Ratings based on 1,681 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, excellent welcoming staff

Posted Apr 20, 2015
We arrived in LA on the Saturday afternoon. The staff were really lovely, they welcomed us as we pulled up in the car and then someone stayed with us until we were in the room with our bags. They even gave my little mum a bottle of water and a voucher for champagne.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Florida

Accommodating, Friendly, Entertaining

Posted Apr 13, 2015
Pros: The room service for breakfast, the bed, the lounge, and the staff.
Overall, we had a wonderful experience. The bedding was one of the most comfortable that I have ever slept on! One morning, security had to try and open the in-room safe where I had stored valuables. We were leaving for the day, and was told they could try again when we returned to the hotel. After our return of long day of shopping, I was pleasantly surprised that they had already taken care of the problem, and was able to fix the safe.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Very nice staff; beautiful room

Posted Apr 13, 2015
Location: It's right in the heart of Beverly Hills, across from a great mall and near a lot of cool things.
Everything about my stay was great. The only thing I would change is that I would like to have a bathtub in my room. I'm not sure if that is available or not. Mine only had a shower and I didn't ask to change. The bed was super comfortable. The staff was very friendly and accommodating. They came around at night giving out free bottles of water, which I thought was a nice touch since the water in the minibar is so expensive. The room service food was very good, which surprised me because normally hotel food is terrible. I also ate lunch at the restaurant hotel and enjoyed that very much. I went to the spa while I was there also and had a wonderful massage by a person named Laura - she's very good. I would go back for sure. I got a great deal on Expedia - saved $100 a night off the hotel's rack rate.
5 out of 5
Recommended
for Everyone
by A verified traveler

We will stay again!

Posted Apr 9, 2015
Very comfortable and friendly. The location is convenient.
5 out of 5
Recommended
for Families
by A verified travelerfrom long island, ny

Top Hotel - Great Location

Posted Apr 8, 2015
Pros: Loved the decor, the restaurant, the complimentary am coffee was delicious, nice lounge area, the pool, the gym, the location was good for us.
Location: Enjoyed am hike in Runyon Canyon
This is a 5 Star, great experience. All of the staff were customer focused, eager to please. Restaurant food and service were excellent, with gluten free options, and great coffee. Restaurant was very accomodating with special requests. Comfortable and very clean room. Prompt valet service!! I hate to say it, but worth the daily fee for parking. Nice quiet pool area. Great gym with new clean machines. When the remote for the TV was sticking/hard to change channels, they sent a man right a way to assist, jiggled behind the TV, and replaced the remote, it seemed to be fine after. The next day we were surprised to find a brand new TV with new remote in the room. Overall a pleasure to stay at the Sofitel, they are receptive to their guests. This was our first Sofitel experience, will stay with Sofitel again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kw

Nice hotel close to Beverly shopping center

Posted Apr 5, 2015
No need for car every thing surrounding, such that ; many restaurants varieties , pharmacy and supermarket
3 out of 5
by A verified traveler

ごく普通のホテルでヘアが狭く日本によくあるホテルです。

Posted Apr 1, 2015
Pros: 気に入った所はないです。ごく普通のホテルです。
値段の割に部屋が狭く感動の無いごく普通のホテルでした。 近くにゴウジャスなホテルが沢山あるのでたぶん割高に感じるでしょう。
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2015
Pretty good stay. Hotel is conveniently close to everything, food and shopping. Rooms comfty and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely great hotel.

Posted Mar 31, 2015
Pros: The staff and how clean my room was kept
Cons: Nothing
This is one of the best hotels I have ever been. Great staff and amazing location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

A relaxing rejuvenating stay

Posted Mar 29, 2015
Needed a rejuvenating stay after a minor medical procedure. It was worked like a charm. I love this place not only for its clean upscale decor and exceptional choices but it's close proximity to shopping and the LAX. Love this place!