Ratings based on 570 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Average

Posted Oct 20, 2014
Hotel staff was helpful and friendly but otherwise general experience was average. Pictures on the website show a rather pretty room while in reality, rooms are average. Also, you never get to see the outside of the hotel, when looking for the location you don't really know what to expect.
3 out of 5
by A verified traveler from napa

Dirty and loud

Posted Oct 14, 2014
There was trash in the dresser when we arrived. There was a huge, open safety pin on the floor near the bed. The sheets and towels were both stained. The walls are paper thin. We could hear and understand EVERYTHING the neighbors were saying as well as all the cars that drive by on the busy street. If there was breakfast we were never told about it. We were never offered a wi-fi code if there was one.
Comment from Hotel Management
Oct 18, 2014 by G Manager, Hotel Management
Dear Kelly, It is certainly disheartening to learn that your recent stay with us was so comfortable. we have insulated wall and double panned windows to reduce the noise from the street .Had we known of the issues you were facing, we would have gladly assisted and worked hard to create the exceptional stay that our guests normally enjoy. Please accept our apologies; we do hope to be able to welcome you back in future . Thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Nice hotel near WB Studios. Hotel staff very kind.

Posted Sep 15, 2014
Pros: Cleaniness and comfort.
Cons: Maybe lights.
Location: Near WB Studios and Universal Studios.
I wanted to assist to a WB show and this hotel was perfect for me. It was near WB Studios. When i got there it was really clean and I found everything i needed, all as they describe online. Great place to stay with short money.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Nice hotel near WB Studios. Hotel staff very kind.

Posted Sep 15, 2014
Pros: Cleaniness and comfort.
Cons: Maybe lights.
Location: Near WB Studios and Universal Studios.
I wanted to assist to a WB show and this hotel was perfect for me. It was near WB Studios. When i got there it was really clean and I found everything i needed, all as they describe online. Great place to stay with short money.
Comment from Hotel Management
Sep 30, 2014 by G Manager, Hotel Management
Dear Jackie, Thank you so much for the nice things you had to say about your recent stay at our hotel. I am glad that you felt that the hotel was well kept and clean. Our location is also near to universal studios and downtown LA ,I appreciate your comment and will share this with my team.We look forward to having the opportunity to serve you real soon. With Appreciation Mark G.Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Nice hotel near WB Studios. Hotel staff very kind.

Posted Sep 15, 2014
Pros: Cleaniness and comfort.
Cons: Maybe lights.
Location: Near WB Studios and Universal Studios.
I wanted to assist to a WB show and this hotel was perfect for me. It was near WB Studios. When i got there it was really clean and I found everything i needed, all as they describe online. Great place to stay with short money.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good deal

Posted Sep 15, 2014
The hotel was not much from the outside but the room was comfortable, clean, and quiet.
3 out of 5
Recommended
for Everyone
by A verified traveler from PA

nice & Comfortable

Posted Sep 7, 2014
Pros: location
Location: short drive to Hollywood, LA
no problems, friendly staff, clean room, nearby to most attractions in LA Hollywood area
3 out of 5
Recommended
for Everyone
by A verified traveler from Istanbul

Posted Aug 22, 2014
Pros: Kidness of staff
Cons: Breakfast could be improved. There was only two table for breakfast.
Room was not big enough and Air conditioning was very noisy.
3 out of 5
by A verified traveler from Omaha, NE

It met the need

Posted Aug 17, 2014
Pros: Location, friendly desk staff
Cons: Cleanliness/odor control, better television choices, higher bandwidth for the WiFi
It is clear that they are working very hard to make this a lovely place to stay - it looked nice in the room and there were a lot of updates to the room. The bed was nice and firm and the sheets were a good quality, making for a good night's sleep. Having a fridge and microwave came in very handy and having in-room WiFi was a must for us. The folks at the desk were friendly and accommodating. The location was good and convenient to the areas we needed to be each day. My main issue was that there was a bad odor in our room which seemed to be common to all the rooms we passed (the A/C units pumped out that same odor) and said odor made all of our belongings smell. The walls were a bit thinner than what I've been accustomed to and the exterior could use a little TLC as well. The cable channels were very limited, but we weren't in the room for extended periods, so it wasn't a huge deal. Housekeeping could use a little training on the fine details of making a room ready for the next guest, and perhaps a better laundry service could be considered as the duvet was stained/ripped.
1 out of 5
by A verified traveler

Horrible horrible exterior.

Posted Aug 8, 2014
I drove to this hotel after booking a room and continued driving. It was horrible from the exterior and as a single woman, I didn't feel safe. The interior photos on Expedia looked beautiful and the price of the hotel made me believe it would be great. However I wasted $238 because this room was no refundable. I will NEVER book a room on Expedia again.
Comment from Hotel Management
Sep 30, 2014 by G Manager, Hotel Management
I want to take an opportunity to thank you for your recent post, Our hotel rooms are equipped with modern amenities and well decorated, My staff makes an effort everyday to make sure our guest have a great experience,next time when you will be in town please have a look at our rooms I am sure you definitely like it,I understand that this was not a good experience for you but we do have a nice hotel and a staff that has maintained high score for the service.I' m hoping you will give us an opportunity to serve you in future