Ratings based on 1,020 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Ventura CA

Beds Very Hard

Posted Apr 20, 2015
Pros: It was chosen for its proximity to the Convention Center, and it was fine.
Cons: The fridge temperature needs to be regulated so as not to freeze items, the mattresses could be a bit softer, and maybe some soundproofing
Location: I was there for a convention and did not go exploring
Hotel is fine. It's clean, food in restaurant is decent. The beds (at least in my room) are very hard, but with comfortable pillows and plush bedding. But the rock hard mattress made it hard to sleep through the night. The fridge was kept on minimum cold setting and it froze everything that I put inside it--that was annoying. The walls are quite thin, I was kept awake by the gentleman in the next room having very loud phone conversations. But the room was clean. The bar staff was great, the front desk staff didn't seem overly knowledgeable about anything I asked them, but they were friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping area.

Posted Apr 11, 2015
My experience overall at the hotel, I will give it 3 needs improvements.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Very friendly accommodating staff

Posted Apr 9, 2015
The staff at this Sheraton was very friendly- always a kind word upon passing and efficient with processing my requests. I felt welcomed.
2 out of 5
by A verified travelerfrom finger lakes

Unpleasant

Posted Apr 2, 2015
Upon entering the room, we smelled dirty feet (must of been carpet) Our bed was like a hammock. And the air conditioner made a racketing sound all night long.. Didn't get much sleep. Was not happy and checked out next morning and looked for another Hotel (a pain). Staff was nice and front desk manager was apologetic but something needs to be done about taking cleanliness to the next level other than the basic change sheets and wipe down.. Needs regular maintenance, carpet cleaning, and product replacement
Comment from Hotel Management
Apr 6, 2015 by Reggie Woolridge, Hotel Management
Dear jen, It is truly disappointed to hear of your experience, we work hard to deliver exceptional guest experience, and it’s apparent in this case we fell short. I am please to announce the Sheraton Pasadena is a part of the Starwood $6 billion brand-wide revitalization plan. The hotel renovation will start later this year with carpet replacements and remodeled rooms. I would be delighted to have you come back to see all the changes that will be made. I am are grateful for your support and hope that we may have the pleasure of welcoming you back in the future. Sincerely, General Manager Reggie Woolridge
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NH

Stay at Pasadena

Posted Mar 31, 2015
Booked through Expedia and was given a room on Club Level which entitled me to free breakfast. Nice location for hotel, very convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel next door to convention center

Posted Mar 20, 2015
Pros: This hotel was very clean, comfortable and quiet with a very professional and helpful staff. They also have free shuttle service.
Location: Located next door to the convention center. Shopping and restaurants are located directly across the street.
Had a very relaxing stay. We were attending a conference at the convention center next door so the location is perfect with great restaurants & shopping just across the street. They also have a large parking structure so parking is not a problem.
Comment from Hotel Management
Mar 26, 2015 by Reggie Woolridge, General Manager, Hotel Management
Thank you for the excellent review on Expedia. I am delighted to hear you enjoyed your stay and superb location of the hotel. We look forward to your next stay. Sincerely, General Manager Reggie Woolridge
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2015
At first look all is nice and clean but when you look up close, it's not as clean as it could or should be. Light switch in the bathroom was very grimy and when I was working out in the fitness center there was a dead bug, eww! The bar and resturant were a great look up front but I wondered what they looked like behind the scene.
Comment from Hotel Management
Mar 17, 2015 by General Manager, Hotel Management
It is truly disappointed to hear of your experience, we work hard to deliver an exceptional guest experience, and it’s apparent in this case we fell short. We have addressed your concerns and feedback with our Management team for immediate follow up and corrections. Thank you for taking the time out to share your feedback from your stay at Sheraton Pasadena. Sincerely, General Manager Reggie Woolridge
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bay Area, CA

Close to old city, small pool

Posted Feb 18, 2015
The location is Very close to Old Pasadena downtown shops and restaurants. Comfortable beds as you would expect from Sheraton. We liked everything except for parking and pool. Pool was small and was chilly due to shadows cast from the building. The sun reaches the pool from 11AM until 4PM when it goes under the shadow again (this was February so I think it will get better in summer) Parking spaces were dark and cost extra 18$. I was a bit disappointed at check in when the small lobby was invaded by a group of flight attendants and the front desk didn't control people bulging in to cut the lines, and this is the only reason I give 3points to staff service, but the housekeeping staff were quite friendly. It's just a straightforward downtown hotel with a mix of business and pleasure located central to attractions.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom California

One night stay at Pasadena, CA

Posted Feb 11, 2015
Pros: The room was clean and the bed was new and clean. Also the carpet was clean. So, no worries. It was safe too.
Cons: The reception should have more than two receptionists. The ladies at the reception shouldn't take customer's debit card & charge any unsaid expenses
Location: Location is okay.
The day, I came the hotel, I found the front desk overly crowded. The staff were slower than snails. A long line of people waited for their turn. The waiting area was also getting filled up. By the time my turn came, I was totally exhausted of waiting for about 30 min. The lady on the front desk counter took my debit card and identity, I thought she wanted to check that the same debit card was used to make the online reservation. That lady then charged me for travelling access,around $35 without my knowledge. I didn't knew it and didn't used the transport facility either, but I was charged. That is not okay!!
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Amina, Thank you for sharing your feedback from your recent stay. We have addressed your concerns and feedback with our Management team. Please accept our sincerest apologies for any inconvenience that was caused. We would be delighted if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of and deserve. Sincerely, General Manager Reggie Woolridge
2 out of 5
by A verified traveler

No Room At The Inn (even with a paid reservation)

Posted Feb 1, 2015
Pros: Didn't get past the front desk.
Cons: Customer service. They should never accept payment and guarantee your stay if they have no intention of honoring it.
Location: Pasadena itself never disappoints. It looks a little less kept than last time I was there, but, optherwise it never changes.
I arrived on monday 1/26, and with a paid reservation, was told they were over-booked and over-sold. Apparently the bar exam was being taken next door and those of us that weren't aspiring lawyers were out the door. No other explanation !! I was ashamed of them. I was left in a bad spot with no where to stay. UNACCEPTIBLE.