveler from LA
DisappointmentPosted Jul 11, 2014
Pros: The lobby is very retro, cool if the rest of the place was not a mess.
Cons: The rooms, better beds and AC.
I would not stay here again, I took a risk and was misreable for it! Hotel is not what it looks like from the pictures. Rooms are small and poorly updated, bed is so hard that the floor felt more comfortable and the ac is only on when you arrive in the lobby. The floors, elevators and rooms are sweltering on hot days. My room was at least 90 degrees when I checked in I was sweeting on entering the elevator, only to enter a room that was musty and hot. The AC unit is small and the remote to work it is not labled so you have no idea whether its working right or not. It wasn't until 3-4 am that my room cooled off. Brutal!
for Everyoneby A verified traveler from Calgary, AB
Nice Hotel Close to the Train and Staples CentrePosted Jul 7, 2014
This is a nice boutique hotel that offered a reasonable level of comfort for our short stay in LA. We were walking distance from the train and the Staples Centre. We didn't need to use cabs during our stay because of this which was great. The staff were helpful and a continental breakfast was included. The room was smaller than expected and a little outdated but comfortable and clean. The air conditioner was loud and turned off several times during the night.
by Sarah from London
Double Charged Me!Posted Jun 24, 2014
Cons: Refund me my money.
I had a lovely stay at the hotel in April, however, the hotel charged me after I had returned to England. Two months later I am still chasing a refund, staff are being very unhelpful and because of the time difference no one seems to ever be available to help me. They say they will refund but still no payment. I signed no bill on checking out as I had prepaid and I have proof of this. How can you charge my bank card with no authorisation?! Have filed a dispute with my bank, but they cannot reach the hotel either to confirm my story. I am deeply unhappy and down a lot of money which I can't afford because of this. Don't know where else to turn, but after this I would certainly not recommend anyone staying here as you just don't know what will happen.
for Everyoneby David from Leroux
great place downtown , great staffPosted Jun 17, 2014
Pros: close to staples center
Location: staples centr , hockey , basketball , close to bus etc....
the 2 male staff that worked while I stayed were very helpful , and just great guys ...
by Annie from San Diego
O HotelPosted Jun 16, 2014
Pros: The staff, the location were great and the breakfast was OK.
Cons: New Matresses
Location: Very close to the Staples Center and not too far to drive to main points of interet in LA, Hollywood areas.
The staff were absolutely wonderful. Continental breakfast was limited but very nice. The room doesn't look like the picture, it was very small and cramped. The bed was really uncomfortable. Unfortunately we had a guest above us that decided to be an elephant all night and walk heavily back and forth so we were kept awake a good portion of the night.