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Pacific Palms Resort

1 Industry Hills Pkwy City Of Industry, 91744 United States of America

Industry Hills resort set on 650 landscaped acres

Near conventions
With an 11-story hotel located on a hilltop, Pacific Palms Resort is within 2 miles of the Industry Hills Expo Center, 20 miles from Disneyland® Park, and 22 miles from downtown Los Angeles. Show more
Golf, fitness
Recreation facilities at Pacific Palms Resort include two 18-hole golf courses, a driving range, and three putting greens; guests also enjoy a 24-hour fitness facility, an outdoor splash pool, and full-service spa.
Wireless Internet
Guestrooms at this Los Angeles resort offer modern decor, walk-out balconies with city or golf-course views, bathrobes, premium channels, coffeemakers, and complimentary wireless Internet access. Hide

GUEST REVIEWS

4.1out of 5

Expedia Guest Rating

88%

of guests recommend

TripAdvisor Traveler Rating

TripAdvisor Traveler Rating

TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be mm/dd/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 06/29/2013. The check-out date cannot be after 06/29/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Room type  
Deluxe Room
One king or two double beds. Walk-out balcony with city or golf-course or mountain views. Complimentary wireless Internet access, minibar, premium channels, coffeemaker, and complimentary weekday newspapers. Bathroom has bathrobes, marble shower/tub combination, and complimentary toiletries. Non-smoking.
Executive Level Golf or Mountain View
1 king or 2 double beds. Juliet balcony. Golf or mountain view. Located on the Executive Level, floors 10-11. 375-450 square feet. 36-inch cable television. Complimentary wireless Internet access. Minibar. Bathrobes. Hair dryer. Iron/ironing board. Complimentary weekday newspapers. Nonsmoking.
Rate includes complimentary Continental breakfast and nightly turndown service.
Executive Level City View
Balcony. City view and/or Mountain view. Desk. In-room safe. Wireless high-speed Internet access (complimentary). Cable/satellite television channels. Premium television channel(s). Pay movies. Multi-line phone. Voice mail. Clock radio. Minibar. Coffee/tea maker. Shower/tub combination. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary weekday newspaper. Electronic check-out. Refrigerator (on request). Air conditioning. Non-smoking only.
Deluxe City View Room
Balcony. City view and/or Mountain view. Desk. In-room safe. Wireless high-speed Internet access (complimentary). Cable/satellite television channels. Premium television channel(s). Pay movies. Multi-line phone. Voice mail. Clock radio. Minibar. Coffee/tea maker. Shower/tub combination. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary weekday newspaper. Electronic check-out. Refrigerator (on request). Air conditioning. Non-smoking only.
Deluxe Golf or Mountain View
Balcony. City view and/or Mountain view. Desk. In-room safe. Wireless high-speed Internet access (complimentary). Cable/satellite television channels. Premium television channel(s). Pay movies. Multi-line phone. Voice mail. Clock radio. Minibar. Coffee/tea maker. Shower/tub combination. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary weekday newspaper. Electronic check-out. Refrigerator (on request). Air conditioning. Non-smoking only.
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Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Policies
  • Extra-person charges may apply and vary depending on hotel policy.
  • Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
  • Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Pet fee charged at hotel/condo
  • Pets accepted
  • Check-out time is noon
  • Check-in time starts at 3 PM
Fees
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Valet parking fee: USD 12 per night
    • Pet fee: USD 35 per pet, per night
    • Deposit: USD 50 per night
    • Refrigerator fee: USD 25 per night
    • Rollaway bed fee: USD 25 per night
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Property Amenities

RED serves steaks and seafood in a casual, yet upscale atmosphere; Cima restaurant serves fine California cuisine; and St. Andrew's Station features mountain views and casual fare.

The 650-acre Pacific Palms Resort provides a range of leisure activities, including an outdoor splash pool and two golf courses. The Spa at Pacific Palms combines unique treatments and techniques that can be customized for each guest. Services also include a beauty salon, and a retail boutique. A 24-hour fitness center has free weights, cardio and strength-training equipment, saunas, and spa tubs.

This Los Angeles resort has 45,000 square feet of meeting and event space, with event catering, audiovisual equipment, and high-speed Internet access available (surcharge).

A staffed business center provides printing, faxing, copying, and shipping; fees apply. Wireless Internet access is complimentary throughout this hotel in California's City of Industry.

