Ratings based on 6,151 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
79% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Good hotel Walking distance from airport

Posted May 21, 2015
Everything was good. Convenient and easy.
1 out of 5
by A verified traveler

Awful

Posted May 19, 2015
Awful experience. Dirty room, holes in wall, things falling apart. Not to mention parking isn't included in your stay. So on top of it all, they force you to pay $25 just to park your car. What a joke.
Comment from Hotel Management
May 21, 2015 by Antoinette, Hotel Management
Thank you for taking the time to complete a review on Expedia! On behalf of our entire staff at The Concourse Hotel at Los Angeles Airport we apologize for the concerns you shared about your experience at this hotel with our current hotel condition prior our future renovations. Our hotel is currently going through the transition to meet all Hyatt brand standards and we will be undergoing an extensive $57 million dollar renovation, the hotel rebrand and renovation plans include a major transformation of the property into a retro chic and stylish retreat, which includes all our guestrooms and suites. We are currently operating as The Concourse Hotel at Los Angeles Airport. A Hyatt Affiliated Hotel, we will be reflagged and rebranded as Hyatt Regency Los Angeles Airport after the full renovation at the end of this year. Thank you for your business and we hope to see you again when your travels bring you back to the area and welcome you back to Hyatt Regency soon. Sincerely, Antoinette Romero Guest Relations Agent The Concourse Hotel at Los Angeles Airport. A Hyatt Affiliate.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Good hotel

Posted May 18, 2015
Upon a late arrival check in was very slow! After check in room was already occupied!!! Room cards very difficult to use as observed by several guests.
Comment from Hotel Management
May 19, 2015 by Antoinette, Hotel Management
Thank you for your review! It is always great to hear our guests feel welcomed and enjoy a 3-star experience at our hotel! Your compliment is much appreciated and we look forward to see you come back and visit us again in the near future! Our hotel is currently going through the transition to meet all Hyatt brand standards and we will be undergoing an extensive $57 million dollar renovation, the hotel rebrand and renovation plans include a major transformation of the property into a retro chic and stylish retreat, which includes all our guestrooms and suites. We are currently operating as The Concourse Hotel at Los Angeles Airport. A Hyatt Affiliated Hotel, we will be reflagged and rebranded as Hyatt Regency Los Angeles Airport after the full renovation at the end of this year. Thank you for your business and we hope to see you again when your travels bring you back to the area and welcome you back to Hyatt Regency soon. Sincerely, Antoinette Romero Guest Relations Agent The Concourse Hotel at Los Angeles Airport – A Hyatt Affiliate
3 out of 5
Recommended
for Everyone
by A verified travelerfrom SF CA

Posted May 17, 2015
In town for a graduation, we were checked in quickly. Room was nice and clean. Enjoyed a cup of Starbucks served at the bar in the morning. Check out was a breeze.
Comment from Hotel Management
May 19, 2015 by Antoinette, Hotel Management
Thank you for your review! It is always great to hear our guests feel welcomed and enjoy nice experience at our hotel! Your compliment is much appreciated and we look forward to see you come back and visit us again in the near future! Thank you for your business and we hope to see you again when your travels bring you back to the area and welcome you back to Hyatt Regency soon. Sincerely, Antoinette Romero Guest Relations Agent The Concourse Hotel at Los Angeles Airport – A Hyatt Affiliate
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington state

Close to airport

Posted May 17, 2015
Very convenient to to airport for an overnight stay when flying in late. The double windows made it very quiet and we actually enjoyed watching the planes fly in to land, from our window. Comfortable and perfect for our needs.
Comment from Hotel Management
May 19, 2015 by Antoinette, Hotel Management
Thank you for your review! It is always great to hear our guests feel welcomed and enjoy a 4-star experience at our hotel! Your compliment is much appreciated and we look forward to see you come back and visit us again in the near future! Our hotel is currently going through the transition to meet all Hyatt brand standards and we will be undergoing an extensive $57 million dollar renovation, the hotel rebrand and renovation plans include a major transformation of the property into a retro chic and stylish retreat, which includes all our guestrooms and suites. We are currently operating as The Concourse Hotel at Los Angeles Airport. A Hyatt Affiliated Hotel, we will be reflagged and rebranded as Hyatt Regency Los Angeles Airport after the full renovation at the end of this year. Thank you for your business and we hope to see you again when your travels bring you back to the area and welcome you back to Hyatt Regency soon. Sincerely, Antoinette Romero Guest Relations Agent The Concourse Hotel at Los Angeles Airport – A Hyatt Affiliate
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Coff's Harbour NSW Australia

