Ratings based on 830 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
Posted Aug 17, 2014
Very clean. Lots of activities for adults and children. Warren Blackboard restaurant excellent!!!!!!!!!!,
for Everyoneby A verified traveler from V
Close to universal studios. Hotel is okayPosted Aug 16, 2014
The service was terrible. I arrived and expedia had not confirmed the reservation. I had to wait for 20 minutes. The staff was not organize the young lady that was at the front office was staring at me not know what to do. I had to instruct her to call expedia because I had a confirmation. The rooms carpet was dirty filthy! I call room service for shampoo and they never arrived. Overall the hotels was okay. The shuttle was convenient.
by A verified traveler from central California
Nice hotel, staff... not so muchPosted Aug 16, 2014
The hotel was clean and comfortable but we came across some rude personnel. The young lady that checked us in could not find our reservation and took her frustration out on us. On top off that, she made us miss our show and did not apologize. We stayed two nights and house keeping never visited our room. On the last night we went down to the pool where my husband and I were treated rudely by the bartender. Also, of all the kids in the hot tub our kids were the only ones asked to get out. The only kind people we came across was the restaurant staff. I will return to the restaurant but not the hotel.
for Everyoneby A verified traveler from Wisconsin
Great HotelPosted Aug 16, 2014
High 5 to such great customer service and luxury! My family and I had a great time and stay. We will absolutly be back. By the way , excellent has been rated for all questions. System error , 1st question.
for Everyoneby A verified traveler
Excellent Hotel - easy access to everywherePosted Aug 14, 2014
Pros: Free shuttle service to Universal and the Metro, lovely pool and evening film shown by the pool for family entertainment,
Cons: Still can't understand why you have to pay parking charges for a hotel. These were quite steep compared to other hotels!
Location: Easy access to Metro and very central if you have your own car
Really enjoyed our stay at this hotel. Not much to look at from the outside but lovely inside. Very comfortable, lovely facilities and excellent location
for Everyoneby A verified traveler
Fantastic stayPosted Aug 12, 2014
Pros: Imaginative and attractive room. Otherwise, everything was just great!
Cons: WiFi was "flaky" at times, with difficulty connecting both Apple and Android devices and speed of connection.
Location: Great location for studio tours - we actually went to Warner Brothers but Hotel has shuttle to nearby Universal Studios.
Very "funky" decor room, Hollywood themed and brightly coloured. Overall great experience. Excellent location for studio tours. Staff very helpful and pleasant, restaurant very good.
for Everyoneby A verified traveler from utah
Nice and quietPosted Aug 11, 2014
Stayed a couple of nights in August. It was nice. The pool seemed to close a little early and the pool boys weren't very friendly. Other than that it was great.
for Everyoneby A verified traveler from Las Vegas, NV
Location Location Location!Posted Aug 8, 2014
Stayed for two nights. Arrived at midnight and was promptly greeted and checked in. Beds super comfy. We were in the Eldorado Bldg in a renovated room. Loved the decor and the bathroom was very modern. Universal Studios all day and it's so close by! Nice for our two kids to dive into the beds and sleeping in minutes. Parking is tight. We had to park in a non parking spot the 2nd night and thankfully not ticketed or door dinged. Will definitely stay here again!
for Everyoneby A verified traveler from Socal
Nicely renovated but missing a lot for price pointPosted Aug 4, 2014
The rooms are very clean and nicely renovated. However, the kid suite does not have a seperated room like it shows on expedia. It is a room with queen bed and bunk beds right next to queen bed. There is no place to get bottled water at the hotel which was super irritating (the vending machines all have soda) , the bathroom is not adequently supplied with qtips, cotton balls etc like usually expected at the nicer hotels. There is a fridge but it is not stocked. Would of been nice to have water in the fridge that could be purchased along with microwave popcorn for the movie at the pool.
for Familiesby A verified traveler from Perth WA
Good LocationPosted Aug 3, 2014
Pros: Friendly Staff
Cons: Safes in rooms.
Location: Universal and Warner Bros.
Only stayed for 3 nights but it was an excellent location for the main attractions we wanted.