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Excellent hotel. Great service, clean comfortable room. Modern amenities. Attached to a shopping and dining area. Plenty of additional food options within a five to ten-minute walk.
Kenneth
Stayed 3 nights in Mar 2024
Response from Dean Lewis on Apr 16, 2024
We thank you for taking your time to give us your feedback. and thank you for choosing to stay with us.
10/10 Excellent
Jeanne
Traveled with partner
Mar 22, 2024
Liked: Amenities
Everything was great. Staff was very nice and helpful/friendly. I love that we were able to leave our bags after checkout and come back and pick them up while out sightseeing.
Jeanne
Stayed 2 nights in Mar 2024
Response from Dean Lewis on Mar 23, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.
The bed was hard, the TV had no network connection so the guide didn’t work. I asked about this every day and they said they would fix it. They did not. And it took forever for my room to be ready while flight crews kept coming in and getting rooms right away.
Jay
Stayed 4 nights in Feb 2024
Response from Dean Lewis on Feb 26, 2024
We thank you for taking the time to give us your feedback, we do apologize for the inconvenience I have shared your concern with appropriate department leaders.
Located adjacent to The Bloc shopping and dining center, this property is convenient for a visit in DTLA. I stayed here as a solo female traveler. I felt very safe at the hotel. The staff is friendly and helpful and the elevator requires your key and floor selection prior to operating. The area around the hotel is very pleasant to walk around at daytime but as a solo traveler here to see a show it was a little sketchy at night. This is probably true of most of DTLA post-covid and beyond the hotel control. I enjoyed my stay at the hotel. The valet parking shares the parking structure below with The Bloc. I was able to get a slight discount via Expedia. I would recommend this hotel for excellent location, service and amenities (but there is no pool only downside).
Marissa
Stayed 1 night in Feb 2024
Response from Sheraton Grand on Feb 23, 2024
We appreciate your feedback. Thank you for choosing the Sheraton Grand Los Angeles.
Thank you for your feedback. We are glad you enjoyed your experience with us.
2/10 Terrible
breauna
Feb 13, 2024
breauna
Stayed 1 night in Feb 2024
Response from Dean Lewis on Mar 21, 2024
We thank you for taking the time to share your feedback with us, we do apologize that your stay with us was not to your satisfactory. we do hope that you will give us another chance to serve you when you are back in the area.
Loved the room. Awesome water pressure in the shower. Very comfortable bed.
Teresa
Stayed 2 nights in Feb 2024
Response from Sheraton Grand on Feb 23, 2024
Thank you for your feedback. We are glad you enjoyed your experience with us. We are glad you loved the comfort of the bed.
8/10 Good
Tania
Traveled with family
Feb 5, 2024
Liked: Cleanliness, staff & service
Great location. Unfortunately there were a couple of issues with room. Whilst room was very comfortable and modern, there were a couple of areas not cleaned. We also found room service to be very slow and twice had to follow them up as items were not brought to room.
Tania
Stayed 6 nights in Jan 2024
Response from Dean Lewis on Feb 23, 2024
We thank you for taking the time to give us your feedback, we do apologize for the inconvenience, I have share issues with appropriate. department leaders, to better improve for our guest satisfaction.
Reception in particular Matt was very friendly checking us in past midnight and explained all hotel facilities including the areas worth exploring surrounding the hotel.
Rusman
Stayed 5 nights in Jan 2024
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your honest feedback, and thanks for choosing to stay with us.
10/10 Excellent
Stella, Los Osos
Jan 20, 2024
Liked: Cleanliness
Stella
Stayed 1 night in Jan 2024
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your feedback and thank for choosing to stay with us.
This is amazing location in downtown LA, tons to love about it. All the things you’d expect from a top end hotel, but even more, it’s location makes it very special. Right in the center of downtown, tons of options for dining and shopping. I went here for New Year’s Eve, to a roaring 20s event at a nearby rooftop lounge, and had a great stay.
Walt
Stayed 1 night in Dec 2023
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your honest feedback, and we thank you for choosing to stay with us.
Centrally located, with easy transport and eating options. Room and bed comfortable, good selection of toiletries. We left one of our mobile phones in the taxi thay dropped us off at the hotel and we are so appreciative of the concierge who helped me to track it down and get it back safely within a very stressful three hours. Cannot be thankful.enough, the concierge is a credit to the hotel.
We would onsider staying again if we ever revisit Los Angeles.
Vinod
Stayed 5 nights in Dec 2023
Response from Dean Lewis on Dec 24, 2023
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us, and we hope to welcome your back in the near future.
10/10 Excellent
Sasha
Dec 18, 2023
Sasha
Stayed 1 night in Dec 2023
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your feedback. AND WE THANK YOUR FOR CHOOSDING TO STAY WITH US.