Ratings based on 1,067 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jul 23, 2015
Pros: Beds were very clean. Bathroom was very clean too.
Cons: Your self parking underground level were dirty and feel not safe to park. When we park our car cockroaches were crawling , old bed were left..filthy!
Room was very clean, but underground self parking area were filthy. Customers should not see this area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette, CA

A very pleasant deal!

Posted Jul 9, 2015
Pros: Clean room, great location, and very cost-effective rate!
Location: Shopping and dining in the Old Pasadena
I had been in this hotel a few times for conferences. This was my first time staying after we moved to the Bay Area. Very friendly staff! They have lots of rooms in this hotel, and next to the Convention center and Old Pasadena!
1 out of 5
by A verified traveler

This will be my last stay @ Sheraton

Posted Jul 6, 2015
Pros: None this time
Cons: Staff training
I have stayed here a few times. This will be my last time with Sheraton. The male receptionist was rude at best. Usually the reception simply handed out the key without any further explanation. Nothing was explained about how the parking would be charged. He also got me the worst room I have ever got from here, next to the vending machine. It was noisy all night long and could hardly sleep.Complained the issue to the manager to receive a non-chalant apology. This will be my last stay with Sheraton.
2 out of 5
by A verified traveler from Phoenix, AZ

Needs attention

Posted Jun 29, 2015
Pros: Closeness to the I-10.
Cons: If communication with their staff is as bad as communication with those staying, a LOT of their issues would be improved. But no one seems to care.
Location: Nice location. We stayed there to be close-ish to Universal Studios.
Found out that they had put a hold for $369.00 on my credit card, which was more than the total cost of our stay (which was prepaid). Even though we had booked for 5 (2 adults, 3 kids), they had no provision for the 5th person except to have to pay extra for a rollaway bed. There were 5 of us, but only 3 towels. Found a spider in the bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from WA

Great Hotel!

Posted Jun 28, 2015
This was a great hotel! Our kiddos loved being able to eat poolside, they felt rich...ha. We accidentally booked a room with one bed for 5 people...they happily changed our room to 2 beds. Everyone who worked there was awesome. Only "problem" we had was when we wanted to eat in the dining room for breakfast straight from the pool and were told to change. That was a pain since our kids wanted to go swim again. However, that was a very small thing. We loved this hotel and will definitely go back!!
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

A little bit outdated, old looking hotel.

Posted Jun 23, 2015
Location: Walking distance to a small plaza with restaurants.
It is a Sheraton, so in general it is good, but it looks better in the pictures. Once there, it looks old and outdated. Also keep in mind they will charge you $18 for parking. The Wifi connection, while free, was dropping a lot. Clean rooms, friendly staff for sure.
Comment from Hotel Management
Jun 30, 2015 by Guest Experience Manager, Hotel Management
Dear JG, I am excited to announce the Sheraton Pasadena is apart of the Starwood $6 billion brand-wide revitalization plan. The hotel renovation will start later this year. I would be delighted to have you come back to see all the changed that will be made. Sincerely, Guest Experience Manager
4 out of 5
Recommended
for Families
by A verified traveler from California

Nice hotel for Dodger games

Posted Jun 8, 2015
Pros: beds and pillows
Cons: Needs a hot tub
Location: Dodgers game
Clean and safe with comfortable beds and great pillows. We enjoyed the hotel and it's location with the only caveat being that we ordered an extra rollaway thru Expedia and and it never arrived.
Comment from Hotel Management
Jun 30, 2015 by Guest Experience Manager, Hotel Management
Dear Shane, Thank you for the review on Expedia. We look forward to your return and thank you for choosing Sheraton Pasadena as your home away from home. Sincerely, Guest Experience Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from el cajon ca

Staff just amazing

Posted Jun 2, 2015
The staff is amazing. From Mr. MJ to the front desk. All smiles & all willing to help.
Comment from Hotel Management
Jun 30, 2015 by Guest Experience Manager, Hotel Management
Dear crybaby619, It is refreshing to hear all the Sheraton Pasadena Hotel associates provided you with the personal, instinctive and renewing experience that you deserve. Thank you for taking the time out to share your feedback from you recent stay. I look forward to your next visit. Be Well, Guest Experience Manager
2 out of 5
by A verified traveler

outdated and noisy

Posted May 31, 2015
Very noisy air conditioning and extremely outdated hotel in general. It is in desperate need of a major remodel. The location is great though
Comment from Hotel Management
Jun 30, 2015 by Guest Experience Manager, Hotel Management
Thank you for sharing your feedback from your recent stay. I am excited to announce the Sheraton Pasadena is apart of the Starwood $6 billion brand-wide revitalization plan. I look forward to your next visit. Sincerely, Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2015
Pros: Convience
Cons: Parking fee
Location: Business
Like the hotel for the convenience but do not like the parking fee with no in Nd out.