Ratings based on 1,419 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom t

Need a new management

Posted May 3, 2015
Unfriendly staff except the valet !! You pay more for the ocean front which is blocked by a splash wall so no view at all ( first floor ) !! The first day they didn't clean my room ! The second day the housekeeper didn't even reload the coffee bags ! I had to go out looking for someone to give me the coffee bags !! Honestly with the amount I paid I prefer staying in a motel !! The hotel in Vegas sent me overnight by mail my car keys and when I track it it says delivered to the front desk, I went three times to tell the guys that it's there and they kept saying no we don't have any mail under your name. Eventually they founded somewhere in the back office after 40 minutes arguing.!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff--decent hotel

Posted Apr 29, 2015
The staff was incredible; the room was clean but had some rust in the bathroom and it just wasn't as nice as I would expect for the price. The ocean views are great and the lounge is beautiful.
5 out of 5
Recommended
for Families
by A verified travelerfrom Staten Island, NY

Great hotel, on the marina w complimentary bikes

Posted Apr 27, 2015
Pros: Staff, guest lobby with a fire place, live music on select nights, balconies and views.
Cons: The overall condition of the hotel could use improvement
Location: See comments about overall experience
Wonderful hotel staff, including everyone from the front desk attendants, to the Manager of Rooms, to the Bell Boys, Waiters and the Bartenders. The hotel is located right on the marina and is equally close to the Redondo landing and Hermosa beach. Lots of activities available, including complimentary bike rentals from the hotel as well as kayak rentals from a place on the nearby marina. Access to a lot of restaurants nearby and close to the highways and L.A.X. Top notch experience all around!!
1 out of 5
by A verified travelerfrom wr

The hotel smells so bad!

Posted Apr 11, 2015
I do not reccomend this hotel to anyone! So far from point of interests and the staff are not nice neither.
Comment from Hotel Management
Apr 17, 2015 by Emily, Hotel Management
We appreciate your comments and apologize that we did not meet your expectations. While we do incur the smells of the ocean, our housekeeping staff aim to maintain an impeccably clean environment for our guests. We thank you for staying with us and will take your review into account as we always strive to make improvements to the property.
3 out of 5
by A verified travelerfrom Bedford New York

Nickel and dime

Posted Apr 10, 2015
Nickel and dime. The location was very nice but I found the staff very in knowledgeable, rarely smiled and aloof. $27 a day for parking and 1195 a day for Wi-Fi is completely unacceptable
Comment from Hotel Management
Apr 17, 2015 by Emily, Hotel Management
We appreciate your thoughts and apologize that your interactions with our staff were not up to the usual high standards we expect. Our parking and Wi-Fi charges are standard among all full service hotels in our area, however, we do offer a very popular Parking & Wi-Fi Package that we encourage our guests to take advantage of. We do hope to be able to serve you again and thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel on the marina

Posted Apr 9, 2015
Beautiful hotel. Good location(near beaches and close drive to other sights). Free bike rentals to cruise up the beach boardwalk. Downside: paying for wifi and parking.
Comment from Hotel Management
Apr 17, 2015 by Emily, Hotel Management
Thank you for sharing your review! We are very fortunate to have a location in the heart of the city and in such close proximity to many local beaches and activities. We are glad to hear that you were able to take advantage of the Portofino Beach Cruisers and hope you enjoyed the sights! On your next visit, we encourage you to take advantage of our Parking & Wi-Fi Package as many of our guests do. Thank you again and we look forward to having you back soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fresno CA

Staff is very friendly and helpful

Posted Apr 8, 2015
Pros: Excellent restaurant close by
Cons: More electrical outlets and USB charging outlets
Location: Close to good walkways, Joe's Crab Shack
Staff goes out of their way to meet needs and answer questions, especially Nathan
Comment from Hotel Management
Apr 17, 2015 by Emily, Hotel Management
We appreciate your review and thank you for choosing to stay with us. We are very fortunate to have such a wonderful staff taking care of our guests and will pass along your kind words to Nathan! We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Georgia

Posted Apr 8, 2015
Hotel was beautiful. Rooms very cozy. Restaurant/ bar on-site. We enjoyed live music there with cocktails. The water views of the marina were great but couldn't see them from our room. You couldn't see the ocean because the hotel was blocked in with a rock Jetty. A few nice restaurants were in walking distance as well as a pier which there you could see the ocean. Plan to pay $27 a day to park which is ridiculous as well as $12 a day for WiFi.
Comment from Hotel Management
Apr 17, 2015 by Emily, Hotel Management
Thank you for sharing your comments and for staying with us while visiting Redondo Beach. We are thrilled to hear that you enjoyed our weekend live entertainment at BALEENkitchen - the water views can be so relaxing! While all of our Oceanside guestrooms face the Pacific, the panoramic views from the first floor rooms do come with the safety break wall and we hope you were still able to enjoy the picturesque sights of the sailboats, crashing waves and marina life in the harbor. We look forward to having you back as our guest!
3 out of 5
by A verified travelerfrom St. Louis, MO

Ocean side............but can't even see the ocean

Posted Apr 6, 2015
Pros: Location to things to do
Cons: Smell Parking Breakfast
Location: Eating at the peer
The staff was not friendly. The hotel had a moldy smell. Could not see the ocean for the rock break wall. No breakfast, unless you go across the street and pay an exhorbenent amount of money. $28 a day to park the car and very little parking avaiable. Not impressed.
Comment from Hotel Management
Apr 17, 2015 by Emily, Hotel Management
We appreciate your comments Diane and apologize that we did not meet your expectations. Being directly on the water, the smells of the ocean at times enter the hotel, however, our housekeeping staff work very hard to ensure a clean and safe environment for our guests and staff. The break wall is in place for safety but we do hope you were still able to enjoy the beautiful sights of the harbor with sailboats, sea lions and incredible sunsets just outside your window!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2015
Amazing view, modern amenities, DELISH restaurant, very nice staff! I would 100% stay here again.
Comment from Hotel Management
Apr 17, 2015 by Emily, Hotel Management
We are delighted to have had you stay with us and thank you for your wonderful review! We can't wait to have you back!