  • Swimming pool - outdoor
  • Spa tub
  • Sauna
  • Technology helpdesk
  • Complimentary newspapers in lobby
  • Health club
  • Breakfast available (surcharge)
  • Bar/lounge
  • Restaurant(s) in hotel
  • Room service (limited hours)
  • Valet parking
  • Self parking
  • Secure parking
  • Multiple small meeting rooms
  • Ballroom(s)
  • Banquet facilities
  • Business center
  • Exhibit space
  • Multiple large conference rooms
  • Event catering
  • Audio-visual equipment
  • Secretarial services
  • Business services
  • Computer rental
  • Total number of rooms - 292
  • Safe-deposit box at front desk
  • Porter/bellhop
  • Express check-out
  • Security guard
  • Multilingual staff
  • 24-hour front desk
  • Express check-in
  • Tour assistance
  • Currency exchange
  • Gift shops or newsstand
  • ATM/banking
  • Laundry facilities
  • Dry cleaning/laundry service
  • Picnic area
  • Television in lobby
  • Clubhouse
  • Shoe shine
  • Patio
  • Air-conditioned public areas
  • Elevator/lift
  • Number of floors - 11
  • Golf course on site
  • Valet parking (surcharge)
  • Wedding services
  • Full-service health spa
  • Concierge services
  • Fitness facilities
  • Wireless (high-speed) Internet access - complimentary
  • Number of restaurants - 3
  • Smoke-free property
Pacific Palms Resort, City Of Industry,  United States of America, Property Amenities Pool

Rooms

The 11-story Pacific Palms Resort offers 292 modern guestrooms with walk-out balconies and city or golf-course views.

Amenities include complimentary wireless Internet access, minibars, premium channels, coffeemakers, and complimentary weekday newspapers. Bathrooms have bathrobes, marble shower/tub combinations, and Aveda toiletries.

Pacific Palms Resort, City Of Industry,  United States of America, Rooms Guest Room

Room Amenities

  • Cable/satellite television channels
  • Premium television channel(s)
  • Pay movies
  • Balcony
  • Air conditioning
  • Complimentary weekday newspaper
  • Voice mail
  • Multi-line phone
  • Minibar
  • Coffee/tea maker
  • Refrigerator (on request)
  • Wake-up calls
  • Turndown service (on request)
  • Shower/tub combination
  • In-room massage available
  • Sewing kit
  • Bathrobes
  • Hair dryer
  • Iron/ironing board
  • Window opens
  • Clock radio
  • Desk
  • Electronic check-out
  • Electronic/magnetic keys
  • Rollaway beds available
  • Cribs (infant beds) available
  • Hypo-allergenic bedding available
  • Daily housekeeping
  • Complimentary toiletries
  • In-room safe
  • Non-smoking only
  • Wireless high-speed Internet access (complimentary)
  • City view
  • Mountain view

Dining

RED - The restaurant is open for lunch and dinner, and serves high-quality steaks and fresh seafood. Cocktails, microbrews, and lighter fare are served in the bar that offers a weekday happy hour.

Cima - Floor-to-ceiling windows overlook the resort's landscaped grounds from this Asian-fusion restaurant. Open for weekday buffet breakfast and à la carte breakfast, lunch, and dinner daily. Outdoor dining is available.

St. Andrew's Station - Offering sweeping city and mountain views, this café is housed in an old train station adjacent to one of the resort's golf courses. Light fare is served from early morning until mid-afternoon.

Pacific Palms Resort, City Of Industry,  United States of America, Dining Dining

Recreation

Golf facilities include two 18-hole courses, a two-tiered driving range, three putting greens, and a clubhouse and pro shop; fees apply.

The resort's 24-hour fitness facility offers stair steppers, stationary bikes, treadmills, elliptical machines, free weights, strength-training machines, and men's and women's locker rooms with saunas and spa tubs. Guests enjoy an outdoor pool and spa tub, and a jogging path weaves throughout the property.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golf - driving range on site
  • Golf - miniature on site
  • Golfing on site
  • Running track/path on site
  • Swimming on site

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Pacific Palms Resort

4.1
out of 5
avg. guest rating
Hotel service:
4.1
Hotel condition:
4.2
Room cleanliness:
4.3
Room comfort:
4.2
Location:
4.2
Neighborhood:
4.0
89%

of guests recommend

out of 97 reviews

Write a review of this hotel

You may be required to sign in to verify your stay.

A Traveler
2.0
out of 5
Does not recommend this hotel
Posted Dec 11 2011

“Disappointed”

They had a mix up with our Expedia reservations, overbooked, so did not get the expected king bed setup. Hotel lobby, restarurants and grounds look nice, but actual rooms are sub-par. Rooms need to be updated, bathtub was clogged, old TV with poor reception, minibar/fridge didn't work. Breakfast buffet overpriced for what you get, although seafood buffet was good and they had a wide variety of items to choose from. Restaruant service itself was very good.

