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Such a special, tranquil haven just by Sunset Plaza
Simon
Stayed 5 nights in Apr 2024
10/10 Excellent
LuAnn
Apr 16, 2024
Liked: Cleanliness
They are so accommodating, and so friendly and nice that you only want to stay at the SM when you’re in LA. And we only stay here when we’re in town.
LuAnn
Stayed 5 nights in Apr 2024
Response from HotelMgmt on Apr 16, 2024
LuAnn, we're thrilled that our warm hospitality keeps you returning to the Sunset Marquis! Thank you for your loyalty and positive feedback. We're eagerly awaiting your next visit!
Thank you for the five-star rating, Anastacio! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
10/10 Excellent
Anaiya
Mar 19, 2024
Anaiya
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Apr 8, 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Anaiya.
Noel, we appreciate your compliments on our service! It was a pleasure having you as our guest, and we hope you'll return soon for another five-star experience at the Sunset Marquis.
Adrian, thank you for your perfect rating of Sunset Marquis. We are glad you had an amazing stay and were pleased with our accommodations. The pleasure would be ours to welcome you back for another memorable experience!
10/10 Excellent
Mark
Mar 12, 2024
Mark
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Apr 2, 2024
Thank you, Mark, for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
10/10 Excellent
Robert
Mar 7, 2024
Robert
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 29, 2024
It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon, Robert!
we had a perfect visit at the Sunset Marquis - would highly recommend it!
NOREEN
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Feb 28, 2024
Noreen, it's wonderful to know your stay at the Sunset Marquis was everything you hoped for. We appreciate your recommendation and eagerly await your return. Thank you for choosing us!
High quality overall. A pleasure to stay.
The cost of valet parking (there is no hotel parking for guests), however, is too high.
Eli
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on Feb 27, 2024
Eli, it was our pleasure to welcome you to the Sunset Marquis! Thank you for letting us know you thoroughly enjoyed your stay, and for sharing your thoughts on our valet parking fee. We're committed to ensuring our rates are competitive within the West Hollywood area and will certainly share your feedback with our Management Team. We hope to see you again soon!
We liked that they have a new, convenient Limo that can take you or pick you up if wishing approx 2-3 miles. We used this service a couple of times.
Staff were very friendly, we may have gotten a room upgrade but we weren't told. The room was very nice & big.
Bonnie
Stayed 7 nights in Feb 2024
Response from HotelMgmt on Feb 23, 2024
Bonnie, thank you for your glowing review of Sunset Marquis. We are delighted you had an excellent stay and were pleased with our limo service, friendly team, and spacious rooms. The pleasure would be ours to welcome you back again!
10/10 Excellent
yasemin
Feb 19, 2024
Had a wonderful stay !
yasemin
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Feb 21, 2024
Yasemin, we’re delighted to receive your perfect score! Thank you for choosing the Sunset Marquis and taking the time to share your positive experience. It will be a pleasure to host you again soon!
Hotel was clean, staff was friendly, and location was great! we stayed during my son's birthday and when we checked -in he had a lovely gift from the hotel waiting for him in our room.
Jolene
Stayed 5 nights in Dec 2023
Response from Hotelmgmt on Feb 3, 2024
Jolene, thank you for staying at the Sunset Marquis! Your positive feedback about our cleanliness, location, and hospitality brightened our day. We're thrilled that our team could make your son's birthday extra special with a surprise gift. Hopefully, we will have the pleasure of welcoming you back through our doors again soon!
Thank you, Edward, for sharing your positive experience at Sunset Marquis! We're glad to know that our property and services met your expectations. It would be our pleasure to welcome you back for another enjoyable stay!
6/10 Okay
Camelia
Traveled with group
Dec 23, 2023
Liked: Cleanliness, staff & service
Camelia
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 26, 2023
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!
I *love* this place! I'm big on the quality of the shower and they hit it out the park there. And Room Service food selection is phenomenal.
They have a gym, spa, and multiple pools on the premises. And it's walking distance from all the sights. I'll definitely be back here when I visit my LA family & friends again!
Mark
Stayed 2 nights in Dec 2023
Response from HotelMgmt on Dec 20, 2023
Mark, it's fantastic to hear that you thoroughly enjoyed your stay with us at the Sunset Marquis! We appreciate your positive remarks about our amenities and convenient location. It was our pleasure to exceed your expectations, and we eagerly anticipate the opportunity to do so again on your next visit to LA!
