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Location is good but feels more like a high end motel. I don't like the overhead shower, handheld is preferable. I can hear the other rooms' shower too.
The staff was super nice, professional and helpful. The hotel is beautiful and well kept, even with the construction. wished we could've stayed longer! Will be back, definitely!
Great location, clean property, and the staff is nice. I typically stay in the Fairmont, Shutters, or Huntley. This hotel just is not as those properties.
Bad service checking in and out. Only had one attendant in both instances and wait was too long. Bad service about valet parking. Waited more than 40 minutes to get my car as was not notified to go to P1 below to pick up our car.
Response from Jesse, Front Office Manager on Feb 18, 2024
Thank you for taking the time to leave us a review.
10/10 Excellent
Philip, Lompoc
Traveled with family
Feb 6, 2024
Staff supported our needs, but seemed a little less than eager to do so in some cases.. getting umbrellas for the wet weather felt a little like asking Dad for the keys to the Ferrari..
Philip
Stayed 1 night in Feb 2024
Response from Jesse, Front Office Manager on Feb 18, 2024
Thank you for taking the time to leave us a review.
A nice, reasonably priced hotel in the heart of Santa Monica. Staff is friendly and helpful. Restaurant closes on the early side. Late checkout is available but requires a trip to the front desk, which defeats the purpose if you’re trying to catch a few extra winks.
Daniel
Stayed 1 night in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on Feb 5, 2024
Thank you for the Shore Hotel Rating hope to see you soon.
Ramon went above and beyond to help with our checkin needs and assisting us with anll of our questions- best check in experience I’ve had in a long time!
Kali
Stayed 1 night in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on Feb 5, 2024
Thank you for the Shore Hotel Rating hope to see you soon.
Nice modern room but poor view. Beautiful pool and hot tub area with accessible bar. Unfortunately most restaurants in the area closed early and I could not find a place to eat.
Matt
Stayed 1 night in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on Feb 5, 2024
Thank you for the Shore Hotel Rating hope to see you soon.
Response from Neri Tuna- Assistant Front Office Manager on Feb 5, 2024
Thank you for the Shore Hotel Rating hope to see you soon.
10/10 Excellent
Anthony
Traveled with partner
Jan 18, 2024
Liked: Cleanliness, staff & service, amenities
This is the second time we have stayed at the Shore Hotel would our place to stay in the area on future visits. The staff are very helpful and polite and provide excellant service.
Anthony
Stayed 6 nights in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on Feb 5, 2024
Thank you for the Shore Hotel Rating hope to see you soon.
6/10 Okay
Robert, Littleton
Jan 15, 2024
Robert
Stayed 1 night in Jan 2024
Response from Neri Tuna- Assistant Front Office Manager on Feb 5, 2024
Thank you for the Shore Hotel Rating hope to see you soon.
Everything about this hotel was great except that the advertised, promised "heated pool" wasn't heated during our stay. The staff was consistently friendly and knowledgeable but there was no indication that the pool heating system was under repair and the front desk person we spoke to about this on our second day had had no idea that the pool was ice cold.
Michael
Stayed 3 nights in Jan 2024
Response from Jesse, Front Office Manager on Jan 14, 2024
Thank you for taking the time to leave us a review.
The property was very nicely situated. Right on Ocean Drive with Pacific views. Parking on property for a fee. The restaurant was being renovated at the time so cannot comment on it. Lots of dining options very close by. Just up the street from the Santa Monica Pier. Felt pretty safe walking around.
Ian
Stayed 2 nights in Jan 2024
Response from Jesse, Front Office Manager on Jan 14, 2024
It's wonderful to know that you enjoyed the view during your stay. We always strive to provide our guests with memorable moments and exceptional experiences, and your high rating is a testament to our efforts.If you ever decide to share more about your stay or if there's anything specific you'd like to highlight, please don't hesitate to reach out. We're here to ensure your visits are consistently outstanding.
