Ratings based on 927 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Reasonably near to LAX and some of the beaches.

Posted Mar 3, 2015
Pros: Location near to beach e.g. Hermosa or Manhattan beach. There are nearby amenities. 10 mins drive to Airport.
Cons: Duvet covers
It was our last 2 days in LA area. We chose this location as it is near to the beach and near to Airport where we will head home to Singapore. Thus, it is not a long drive before our long flight home. It was my first Springhill suites. My friends and I like the room size thats comes with a good price. 3 of us each have 2 big luggage so room space is not a problem. The complimentary breakfast was standard like Hampton and Holiday Inn but good enough as I love DIY waffles. Washroom is also big. I did not really like the bed duvet covers materials. Felt that it was a little rough or uncomfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

No airport shuttle provided

Posted Feb 19, 2015
When I made my reservations, I specifically asked if airport shuttle service was available. I was told it was. When I arrived at the hotel, I was told they DID NOT provide shuttle service to LAX. I checked out the next day.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sac

Average experience!

Posted Feb 17, 2015
Nice hotel, and friendly service. However the breakfast was very substandard. Over by 9:00 on a holiday...and when went there was no fruit, no eggs, no hot water for tea.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to the airport

Posted Feb 12, 2015
Pros: Beds and facilities
Cons: price
Location: airport
They have comfortable beds, so make us sleep better. The facilities are nice as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2015
Breakfast was better than expected...near to LAX..
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Airport

Posted Feb 1, 2015
Cons: The breakfast did not include a Gluten Free option for Cereal. 40% of Americans suffer from High Gluten Flour. Please offer Rice Chex as a cereal.
Location: Airport
I liked most things about the hotel. As with most hotels they do not understand the problems about half of Americans have with High Gluten Flour. Although Monsanto will beg to differ... Most impartial scientists agree that GMO/GE, High Gluten Flour and other "New" food makes people seriously ill. Please offer a Gluten Free option for cereal, and toast/pastries. Thank you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Great value in a decent location

Posted Jan 29, 2015
The bathroom needs a bit of an update and the beds felt a little smaller, but it was in a decent location and the breakfast was a good added bonus.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
I book for 2 days and didn't make it on the first day. I called them to let them know that we are still coming. They cancel my second day reservation. After pointing out that I already paid for both days, they gave back the reservation. Other than that, everything else was good. Not great, but good.
2 out of 5
by A verified travelerfrom CA

Not as good as we expected

Posted Jan 27, 2015
-Dirty carpet, annoying motion sensor light switch that keep going on/off during shower, stain on the carpet, shower gets cold after few minutes, horrible turkey sassage that tasted like cardboard(buffet), maid left discussing cleaning towel behind, thin walls. The only good thing was the price, Trader Joe near by and polite front desk people.
Comment from Hotel Management
Jan 28, 2015 by Manager, Hotel Management
I am sorry to hear your experience was less than you were hoping for. I appreciate you giving us a try.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fresno, ca

Really enjoy the hotel"

Posted Jan 16, 2015
Pros: The Breakfast very good... yummy
Location: nice location...
The staff was super friendly, and the room was perfect. I love the breakfast very good"' I would definitely recommended this hotel and stay again..
Comment from Hotel Management
Jan 27, 2015 by Manager, Hotel Management
Your superlative comments are truly appreciated. I am lucky and appreciative to have such a great staff of associates to work with. Thank you for being our guest. Please come back!