This is the perfect example of how a hotel should be run. I always felt comfortable and welcome. The amenities are high quality and numerous. The staff is friendly and attentive. The room was excellent with amazing water pressure and shower. Very pleased and will be returning soon.
Edward
Stayed 4 nights in Dec 2023
Response from Hotelmgmt on Feb 3, 2024
Edward, thank you for choosing the Sunset Marquis and sharing your kind words. We're thrilled to know that our comfort, amenities, and service exceeded your expectations. It will be our pleasure to welcome you back for another five-star getaway soon! Until then, safe travels.
Thank you for taking a moment to share your positive score, Todd! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.
Our stay at the sunset Marquis was fabulous! We love staying in the Villas. The rooms are top notch and fresh. The bathroom was amazing. The pool, the restaurant and the amenities were beyond our expectations. The hotel was really close to shopping and great restaurants. The door staff and valet were very helpful.
Bradley
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Nov 30, 2023
We're thrilled to hear that your experience at the Sunset Marquis was exceptional! Your acknowledgment of our dedicated door staff and valet is greatly appreciated. We eagerly await your next visit, ready to make it even more memorable than the last.
Super cool place, restaurant food was great and the staff were awesome. Jessie had nothing but great recommendations for anything we asked. He was a great guy and so was Robert and we couldnt help but stop and chat with them whenever we got the chance. This place was already awesome and they made it even better. Will definitely stay again
Taylor
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Nov 29, 2023
Taylor, we greatly appreciate your kind feedback! We're thrilled to know you had a fantastic stay and enjoyed the exceptional service provided by Jessie and Robert. The entire team at Sunset Marquis is eager to welcome you back again soon!
10/10 Excellent
David, Enfield
Traveled with partner
Nov 26, 2023
Liked: Cleanliness, staff & service
This is our 5 or 6th stay at SM. Outstanding resort like hotel. Staff, Service, restaurant all 5 Star. Received a wonderful upgrade to one of the Villa’s. Absolutely fantastic! Thank you Sunset Marquis.
David
Stayed 5 nights in Nov 2023
Response from HotelMgmt on Nov 29, 2023
David, your loyalty as a returning guest is much appreciated! Thank you for letting us know that our exceptional service and dining continue to impress you. We’re so glad that you enjoyed your recent experience in one of the Villas. It will be our pleasure to welcome you back for another memorable visit soon!
This is a great place to stay in Hollywood if you want to experience the old Hollywood feeling. Rooms are very large and there is tremendous amount of privacy!
Sheri
Stayed 3 nights in Nov 2023
Response from HotelMgmt on Nov 28, 2023
Sheri, we're grateful that you chose to stay with us at the Sunset Marquis! It's wonderful to know that you enjoyed the classic charm and peaceful atmosphere of our property. We hope to have the pleasure of welcoming you back for another five-star stay in West Hollywood!
Don’t like properties they don’t include the resort fee so you get hit with an extra charge each night. Should be inclusive in the nightly rate.
Andrew
Stayed 5 nights in Nov 2023
Response from HotelMgmt on Nov 28, 2023
Andrew, thank you for sharing your perspective regarding our resort fee policy. Understanding guest preferences is extremely important to us, and we will certainly take your feedback into consideration. We're thrilled to receive your high rating and look forward to welcoming you back to the Sunset Marquis in the near future.
10/10 Excellent
Terry
Nov 20, 2023
Terry
Stayed 3 nights in Nov 2023
Response from Hotelmgmt on Nov 21, 2023
Thank you for your top score, Terry! We look forward to your next stay with us at the Sunset Marquis.
Absolutely amazing customer service! Can’t wait to book another trip!
Isabel
Stayed 3 nights in Nov 2023
Response from HotelMgmt on Nov 14, 2023
Thank you, Isabel, for your glowing review. We're delighted that our service exceeded your expectations at the Sunset Marquis. We can't wait to host you again and ensure your next trip is just as memorable!
We are humbled to have earned your perfect score, Jason! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.
Thank you for the wonderful compliment, Michael! We're thrilled that you enjoyed your stay at the Sunset Marquis and look forward to welcoming you back for another memorable experience soon.
Always amazing, my favorite hotel in LA. Comfy beds, great service and the grounds in back are so peaceful despite being steps from Sunset.