Was great for family vacation the kids had a blast , the breakfast was wonderful , location second to none , will return again.
Ammar
Stayed 3 nights in Dec 2023
Response from Hasser E. on Jan 9, 2024
Thank you so much for your kind words! We're thrilled to hear that your family had a fantastic vacation with us and that the kids had a blast. It's wonderful to know that you enjoyed our breakfast offerings and found our location to be top-notch.We can't wait to welcome you and your family back for another memorable stay. Your feedback means a lot to us, and we look forward to making your next visit just as enjoyable as this one!
We love Shore hotel.
Staff are always friendly and welcoming. We had an amazing room with an ocean and pier view. What a way to relax in Santa Monica even if it’s raining.
Room service meals were delicious.
We will continue to book here in years to come.
Kim
Stayed 5 nights in Dec 2023
Response from Hasser E. on Jan 9, 2024
Thank you, thank you, thank you! Your kind words truly warm our hearts. We're overjoyed to hear that you have a special place in your heart for Shore Hotel.Knowing that our staff's friendliness and warm welcome have left a positive impression on you makes our day. It sounds like you had a fantastic time in that amazing room with an ocean and pier view, even when the weather wasn't cooperating. And who can resist delicious room service meals?Your continued support means everything to us, and we can't wait to be a part of your future Santa Monica adventures. Here's to many more memorable moments at Shore Hotel!
Immaculate, chic and best location in Santa Monica. My go to hotel always in Los Angeles.
One small issue upon checkin due to Expedia but Michael handled it swiftly and accommodated me wonderfully. Thank you. I’ll be back again and again!
peter
Stayed 4 nights in Dec 2023
Response from Jesse, Front Office Manager on Jan 5, 2024
The hotel is great! Great location, very friendly staff, great security. We felt very safe there and everyone on staff was great! The only negative is the showers, they only have a rain can shower head in them and that is it, the pressure is really low so the shower is not nice.
Sanja
Stayed 6 nights in Dec 2023
Response from Jesse, Front Office Manager on Jan 5, 2024
Thank you for the review, Sanja
10/10 Excellent
Matthew
Dec 22, 2023
Matthew
Stayed 2 nights in Dec 2023
Response from Jesse, Front Office Manager on Jan 5, 2024
Thank you for the review, Matthew
10/10 Excellent
Sehyeon
Dec 20, 2023
Sehyeon
Stayed 1 night in Dec 2023
Response from Jesse, Front Office Manager on Jan 5, 2024
Excellent location and service. Only negative was the inside restaurant/bar was not open
Verified traveler
Stayed 3 nights in Dec 2023
Response from Hasser E. on Dec 11, 2023
Thank you for choosing our hotel for your recent stay, and for taking the time to share your feedback. We are delighted to hear that you found our location excellent and appreciated our service. Your positive comments are truly appreciated, and we are thrilled to have had the opportunity to host you.We understand your concern about the restaurant and bar not being open during your visit. Please accept our apologies for any inconvenience this may have caused. We occasionally adjust our operating hours and services to ensure the best experience for our guests while considering various factors, including demand and staffing.We appreciate your understanding, and we want to assure you that your feedback is valuable to us. Rest assured, we continuously strive to provide the best possible experience to our guests, and your comments will be taken into account for future planning.Once again, thank you for choosing our hotel, and we hope to welcome you back in the future, where we aim to provide an even more enjoyable experience.Warm regards,
Thank you so much for your enthusiastic and positive review! We are absolutely thrilled to hear that you had a wonderful experience at our hotel and that you loved both your stay and our exceptional staff.Your kind words and feedback mean the world to us, and they serve as a tremendous source of motivation for our team. We genuinely appreciate your support and look forward to the pleasure of welcoming you back for another fantastic stay in the future.If you ever need anything or have any further comments to share, please don't hesitate to reach out. Until then, safe travels and warmest regards!Best wishes,