Ratings based on 1,451 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
The chemicals / used in the lobby area were overwhelming. The scents nauseating and gave me a headache every time we entered and exited the facility. Natural scents like flowers would be more pleasing and less invasive. I didn't like that the lounge area was situated in a bar. No place to rest and visit without being in a bar. The decor was very outdated and no natural beauty -flowers, plants inside the building. A subtle decor in the trees, vs. those icicles left over from christmas would be more inviting. The consieer was fantastic, the bellhop, the manager. Fortunate to have a great staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
Great! Really easy. No hassles. Parking and food are expensive though. A little ridiculous.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Clean and helpful staff

Posted Apr 18, 2015
Once we got to the hotel the staff was very accommodating and friendly. The room was nice and very clean.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney Australia

Just Ok

Posted Apr 17, 2015
Pros: location
Cons: fridge in room
Everything just ok, would try else where on our return
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2015
Great location. Close to Universal Studios . Would come back to stay here anytime. Staff were exceptionally friendly and helpful.
2 out of 5
by A verified traveler

Not worth the $

Posted Apr 9, 2015
No towels at pool; moldy shower; caulking rotting off sink.
3 out of 5
Recommended
for Families
by A verified travelerfrom California

Great staff

Posted Apr 8, 2015
Pros: Very helpful check-in people, waitress and concierge.
Cons: Updating the bathrooms and hallways. Remove smokey odor.
Location: Easy walk or free shuttle to universal studios.
Overall my stay was just fine. All my interactions with the staff was excellent. They were obviously well-trained and were very accomodating. The food at the restaurant was a bit expensive but tasted fine. My biggest disappointment was the smokey smell in the hallway leading to my non-smoking room that sometimes waffed into the room. Also there were parts of the hotel that needed updating and thus made the areas seem dirty.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

TOILETRY?

Posted Apr 8, 2015
Pros: Right next to Universal Studio
Cons: Try to solve my no refill of last date of staying
Location: Dinning, shopping.... it is great!
I have been visited this hotel couple of times. The last date of the staying it is always no refill of daily toiletry. This time I stayed with them for a week. check in afternoon Sunday and check out Saturday morning. The night of Friday, the last date of the staying, No refill of soap, shampoo, lotion, kleenex, wash towels.... I have to use the left over from Thursday night. I pay $236.00US per night may be that only cover room cost only? The last couple time I stay, I did went down to the front desk and ask for them, this time I was too tire to get down and ask for it. I THINK THIS SHOULD BE THE LAST I AM STAYING WITH THIS HOTEL. I put down yes I would recommend my friend to this hotel but only stay one night to avoid no refill like me for the last date of staying
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose CA

Nice and clean. Walking distance to Universal.

Posted Apr 8, 2015
The only downside is the breakfast. It's too expensive and unreasonable .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2015
Easy walk to Universal. Rooms were older, but comfortable. We would stay here again. Staff was friendly.