Rachel
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 31, 2023
Rachel, we’re honored to be your go-to destination in LA! Thank you for continuing to choose us and for letting us know you always enjoy our comfort, service, and peaceful atmosphere so close to the Sunset Strip. We hope you’ll make plans to visit again soon!
10/10 Excellent
Jose Enrique
Oct 29, 2023
Jose Enrique
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Nov 18, 2023
What a joy to receive your five-star rating! Thank you, Jose Enrique, and we hope it won’t be long before you can experience it all again.
Outstanding hotel! An oasis in the middle of West Hollywood.
Tara Van
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on Oct 30, 2023
Thank you for your glowing feedback, Tara! We're thrilled that you considered our property a peaceful escape in the heart of West Hollywood. We can't wait for the opportunity to welcome you back again!
I picked this hotel based on it's ratings/reviews. The customer service was off the charts amazing. We had a less than satisfactory room the first night and they switched us with kindness and ease and from then on everything was awesome. My ONLY thing is I would NOT recommend this hotel with kids. We have 3 littles and felt like we were a bother to other people staying there. While the staff was so kind, I don't like shushing my kids while they play at a pool, there isn't kids items on the menu, etc. Would 100% go back with just the hubs! Also loved the location.
Erin
Stayed 4 nights in Oct 2023
Response from Hotelmgmt on Oct 25, 2023
Thank you for sharing your experience with us, Erin! While we're sorry the first room you were given wasn't as you'd hoped, we're delighted to hear that our team was quick to address your concerns and ensure your satisfaction. We appreciate you sharing your honest impressions regarding our atmosphere and are pleased you would return for a couples' getaway. We look forward to your next visit to Sunset Marquis and hope it is soon!
This was an amazing hotel! Customer service was top notch! Hotel staff greeted us by name. At check-in, we were given a complimentary room upgrade. If I come back to LA, I will definitely stay here again!
Tericka
Stayed 6 nights in Oct 2023
Response from Hotelmgmt on Oct 25, 2023
Thank you for taking the time to review your stay, Tericka! We couldn't be happier to hear that our exceptional hospitality made such a positive impression on you and that you enjoyed your upgraded room. Sunset Marquis is here to welcome you anytime your travels bring you to Los Angeles!
10/10 Excellent
Karen
Oct 20, 2023
Karen
Stayed 4 nights in Oct 2023
Response from Hotelmgmt on Nov 11, 2023
Thank you, Karen, for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
10/10 Excellent
Andrea
Business traveler
Oct 19, 2023
Liked: Cleanliness, staff & service
Staff were all incredible, particularly housekeeping and the front desk. Kind, courteous, and entirely unpretentious, unlike many other hotels in the area. Will certainly be back!
Andrea
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 23, 2023
Andrea, your appreciation for our exceptional service brightens our day! We'll gladly pass on your kind words to our entire team. Thank you, and we eagerly anticipate your return to the Sunset Marquis!
Chase was wonderful and the service impeccable. All the front desk, people and the security guards whoever does the parking in the valet all those guys were absolutely very nice, kindly and extremely helpful. I really enjoyed my stay here, and I would definitely come back again. Sincerely, Miss Paula Barrette
Paula
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 23, 2023
Paula, we're delighted to hear about your enjoyable stay and the exceptional service provided by our team, especially Chase. It was truly our pleasure to assist you and your kind words will mean the world to everyone here. Please allow us to welcome you back soon to the Sunset Marquis!
Perfect location for restaurants, shopping and all things LA
Gerald
Stayed 3 nights in Oct 2023
Response from Hotelmgmt on Oct 20, 2023
Gerald, thank you for your perfect rating of Sunset Marquis. We are glad you had an excellent stay and were pleased with our convenient location. We hope to have the pleasure of welcoming you back again soon!
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.
I recieved a room upgrade that included a courtyard, extremely large bath plus a bottle of champagne and chocolate were waiting for me in the room.
Fantastic hotel that i would highly recommend
Dave
Stayed 2 nights in Jul 2023
Response from Hotelmgmt on Oct 18, 2023
Dave, we're thrilled that our team could elevate your stay by providing an upgraded room and a few thoughtful extras! Your recommendation and kind words mean a lot to us. We're looking forward to your next visit to the Sunset Marquis!