George from Arizona
1.0
out of 5
Does not recommend this hotel
Posted Nov 29 2011

“I rather stay at Holiday Inn near by”

Pro Service – Friendly staff willing to go above and beyond. Location – Nice neighborhood with easy access to freeway. Safe – The room comes with a safe that will hold an ipad. Con Cleanliness – During our 2nd night, the room maintenance crew replaced a “new” bed sheet that comes with a huge stain, approximately 4 inch diameter. I am not sure if that’s a blood or a wine stain, but it was very obvious that the crew decided to ignore it. Floor is also unclean. I do expect a clean room if I am staying at a resort. Bathroom – Very small. The shower door doesn’t seal well. Fridge – Small, and loaded with prefilled merchandise. No freezer. Overall I stayed at a Holiday Inn nearby before at a lower cost. I would still choose to stay at Holiday Inn even if Pacific Palm Resort offers the same price.

james c from san jose, ca
4.0
out of 5
Recommends this hotel
Posted Nov 28 2011

“best place to stay in the area”

Great place and convinient located. Strongly recommand.

Tammy from Westminster, CA
5.0
out of 5
Recommends this hotel
Posted Nov 19 2011

“Loved my stay!”

Beautiful surrounding landscape. Hotel rooms were comfortable and clean. Hotel staff professional and cheerful. Food at Red was amazing!

Area recommendations
The Puente Hills Mall was just a mile or two up the road. Great for shopping and eating.
A Traveler from Tx
4.0
out of 5
Recommends this hotel
Posted Nov 15 2011

“Nice”

Very nice at a good price, would come back for sure. Meals were great, me and my wife had the best steak we ever had a the red resteraunt

Steve W. from Las Vegas, NV
4.0
out of 5
Recommends this hotel
Posted Nov 14 2011

“Very good, but....”

Beautiful hotel in a great location. The first room they gave us was between the elevators and a wedding party, so we asked to move. They moved us into a small room with a small bed. Granted, it was quiet, but not what we were expecting. I went back to the front desk, and they were able to find a better room on a higher floor. All's well that ends well. My only complaint about the room is that the TV was really old and the remote didn't work most of the time. They definitely need to upgrade to modern TVs. Otherwise, the hotel was great and the staff was helpful in changing our room. Also, the Cima Restaurant Asian buffet on Saturday night was outstanding. Loved it!

Area recommendations
Pomona, for the races.
Gabriel E from South Pasadena, CA
5.0
out of 5
Recommends this hotel
Posted Nov 1 2011

“Exciting Weekend Getaway!”

Well appointed room with a stunning view! Stayed for a large party and had a great weekend!

A Traveler from Atascadero, CA
4.0
out of 5
Recommends this hotel
Posted Oct 17 2011

“good hotel for the area”

This was the nicest hotel for the surrounding area. It is not a touristy area, it's more residential/commercial. I'm not sure if it was because of the rate I got (it was lower than the advertised rate, of course) but my room overlooked the rooftop where the heliport was. Not such a great view, but my stay was only one night and I was gone until midnight, so the view wasn't so important. The room was hot when I went in, but the air conditioning cooled it eventually. Of course while it was doing so, it was very noisy in the room. The room was clean and the bed was pretty comfy. The TV was a tube style rather than flat screen. The water pressure for the shower was great, but the tub was slow to drain & I was standing in about 5" of water by the time I was done. The shower handle came off in my hand but I was able to put it back on. There was a heat lamp in the bathroom, which made it very warm when blow drying my hair. A separate switch would be nice. The workout room was ample. Overall, it was an ok experience

A Traveler from Burbank Illinois
4.0
out of 5
Recommends this hotel
Posted Oct 13 2011

“will go back soon”

everything was excellent expect the carpet was not clean, it had stains and our rooms where not done the first day we where there...besides that everything else was excellent, this was our second time staying there and we will continue to do so

A Traveler from Rosemead CA
4.0
out of 5
Recommends this hotel
Posted Oct 12 2011

“Not bad.”

They can really update their TV sets to either plasma or LCD.

Pacific Palms Resort

1 Industry Hills Pkwy City Of Industry, 91744 United States of America

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Nearby Points of Interest

  • Disneyland - 23.4 km / 14.5 mi

Location Highlights

  • Theme park(s) nearby
  • In suburbs
  • Convention center nearby

The preferred airport for Pacific Palms Resort is Ontario, CA (ONT-Ontario Intl.) - 31.3 km / 19.5 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • Ontario, CA, United States (ONT-Ontario Intl.)

Area:

City of Industry, California, United States of America: The City of Industry is built on trade. With no business taxes and a dedicated Foreign Trade Zone, office and manufacturing parks have blossomed where agriculture once grew. The City of Industry honors its roots at the Workman and Temple Family Homestead Museum. This institution has preserved one of California’s oldest homes, an 1841 ranch house updated in the 1870s.

Pacific Palms Resort

1 Industry Hills Pkwy City Of Industry, 91744 United States of America

Most recent booking for this hotel: less than 4 hours ago.
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