Ratings based on 476 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
76% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by G

Great location & nice

Posted Apr 8, 2014
Great hotel and location but reception staff weren't that helpful. Looks recently renovated and directly opposite beach, pier and sunset!
1 out of 5
by A verified traveler

Terrible Hotel

Posted Apr 1, 2014
This place is not worth the price. They remodeled rooms, but did a horrible job. Loud and service is terrible. Spend the extra money to stay at the big hotels near by or go somewhere not as close to the beach. I will never book here again.
2 out of 5
by A verified traveler

Under Construction= Need to Know- come on Expedia!

Posted Mar 27, 2014
Like the title says; hotel was under construction; work began at 7:45 each morning. Room doors had small numbers which were different from number listed next to doors. All common hallways with the exception of the lobby were under constuction c Ice machine out of order. Parking garage elevator entrance smelled of urine. Expedia; you should refund my 300 a night. Awful
4 out of 5
Recommended
for Everyone
by Tonia from las vegas

Great recently renovated hotel

Posted Mar 26, 2014
Great experience. A little too noisy. Underground parking available for $22 extra.
2 out of 5
by A verified traveler

Was not worth the money spent

Posted Mar 18, 2014
Pros: The View
The hotel looked like it was going through a renovation. Holes in walls and fixtures. All the rooms where numbered incorrectly and not in order so it took a while to find our room. We were only provided with 2 towels so we had to use those when washing our hands and face and then when we showered. No Ice Bucket and mini bar out of service. Ice Machine on our floor was out of order. Premium Channels as advertised were not available only local channels. Balcony door was extremely hard to open. When using room phone to call front desk it would not work. There was no pen or paper provided to write down information. When checking out There was no one at the front desk and we had to pay additional to park after we had already paid a lot just to stay 1 night.
3 out of 5
Recommended
for Everyone
by Nancy from Phoenix

Close, but no cigar...

Posted Mar 16, 2014
Really nice view, close to the beach, restaurants, shopping. Nice shower, but...the way they put the doors in makes it impossible for a normal size person to adjust the temperature without getting into the shower...brrrr. No washcloths (random), staff got weird when we wanted more towels for the FOUR of us. No refrigerator, although it was advertised, and we really needed one. They did supply a Keurig for morning coffee. HOWEVER, they did not supply coffee cups. So. Also, terrible TV reception/picture.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ocean View, Private Balcony - Room was great

Posted Feb 24, 2014
Pros: View, location to the pier, close to everything!
Cons: There was only shampoo and soap. Conditioner and body lotion would be nice.
Location: A block away from the Santa Monica Pier. Just a few blocks from the 3rd Street Promenade and wonderful restaurants nearby.
There was some remodeling being done right outside our door and there was paint smell, but since we didn't spend a significant amount of time in the room, it wasn't a problem. The actual room was awesome. Nice King-size bed, beautiful view overlooking the ocean and beach.
2 out of 5
by Sharon

Hotel is under renovation

Posted Feb 17, 2014
Pros: location is ideal
Cons: Do not stay here until renovation is complete
Location: Santa Monica Pier, Promenade
While I appreciate the fact that this hotel is getting a much needed renovation the overall conditions were horrible. The hallways are all torn up with big gouges in the walls and debris everywhere. They are writing the room numbers onto a piece of masking tape stuck to the doors. Our first room still had rags all over the floor, no pillowcases on the pillows, phone did not work, and more rags/cleaning supplies left on the TV cabinet. Our second room was newly refurbished and was pretty nice. However we had no hand towels or wash cloths. K-cup coffee maker was not plugged in and we could not find an outlet to plug it into so had no coffee in the morning. This hotel is completely over priced while this renovation is going on
1 out of 5
by A verified traveler

Grrrr....

Posted Feb 10, 2014
Under construction during our stay. Very loud and disruptive. Building noise woke us up very early and we just left. Not worth the price!
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Feb 5, 2014
Nice place for the money and location. Don't expect the 4 Seasons though