Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Nice hotel close to beach but very small rooms

Posted Jan 12, 2015
Small rooms and difficult to reach since you need to transfers in between two elevators.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jan 6, 2015
Really wonderful hotel. Will stay there again definitely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Quaint.

Posted Nov 30, 2014
Pros: Great location
The room service people were great. The hotel is really fun and always a nest experience.
3 out of 5
by A verified travelerfrom Edinburgh

Disappointing overall

Posted Nov 28, 2014
Pros: The room and the view.
Cons: Management.
Location: The beach.
We paid $800 per night. The room was consistent with broadly this price, the view was priceless. HOWEVER, the service was patchy - some excellent staff but others were too interested in looking cool. What was disappointing was that having paid $800 per night, to include wifi, the wifi signal was virtually non-existent. When I complained they told me I had to pay for what effectively was just regular internet. The hotel has sun beds on the beach but they also want to charge $30 per bed per day to use them. If only the hotel was as cheap as the management.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Nov 22, 2014
Wonderful experience. Can't wait to go back. You won't be disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location....even better experience.

Posted Nov 14, 2014
Pros: Everything!!!!
Shutters on the Beach exceded every expectation of my stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom g

Weekend at shutters

Posted Nov 8, 2014
Experience was great! Food at hotel not so much. Eat out plenty of restaurants in the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom JAPAN

最高に気持ちが良いほて

Posted Oct 25, 2014
オーシャンビューの部屋に泊まりました。波の音を聴きながら窓を開けて昼寝をしましたが楽しそうな人の声、波の音、少しうるさいヘリの音さえ気持ち良く感じました。 是非次回は連泊したいと思います。 素晴らしい時間を有難う。
3 out of 5
by A verified travelerfrom Melbourne, Australia

Convenient location in Santa Monica

Posted Oct 20, 2014
We had wanted to stay at this hotel since our last visit where we were at Casa Del Mar. The architecture and interiors are beautifully done and resemble a Cape Cod beach house. The rooms are very small and cramped with low ceilings in the entry. They are, however, well appointed. The bathrooms are dated and in need of refurbishment. The staff uniforms are terrific and befitting of the style of the hotel. Very brand aligned. The service was very hit and miss. We found quite a number of staff quite snooty and indifferent. They often forgot that they are there to service the guests. incredible really when I find that service in the US hotel industry is of a generally high standard. Not a single person assisted my family on departure with 10 bags and 3 children in tow. They weren't busy; they were quite apathetic. I wouldnt return simply because of the inconsistent service. Judging by other reviews are there is a systemic problem here. I doubt it will change.
Comment from Hotel Management
Oct 25, 2014 by Gregory, Hotel Management
Dear Traveler, Thank you for joining us at the beach. I am sorry to hear that our service during your stay did not meet your expectations and our usually high standards. My sincerest apologies for any issues regarding the attitudes and attentiveness of our staff that you experienced. Thank you for bringing this feedback to my attention, each review helps us to improve. Sincerely, Gregory Day, General Manager Shutters on the Beach
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Glossop

Santa Monica

Posted Sep 21, 2014
Brilliant,food,staff, hotel and a heatwave Expensive but brilliant