Ratings based on 1,495 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Turlock, Calif

Nice hotel but not great service for what you pay

Posted May 19, 2015
At 10pm there was a squeak noise above the vents. We called the front desk, they said they were going to send someone to look at it and never did. After an hour it stopped and could fall back to sleep. No frig either. Will never stay here too expensive for what you get.
2 out of 5
by A verified travelerfrom Gold Coast, Australia

Close to Universal Studios but that's all

Posted May 16, 2015
If you're expecting the Sheraton then you'll be disappointed! I stayed at a Best Western that was better!
4 out of 5
Recommended
for Everyone
by A verified traveler

Expected more for a Sheraton

Posted May 11, 2015
Nice for overnight stay n close to Universal with a shuttle
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
The chemicals / used in the lobby area were overwhelming. The scents nauseating and gave me a headache every time we entered and exited the facility. Natural scents like flowers would be more pleasing and less invasive. I didn't like that the lounge area was situated in a bar. No place to rest and visit without being in a bar. The decor was very outdated and no natural beauty -flowers, plants inside the building. A subtle decor in the trees, vs. those icicles left over from christmas would be more inviting. The consieer was fantastic, the bellhop, the manager. Fortunate to have a great staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
Great! Really easy. No hassles. Parking and food are expensive though. A little ridiculous.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Clean and helpful staff

Posted Apr 18, 2015
Once we got to the hotel the staff was very accommodating and friendly. The room was nice and very clean.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney Australia

Just Ok

Posted Apr 17, 2015
Pros: location
Cons: fridge in room
Everything just ok, would try else where on our return
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2015
Great location. Close to Universal Studios . Would come back to stay here anytime. Staff were exceptionally friendly and helpful.
2 out of 5
by A verified traveler

Not worth the $

Posted Apr 9, 2015
No towels at pool; moldy shower; caulking rotting off sink.
3 out of 5
Recommended
for Families
by A verified travelerfrom California

Great staff

Posted Apr 8, 2015
Pros: Very helpful check-in people, waitress and concierge.
Cons: Updating the bathrooms and hallways. Remove smokey odor.
Location: Easy walk or free shuttle to universal studios.
Overall my stay was just fine. All my interactions with the staff was excellent. They were obviously well-trained and were very accomodating. The food at the restaurant was a bit expensive but tasted fine. My biggest disappointment was the smokey smell in the hallway leading to my non-smoking room that sometimes waffed into the room. Also there were parts of the hotel that needed updating and thus made the areas seem dirty.