Ratings based on 1,183 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to universal Hollywood.

Posted Nov 23, 2014
Pros: Friendly staff, hotel included gym and pool, also included mail facility for postcards.
Cons: Ample parking, but charged an additional $24 per day. Internet connectivity additional $9.99 per day. both should be included in price of hotel.
Location: Short walk from universal theme park (free shuttle also available). Disneyland resort, as well as a number of theme parks within 2Hrs drive
Nice place to stay, though be warned parking and internet incur additional charges. Universal Hollywood is rather a small park and you won't need more than a day to complete everything there. The hotel does include some ideas of things to do in the vicinity, with a rough idea of how far each attraction is away from the hotel. It is advantageous to have access to a vehicle, but traffic can get quite bad.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
The room temperature went from too cold to 85 degrees overnight. We were sweating when we woke up. And there's NO MICROWAVE !!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Modesto, CA

Awesome Birthday!

Posted Nov 13, 2014
Pros: The personnel was friendly and informative.
Cons: I thought everything was great!
Location: You can either walk or take the shuttle to the citiwalk or to Universal Studios. Many shopping centers and restaurants nearby.
I went out to Universal Studios for my birthday and had a blast. We stayed at the Sheraton Universal and the staff was friendly and professional. There's a little shuttle that stops by to drop you off or pick you up so you don't have to drive out of the parking lot. But if you do, they also provide you with a free parking permit to get in and out of the parking lot for free all day till midnight of the day you check out! I was amazed. It was a bit pricey because we didn't book in advance, but it was all worth it! Highly recommend it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Universal City

Very nice

Posted Nov 10, 2014
It was great. Staff was friendly, place was clean, only caveat was that I self-parked and still had to pay $25/day. Other than that....it was great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane Australia

close to universal two mins walk

Posted Nov 6, 2014
Cons: bar drink prices. tad steep
Location: right next to universal
right near universal was great clean comfy bed
2 out of 5
Recommended
for Everyone
by A verified traveler

Over priced for the look and condition of room.

Posted Nov 4, 2014
Pros: Location
Cons: Rooms need to be updated badly
Location: Great location
It was just an ok, over priced hotel room. I wouldn't rush back anytime soon. It was old and dingy. Staff were friendly, but for the price it was not worth it.
1 out of 5
by A verified traveler

bad rooms

Posted Nov 3, 2014
Pros: close to Universal
Cons: rooms and restrooms
Location: good
Very old rooms. problem with the door of the room. This hotel needs renovation badly
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nevada

Very nice

Posted Nov 3, 2014
The location is great, the rooms are very nice and clean and the staff is very helpful and friendly.
2 out of 5
by A verified traveler

Close to Universal

Posted Oct 28, 2014
Pros: Entrance lobby was nice.
Cons: ROOMS! Pricing for food!
The rooms are very outdated and old. Extremely small for the price we paid.
2 out of 5
by A verified travelerfrom Scottsdale, AZ

Not a basement traveler

Posted Oct 27, 2014
Pros: Nothing
Cons: Room size, comforts, and room location.
We showed up late in the evening and were given a room near the restaurant, I somehow believe that happened because we went through Expedia. We were treated much better in San Francisco on the same trip.