Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel close to work

Posted Apr 15, 2014
Pros: Convenience, excellent rooms, meals.
I stay here when visiting the office. the hotel is very clean, excellent rooms, friendly staff.
Comment from
Jan 17, 2014
Hello, Thank you so much for your nice comments about our staff and suites. We look forward to seeing you next time! Sincerely, Jennifer E - Office Manager
4 out of 5
Recommended
for Everyone
by Nikki from CA

Room for kids

Posted Apr 3, 2014
Spacious room with kitchen including full refrigerator, 2 burner stove, cabinets, and sink to wash dishes. The sheets smelled even when I got a new set they smelled funky which made me very uncomfortable. I usually bring my own set but forgot. Good value for the room location was fine, I was comfortable with my family there. When I needed something there was a walmart 3 minutes away. I would stay here again. It was was spacious enough for one adult and three kids, sofa pulled out to a bed.
4 out of 5
Recommended
for Everyone
by DW

Comfortable, well stocked suites

Posted Apr 1, 2014
Pros: The rooms had a nice up to date feel. The kitchens were well stocked.
We were disappointed on arrival as we had been told an early check in would not be a problem and our room was not ready. We needed to check in one hour early to get dressed for our daughters wedding. After twenty minutes of discussion, the cleaning crew fot,to our room and we checked in 30 minutes early. Gave us 10 minuts to get ready. When we retunred to the room that night, parking was an issue. Our room was in the front of the building above the lobby. We could hear everyone that came in and once the free breakfast started, sleep was impossible. I think the noise would only be a factor in the small number of rooms right above the lobby,
Comment from
Jan 3, 2014
Hi DW, Thank you very much for your review! I am sorry to hear that we were unable to honor your request for the earlier arrival in this case. We are happy to do this when able but it does depend on the occupancy of the hotel the prior night. With that said, if you were advised by our staff directly that this was possible, of course the room should have been ready for you. We appreciate your feedback as this helps us to improve our services when necessary. Thank you again and we hope we can welcome you back soon. Jennifer E - Office Manager
4 out of 5
Recommended
for Everyone
by Pam from Wasaga Beach, ON

Great staff

Posted Mar 16, 2014
Exceptional service from staff. Great free local shuttle service. Would definitely stay again.
Comment from
Jan 19, 2014
Hi Pam, Thank you very much for taking the time to share your review. We appreciate your kind words about our staff and service. We hope to welcome you back again in the future. Thanks again! Jennifer E - Office Manager
1 out of 5
by Y from Santee, CA

The smell coming from the HVAC system matters too

Posted Feb 25, 2014
All was above expectations: clean, comfortable suites, great breakfast, friendly staff. However, the moldy-stuffy smell that hits you every time you walk into your room makes the whole experience negative. Had we not been checking in after 7 PM with two toddlers and checking out the next morning, I would have refused to stay in this suite. In case anyone from the hotel is wondering, it was suite 2021. BTW, they did not ask how everything was when we checked out, so it felt pointless to point out the big problem to the receptionist.
Comment from
Jan 11, 2014
Hello Y, Thank you for taking the time to share your comments. We truly apologize that our staff did not inquire about your stay and that your room had an odor. Please know that our HVAC systems are all being professionally cleaned but our Housekeeping and Maintenance teams will also investigate the issue. We do take your comments seriously as they always help us to improve our services where needed. We are glad you enjoyed the rest of the services offered and we hope we have the chance to welcome you back in the future. Jennifer - Office Manager
5 out of 5
Recommended
for Everyone
by Gabby from Los Angeles CA

Valentine Weekend never better!

Posted Feb 17, 2014
Pros: Home like, Clean, Cozy and Friendly Staff
My husband and I got a suite here for valentines weekend and we were so amazed when we walked into the suite. It is literally a one bedroom apartment, nicely cleaned and cozy. When they say it will make you feel like home they really mean it. We felt at home instantly, it was so comfortable and cozy and quiet! The staff is friendly and the pool is also really nice. The stay comes with a complimentary breakfast buffet and the food was actually really good. Not like other places where you only get a bagel and muffins and coffee for breakfast but an actual buffet and a nice area to eat. All the other people staying there were mostly with their children and family and everyone was very nice! We cannot wait to stay here again and since my birthday is coming up soon we just might have to plan another getaway here!!! I would highly recommend these suites to anyone looking for a home away from home, this place is perfect!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2014
Pros: Location near where we needed to be
5 out of 5
Recommended
for Everyone
by Lisa from California

Nice family stay

Posted Jan 12, 2014
Pros: Comfortable I slept very well which is unusual for me when I travel.
Cons: Front desk check in process. They need to inform guess about NO elevators before they book you upstairs. Also the dog extra fee.
Location: Chatsworth is not very exciting.
We used Expedia and saved on the room price. The staff took a little time to check us in, not sure why. No elevator, so if you have a lot of luggage request 1sr floor. Rooms have kitchen and family room which is nice. French doors that close off the bedroom is great it kept my room quite I slept while my kids enjoyed TV. The free breakfast has a large varty of foods, juices and fresh coffee. This was truly a nice find.
4 out of 5
Recommended
by Julia from Santa Maria, CA

Wonderful Hotel

Posted Jan 11, 2014 on Hotels.com
Wonderful hotel; spacious suites. If you use Expedia to reserve your room. Make sure upon check in you get the room you paid for.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2014 on Hotels.com