Ratings based on 1,418 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom arizonza

Was good if your staying in the universal studios

Posted Mar 30, 2015
Was ok kinda old and pool area needs work. Close to universal studios and city walk.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Posted Mar 29, 2015
Clean, comfortable and easy access to public transit
5 out of 5
Recommended
for Families
by A verified travelerfrom Hawaii

It was perfect!

Posted Mar 29, 2015
Pros: The closeness to Universal Studios and the parking situation.
Cons: None...but of course, if the room rates were less, that would have made me happier!
Location: It was out last day on our vacation...so we were only interested in Universal Studios. I am sure there was a lot more to see...but maybe next time.
The hotel staff was extremely accommodating to us. We did not stay long, but everything worked out well. Only "negative" was that they only set up towels for 3 when we had 4 people. Otherwise, it was the end of a perfect vacation for me, my son, and his 2 sons.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom oklahoma

Great location and friendly staff

Posted Mar 23, 2015
we enjoyed our stay very much a lot of history in that hotel. make sure you ask
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2015
The politest staff no matter what time you had a question or needed something. The room was exceptional clean and kept that way.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, Tx

Excellent location

Posted Mar 15, 2015
Close to the metro if u don't want to drive. Happy with my stay and enjoyed my vacation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

静かで落ち着けるホテル

Posted Mar 10, 2015
Pros: 大規模なホテルのように宿泊客が多くなく、静かで落ちついている点。至近のヒルトンを除けば近くに高い建物などがなく、窓からの眺めが開けていて解放感がある点。
午前中に他のホテルから移動し、荷物を夜まで預かって頂きましたが、ベルキャプテンがとても感じ良く安心できました。 ユニヴァーサルスタジオへは歩くにはちょっと遠いと思いましたが、15分おきの無料シャトルバスがあって便利でした。 三人で一室に泊まろうと、キングサイズベッドにエキストラを入れて頂きましたが、部屋はエキストラベッドを入れても余裕があり、ゆったりと過ごせましたし、冷蔵庫が無かった点だけは残念でしたが、清潔でインテリアも品がよく、室内は快適でした。夕食はルームサービスを注文しましたが、あまり待たずに届き、味も良かったです。ホテル内の全てのスタッフがとても感じがよく、好印象でした。
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Mar 1, 2015
The staff was extremely helpful and friendly. The concierge gave us free admission and line skipping passes to howl at the moon and infusion. The room was clean and the location of the hotel is very convenient. However, our room did not have cold running water. The parking is outrageous. It was $26 for a guest of the hotel to park. But we received a guest parking pass. Thanks Max!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom guadalajara

hotel agradable

Posted Feb 27, 2015
Pros: su ubicacion
Cons: que el personal de la recepción sea un poco mas amable y que hablen español
bonito el hotel, excelente ubicación para quienes vayan a estudios universales.
2 out of 5
by A verified travelerfrom Vancouver, Canada

Pricey

Posted Feb 26, 2015
Pros: A short walk or shuttle to City Walk and the theme park is great. The breakfast buffet is very expensive but it sure is good.
Cons: Wifi should be free as it is everywhere else. We would definitely have had the breakfast buffet several times instead of once if it was reasonably pri
Location: Warner Brothers studio tour is close by as well as Hollywood Boulevard. Have breakfast at Good Neighbours Restaurant. 5 minutes away and very good.
Nice place but no free wifi? Ten bucks extra per day if you want it! Between $250. and $300. for the room plus $24.00 per night for parking. A bar fridge in the room would have been nice, also pay-per-view. Our biggest issue though, and we complained about this on the way out, was that we had to see Honey Boo Boo and her family taking pictures at the fountain out front. Gross!