Ratings based on 732 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice for a quick stay

Posted May 16, 2015
Pros: The room and secure parking
Cons: Breakfast
Location: Unknown
Initial impression driving up is this looks like a motel, and the layout certainly is. But the room was nice and clean (I' 9hm so paranoid of bedbugs), the bed very comfortable, and overall was great for a quick stay. The parking is monitored so we felt safe leaving our car there, which was fully loaded with our valuables (we were moving far) even with a luggage bag on top (not locked). We were told by locals it's a pretty nice area of town. We woke up the next morning to find our stuff still there! Not that it's recommended to do that, but it was fine for us.The complimentary breakfast was kinda lacking, bagel was a little stale, and it was basic continental fare. Some places surprise you with a waffles or some other perk, not this place. It was ok, we had to leave anyway, so really no time to linger over a hot plate anyway.
Comment from Hotel Management
May 19, 2015 by Alfredo , Hotel Management
It is great to hear that your stay was a pleasant one, we monitor the cameras at all time, i even have them installed on my phone so that i may add a second level of security on top of my staff while away from the hotel. Our guests love the comfortable beds and the different amenities the rooms offer. We hope all else went well with the rest of your move and welcome you back soon. Best regards, Alfredo
2 out of 5
by A verified travelerfrom so s. f.

hotel review

Posted Apr 27, 2015
Pros: it was in my route to l. a.
Cons: clean room
Location: not important
Not a clean room and breakfast was weak. parking was good
Comment from Hotel Management
May 1, 2015 by Alfredo , Hotel Management
Thank you for proving us with your feedback, we regret that your room was not up to par, it is unfortunate we didn't know right away, we would have changed your room to one that best met your needs. I have discussed this with my staff and we are taking the appropriate actions to assure this is not repeated. Again, thank you for your feedback and we welcome you back soon. Best regards, Alfredo
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Retro Motel- Modern and Charming

Posted Apr 15, 2015
Pros: walking distance to everything
Cons: needs a workout room
Location: Burbank is adorable little hometown feeling with lots of fun studio entertainment right in town. Great open air shopping district and restaurants.
Lovely staff and updated rooms. Great quality at reasonable rate.
Comment from Hotel Management
Apr 18, 2015 by Alfredo, Hotel Management
We thank you and appreciate your feedback and are very pleased to see you enjoyed your stay at Portofino Inn, we definitely strive to provide a high level of customer service to each and everyone of our guests. I will share your comments with my staff. Our rates are also very reasonable and competitive. We look forward to having you stay with us in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salt Lake City

Close to Universal, family friendly, reasonable $

Posted Apr 13, 2015
Pros: The location was great, as well as the staff. This was the best price around for the area-and the room size and condition exceeded our expectations.
Cons: Other than other amenities like a pool, I wouldn't ask for anything else.
Location: Close to Universal Studios. There are plenty of places to eat, and Burbank is a cool looking city, buildings that seem to be frozen in time.
The location was great, as well as the staff. This was the best price around for the area-and the room size and condition exceeded our expectations. Other than other amenities like a pool, I wouldn't ask for anything else. Close to Universal Studios. There are plenty of places to eat, and Burbank is a cool looking city, buildings that seem to be frozen in time.
Comment from Hotel Management
Apr 17, 2015 by Alfredo , Hotel Management
We are very pleased that our hard work is recognized, i will share your comments with my staff and we will continue to provide all of our guests with the highest level of customer service possible each and every time. We look forward to having you stay with us so that we may continue to meet your hospitality needs. Best regards,
2 out of 5
by A verified travelerfrom nor cal

Not great

Posted Apr 3, 2015
Motel in an odd location. A lot of traffic noise at night, including numerous sirens. You can tell it was recently renovated, with newer fixtures and furniture. Would not stay here again. If you're ok with a motel, it would be ok, I guess.
Comment from Hotel Management
Apr 4, 2015 by Alfredo , Hotel Management
We are in a great location, 15 mins away from Hollywood, 5 mins away from Warner Brother studios and Disney studios as well, 15 to 20 mins away from LA and only 9 mins away from Bob Hope Airport. Traffic is usually not an issue after a certain time at night especially during the week, the sirens are definitely out of our control and we are working very diligently to adjust doors/windows to minimize any noise, this should be completed by no later than 4/14/15. We appreciate your feedback and thank you for your support to our local business. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Vacation Stay

Posted Apr 1, 2015
Pros: the staff was friendly and extremely competent
Cons: neither of my phones was connected; when I connected one, it didn't work
Location: the location was great for food: Subway, Frank's, Great Wok but there were no LA attractions nearby; I would stay closer to the Universal City Subway
I stayed here to keep my costs down and was very satisfied with the price
Comment from Hotel Management
Apr 4, 2015 by alfredo, Hotel Management
Our prices are always very reasonable, especially when making reservations ahead of time. Thank you and we look forward to having you stay at Portofino Inn again in the near future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Close to downtown Burbank.