Perfect stay @ LAX

Posted May 17, 2015
I found convenience, welcome & price & cafe so good, I stayed twice in 4 days
Comment from Hotel Management
May 19, 2015 by Antoinette, Hotel Management
Thank you for your review! It is always great to hear our guests feel welcomed and enjoy a 4-star experience at our hotel! Your compliment is much appreciated and we look forward to see you come back and visit us again in the near future! Thank you for your business and we hope to see you again when your travels bring you back to the area and welcome you back to Hyatt Regency soon. Sincerely, Antoinette Romero Guest Relations Agent The Concourse Hotel at Los Angeles Airport – A Hyatt Affiliate
3 out of 5
by A verified travelerfrom New Zealand

Past and the future

Posted May 16, 2015
Pros: Proximity and staff
Cons: Shuttle was woefully inadequate in the morning. Present the existing rooms at their best while waiting for the upgrades.
Location: The location is good, there is nothing nearby
The hotel is undergoing a major upgrade which means some of the promoted facilities are not available. This should be reflected on web information. Swimming pool was a prime example. Wednesday night and the bar was not open, you had to go to the dining room, expensive and average. The room was pre-renovation old but clean with double glazed windows. Functional but dirty between the panes. The room itself served its purpose and despite age was comfortable. Had things like keeping the windows clean and posting clearly what facilities were closed then it would have been more acceptable, but closing the bar to force you into the restaurant is not a good look.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, FL

Hotel Close to LAX

Posted May 16, 2015
If you need a hotel near the LAX airport to get in and out quickly then this is definitely the hotel for you. I think it's a little pricey for an older hotel. The staff were great, room were spacious but a little out dated and could be cleaner especially the bathroom. My toiletries were half used and still left on the bathroom counter like it was new. I had to ask for new ones which they provided very quickly but I think it's housekeeping that should have a keen eye for details.
Comment from Hotel Management
May 19, 2015 by Antoinette, Hotel Management
Thank you for taking the time to complete a review on Expedia! On behalf of our entire staff at The Concourse Hotel at Los Angeles Airport we apologize for the concerns you shared about your experience at this hotel with our current hotel condition prior our future renovations. Our hotel is currently going through the transition to meet all Hyatt brand standards and we will be undergoing an extensive $57 million dollar renovation, the hotel rebrand and renovation plans include a major transformation of the property into a retro chic and stylish retreat, which includes all our guestrooms and suites. We are currently operating as The Concourse Hotel at Los Angeles Airport. A Hyatt Affiliated Hotel, we will be reflagged and rebranded as Hyatt Regency Los Angeles Airport after the full renovation at the end of this year. Thank you for your business and we hope to see you again when your travels bring you back to the area and welcome you back to Hyatt Regency soon. Sincerely, Antoinette Romero Guest Relations Agent The Concourse Hotel at Los Angeles Airport. A Hyatt Affiliate.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom colorado springs,co

Close to LAX and bus transport, good food and beer

Posted May 15, 2015
Pros: Location, price, and food.
Cons: Rooms are being upgraded, but even the un-remodeled rooms are nicely done.
Location: LAX bus terminal is 1/3 of a mile away and surprisingly LA has excellent transport to key locations.
Really easy place to stay if you need to be at LAX. I arrived at 945 pm, got to curbside pickup at 1001 pm, and the shuttle arrived by 1015. By 1021 pm I was checking in, dropped my bag in my room, and by 1027 pm I was ordering a beer in the bar. A few good taps - Rasputin Imperial IPA and a good brown ale. Ordered the tacos - first rate, which they ought to be since this is LA. The LAX bus terminal is a ten minute walk from the hotel and I jumped on the $2 express bus to Santa Monica. I was in downtown Santa Monica in 38 minutes during rush hour, and a short walk later I was where I needed to be. Room was great, no airport noise and every staff person I interacted with was really pleasant. Stay now, I'm sure the price will go up because this is a great bargain.
Comment from Hotel Management
May 19, 2015 by Antoinette, Hotel Management
Thank you for your review! It is always great to hear our guests feel welcomed and enjoy a 5-star experience at our hotel! Your compliment is much appreciated and we look forward to see you come back and visit us again in the near future! Thank you for your business and we hope to see you again when your travels bring you back to the area and welcome you back to Hyatt Regency soon. Sincerely, Antoinette Romero Guest Relations Agent The Concourse Hotel at Los Angeles Airport – A Hyatt Affiliate
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Close to LAX But Quiet

Posted May 13, 2015
Pros: Quiet, clean, several options for food in the hotel, courteous staff.
Cons: The desk chair is not comfortable for working on a laptop.
This hotel is very convenient to LAX. It would be especially convenient for folks trying to catch a very early flight, or needing a layover.