Ratings based on 942 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from california

under construction

Posted Jul 29, 2014
Pros: comfortable bed and good view.
Cons: Room needs to be updated. Looks like they are working on that. Should be fine once renovations are done.
Location: Walking distance to LA live area. Relatively close to many of the districts.
The hotel is undergoing renovations so it was not an inviting atmosphere. The wait staff in the rooftop restaurant were not attentive the first night we were in there, too busy watching tv and got our order wrong (we only had a couple of cocktails). The second evening was much better. The room needed some upgrading; a bit worn but the beds were comfortable.
Comment from Hotel Management
Aug 1, 2014 by Jonathan, Hotel Management
The Sheraton sweet sleeper bed was created with the sole purpose of providing comfort . Nothing brings us greater joy than to hear that they held up to their expectation. Please accept my sincere apology for the hiccups experienced during your stay. Rest assured that all concerns are being addressed. We look foward to seeing you upon completion of our transformation. Kindly, Jonathan Litvack, General Manager.
1 out of 5
by A verified traveler from Calgary, AB, Canada

Horrible experience

Posted Jul 27, 2014
The hotel was under construction. Just to get to the lobby was a trek. There were no signs telling us where to go. We had to ask random people how to get to the hotel. They said they upgraded room which wasn't true. We paid $200 for one night, no free wifi or anything. Hotel was a dump. I would not recommend this to anyone.
1 out of 5
by A verified traveler

Hotel is Under Major Renovation

Posted Jul 27, 2014
Pros: Not anything to like, even the main dinning room on the 24th floor needs a tremendous make over
Cons: The information we receive on the web site could be improved, especially renovation conditions of this nature.
Location: There are plenty of excellent places near by due to the proximity of the hotel to the Staples and Nokia Center.
I was extremely disappointed in the reservation. I arrived late evening and the entire first floor was under major renovation If I would of arrived earlier I would have cancelled regardless of receiving a refund and went elsewhere but it was extremely late in the evening and I though I could work through the hotels conditions The pictures on Trivago do not match the conditions I found at this location. The main floors were dirty and the entire hotel smelled like humid dirt from all the construction. My room had water damage and rust marks all over the outdated bathroom. I am honestly trying to be courteous here but the staff did not make matters any better. They do not act professional and just ignore you when you point out how unprofessional they act. As I walked to my room other hotel guest where rolling their eyes in disappointment. If a hotel is under major renovation I strongly feel we should be made aware of it so that we can make a more informed decision. I took some quick pictures before my cell battery died but I could have spent a hour taking them and did not have the time. This may be the last time I use Trivago
1 out of 5
by A verified traveler from ali

Discussting

Posted Jul 25, 2014
The staff was very rude the rooms extremely dirty no lobby it was being renewd and no one told us the front desk very rude and didn't offer us any information about hotel and facility and they didn't even bother the internet was not conplemntry and being a member in SPG they refused to upgrade or give us any facility and breakfast was not included as well
5 out of 5
Recommended
for Everyone
by A verified traveler from concord california

nice location and easy access to most places

Posted Jul 13, 2014
Pros: location...location.....location...
Cons: it was during renovation, a little bit of confusion. it should communicate better
Location: so many great near by places - universal studios, great restaurants, walt disney music hall, hollywood walk of fame and many mores
front desk people were very helpful and friendly. they took time to explain the parking and places for things to do for fun
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Last night in America

Posted Jul 5, 2014
Cons: Free wi-fi in the rooms should be included in the price
Having spent 16 days travelling the USA and staying in basic accommodation I was really looking forward to staying here on my last night. The location is fantastic right next to Macy's plaza and 7th street metro. Staff very helpful with arranging a shuttle bus to LAX. The hotel is currently undergoing some construction work, as is Macy's plaza. Would stay again.
Comment from Hotel Management
Aug 1, 2014 by Jonathan, Hotel Management
Thank you Tom for your warn review of our hotel. We look forward to welcoming you back next time you are in the States. Jonathan Litvack, General Manager
3 out of 5
Recommended
for Everyone
by a

Convenient location

Posted Jun 30, 2014
Hotel is under renovation so you don't get the full value if what you actually paid for. However, the hotel offered complimentary wifi in the lobby, coffee, business computer. Overall, it is nice and clean.
Comment from Hotel Management
Jul 2, 2014 by Jonathan, Hotel Management
Thank you for your valued feedback and I am pleased to hear you took full advantage of the complimentary amenities we have to offer. As we continue in our transformation, we are taking every effort to maintain our guest experience and glad to see we were successful in that endeavor. Warmly, Jonathan Litvack, General Manager.
3 out of 5
by A verified traveler

Hotel under renovation. Room A/C was useless.

Posted Jun 25, 2014
Bare bones room for top dollar price. No bathroom ventilation and room AC didn't work.
Comment from Hotel Management
Jul 2, 2014 by Jonathan, Hotel Management
I apologize that our guest room did not meet your expectations. Just as you, we have embarked on $45 million transformation that will fully address the concerns you described below. Although it does not change your past experience, please know that your business is appreciated and we hope you will visit us again in the future so that we may regain your confidence. Jonathan Litvack, General Manager
2 out of 5
by A verified traveler

I waited 30min on the road for Vallet.

Posted Jun 23, 2014
I waited 30min on the road for Vallet at PM11:00. They did very slowlly and they didn't consider to do fast.
Comment from Hotel Management
Jul 2, 2014 by Jonathan, Hotel Management
Thank you for taking time to provide us with feedback as it continually makes us better. I apologize for the delay on your valet wait time. Although your experience is not typical, we certainly missed the mark and will address the issue with our valet team. Jonathan Litvack, General Manager
2 out of 5
by A verified traveler

Posted Jun 23, 2014
Pros: Good downtown location.
Air conditioner did not work in the room. TV did not work in the room. This meant 3 visits from engineering during out stay. No refrigerator. No pool. No on-site gym due to construction. No on-site restaurant due to construction. We were not advised of construction prior to booking.
Comment from Hotel Management
Jul 2, 2014 by Jonathan, Hotel Management
I apologize for the inconveniences you experienced during your recent stay with us. As you say, we are currently undergoing a $45 million transformation which has temporarily relocated several amenities within our hotel. We do offer complimentary Gold's Gym passes for our guests and our Brasserie Restaurant & Lounge Bar is open on the 26th floor which offers remarkable views of downtown LA. However, despite our best efforts it appears we missed the mark in your experience. Although it does not change your past experience, I do hope you will visit us again following our transformation to fully experience what Sheraton has to offer. Jonathan Litvack, General Manager.