Posted Mar 25, 2015
Good for a one nite stay. Close to BURBANK Airport.
Comment from Hotel Management
Apr 4, 2015 by Alfredo , Hotel Management
Yes, we have many short and long term guest here at Portofino and having the convenience of being so close to the Airport is definitely a plus. Best regards,
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Bellevue, Washington

Surprisingly pleasant hotel

Posted Mar 10, 2015
Pros: It was very clean and quiet. The facilities/rooms looked exactly like their online photos.
Cons: There are no onsite laundry facilities.
Location: It's about a 10 minute drive from the Bob Hope Airport and maybe five minutes to downtown Burbank.
Portofino Inn is a great little hotel with a comfortable ma & pa feel to it. It was very quiet, reasonably priced, very clean, and convenient. I wish I would have stayed here sooner.
Comment from Hotel Management
Mar 12, 2015 by Alfredo, Hotel Management
Thank you for taking the time and providing us with your feedback regarding your stay, we are very pleased to see that you enjoyed your time at Portofino Inn. We definitely take pride in the level of service and hospitality provided to our guest by each and everyone of our staff. We look forward to having you back soon. Best regards, Alfredo Manager
3 out of 5
by A verified traveler

worn out

Posted Feb 27, 2015
Room was clean but dated. Bed side lamp was broken. WiFi wasn't reliable. TV remote didn't work. TV had 13 channels. Desk clerk initially tried to charge me double what my prepaid Expedia rate was. He quickly relented when I showed him the printout of my Expedia res.
Comment from Hotel Management
Mar 6, 2015 by G Manager, Hotel Management
Your feedback is greatly appreciated, we have identified areas for improvement and myself and my team are working very diligently in order to make the necessary changes and upgrades. The Wifi has been redone and it is now more reliable and stable in all rooms. The programming is also one area that we are working on and are in the process of changing over to a new provider to bring all of our guest a broader choice of channels/programming to enjoy while staying at Portofino Inn. In regards to the price difference, i' am sure there was a misunderstanding. The price of the rooms is generally higher on the same day of checkin without a reservation, the front desk clerk did not realize you had pre-booked your stay and therefore was quoting you a night stay without a reservation, we apologize for any misunderstanding and any inconvenience this might have caused you. We look forward to having you back soon so that we may better serve you and your hospitality needs. Best regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Japan

リゾートホテルを求める人には向かないが快適な宿泊ができる。

Posted Feb 24, 2015
Pros: 客層が家族連れも多く雰囲気が悪くない。部屋も綺麗で意外に静か。
Cons: 夜間に到着した時、入口が分かりづらい。分かりやすいサインを設置した方が良い。
Burbank、スタジオシティ、パサデナ方面に行くにはとても良いロケーション。ハリウッド側やユニバーサルシティに比べると宿泊費もリーズナブル。通りから少し奥まったところに宿泊棟があるため車の騒音も思った程気にならない。通りを渡ったところにセブンイレブンや酒屋、中華レストランがありちょっとした買い物には便利。フロント前の狭いスペースだがコーヒー、ソフトドリンクと簡単な朝食が提供されており、時間の無い朝にはありがたい。また、館内にはwifiが飛んでおり無料で利用可能。また、大きなホテルと違っていちいち駐車券の承認を受ける必要が無いのも快適でした。バケーションで旅行する時に利用するかは微妙ですが出張であればまた利用したいと思います。
Comment from Hotel Management
Mar 12, 2015 by Alfredo L., Hotel Management
Thank you very much for taking the time to provide us with your feedback, we are happy to see that your stay with us was very pleasant. We do recognize that our hotel has a great location, as it is minutes away from many different attractions/restaurants/airports just to name a few things. We look forward to having you back soon. Best regards,