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Reviews of The Crescent powered by Sonder

4 out of 5
The Crescent powered by Sonder
403 N Crescent Dr, Beverly Hills, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 413 out of 1001 reviews" "
Rating 8 - Good. 304 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 73 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tori

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay at The Crescent. It was very easy to get in with the keypad. The area was lovely, walkable and comfortable. I couldn’t have asked for a better place for a quick weekend in LA.
Stayed 2 nights in Mar 2024

6/10 Okay

Thuy

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Pros- Location was excellent. So close to walk to Rodeo Drive and surrounding district. Cons- Dont get the room above the restaurant. Extremely noisy, in fact so noisy the room comes with complimentary ear plugs.
Stayed 4 nights in Mar 2024
Response from Sonder on Mar 20, 2024
Your feedback is important to us, Thuy. We're sorry that the noise disrupted your stay. Our team is happy to provide white noise machines in addition to earplugs to aid sleep. You can always request this through our app, call, text, or email 24/7. We hope to host you again for a more relaxing visit.

10/10 Excellent

Marijo

Liked: Cleanliness, staff & service, property conditions & facilities
So pretty and cozy…..wish there was a light that can be used without having to get out of bed to turn off ….
Stayed 4 nights in Feb 2024

4/10 Poor

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was not ready when I arrived 45 minutes after check-in time. Then there was a maintenance issue which caused a room change. Property seems run-down in general.
Stayed 1 night in Feb 2024
Response from Sonder on Feb 12, 2024
Hi James, your feedback is appreciated. We're incredibly sorry for the delay in getting you into your space. Thank you for your flexibility while we addressed the maintenance issue in your space. We hope to show you a more seamless arrival next time.

2/10 Terrible

Kristin M

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
So long as you don’t need to shower or sleep, the property is great. The street noise and interior noise is sleep prohibitive, but the worst part is that our room was 83 degrees and we couldn’t control it except thru a wall ac that didn’t cool it down. They control temp at front desk! The shower looked too dirty to use. Don’t stay here.
Stayed 2 nights in Jan 2024
Response from Sonder on Feb 8, 2024
Hi Kristin, your honest feedback is important to us. We strive to provide a comfortable and enjoyable experience for all our guests, and we're sorry your stay was disappointing. Our team could've addressed any cleanliness concerns during your visit. Should you decide to give us another chance, we'd love to welcome you back under better circumstances.

10/10 Excellent

Tyler Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff always there when needed. If an issue arised they were there to help.
Stayed 4 nights in Jan 2024

8/10 Good

ellen, brooklyn

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Didn't like the absence of a key to the room. Hated using codes instead. Give people keys. There will no problems then. Thank you.
Stayed 2 nights in Jan 2024

10/10 Excellent

Berta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sonder on Jan 9, 2024
Hi Berta, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Wjdan

Traveled with group
Disliked: Amenities
It would be better to repair the bathroom to make it fit for guests, such as painting it. It looks horrible.
Stayed 7 nights in Dec 2023
Response from Sonder on Dec 18, 2023
Your candid feedback is important to us, Wjdan. Thank you for bringing this to our attention. Our team is looking into this so we can repair it. We hope to have the opportunity to host you again soon.

6/10 Okay

Karyn

Traveled with partner
Liked: Staff & service
The water pressure was low. The bathroom fan was noisy. The bathroom faucet was too long, sink too small. The sofa bed was very dirty under cushions. On the positive side, the bed was comfortable and clean, and the room was spacious and modern. Very close to dining, entertainment, and sights which made it a good choice for an overnight stay.
Stayed 1 night in Dec 2023
Response from Sonder on Dec 18, 2023
Hi Karyn, your honest feedback is important to us. It saddens us that your space fell short of expectations. Cleanliness is one of our top priorities — our housekeeping team will address the cushions. Please accept our apologies for the trouble. Should you decide to give us another chance, we'd love to host you again at any of our 40+ properties worldwide.

2/10 Terrible

Miray, Malibu

Stayed 1 night in Dec 2023
Response from Sonder on Dec 18, 2023
Hi Miray, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

issac

Stayed 2 nights in Nov 2023

10/10 Excellent

Frederic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect !

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy. The bathroom had no ventilation and smelled of sewer. The door to the room did not lock. I have never walked into a hotel room like that in my life, let alone in Beverly Hills. We left immediately.
Stayed 1 night in Nov 2023
Response from Sonder on Dec 7, 2023
Hi Stephanie, your honest review is important to us. Cleanliness is one of our top priorities, and we're sorry for falling short here. Had we known there were bathroom and access issues, our team would've been happy to address these things right away. You can always reach us through our app, call, text, or email 24/7. If you decide to give us another chance, we'd love the opportunity to make it up to you.

10/10 Excellent

David

Stayed 3 nights in Nov 2023

10/10 Excellent

Renee

Liked: Staff & service, property conditions & facilities
Great property. We had never stayed in a boutique hotel before. Fun experience. The restaurant associated with the hotel was delicious as well. We even saw fireworks that were going off on Rodeo Dr. That apparently only happens once a year!
Stayed 1 night in Nov 2023

10/10 Excellent

Maria Cláudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sonder on Dec 8, 2023
Hi Maria, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Duscusting room
Woke up in the morning only to realize our sheet and comforter were never changed and covered in blood stains from the previous guest...discusting
Stayed 1 night in Nov 2023
Response from Sonder on Nov 19, 2023
Hi Thomas, your feedback is appreciated. We're incredibly sorry for the cleanliness issues. This isn't the experience we want for any of our guests. We'll review this situation with our housekeeping team to ensure it doesn't happen again. If you decide to give us another chance, we'd love to make it up to you.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Very nice hotel in a great location in Beverly Hills. The room was small but was all we needed. There is a lovely restaurant and lounge onsite.
Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Stayed 3 nights in Nov 2023
Response from Sonder on Dec 8, 2023
Hi Luis, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Excellent

Shonalee, Corcoran

Stayed 2 nights in Oct 2023

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lights did not work. Could not close draperies without covering the AC unit. Room looked nothing like the photos pictured. No elevator so you have to carry your luggage up the stairs. Bathroom looked like a cement jail cell. Paint was splotched on the walls, chipped molding, drawers were hard to open and wouldn’t shut smoothly. Room was also much smaller than it looked in picture. You have to use their app to contact customer service and to check yourself in. Horrible experience!
Stayed 2 nights in Sep 2023
Response from Sonder on Nov 7, 2023
Hi Scott, your honest review is important to us. It saddens us that your stay fell short of expectations. We do our best to disclose that there isn't an elevator at this property, but we apologize if anything was unclear. Our maintenance team will address these issues you mentioned so we can ensure better future experiences. If you decide to give us another chance, we'd love the opportunity to show you a better visit.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location could not be better. It is so convenient to everything I needed to do. It was so affordable for LA, not to mention the middle of Beverly Hills. I recommended it to everyone I visited in LA.
Stayed 1 night in Oct 2023

2/10 Terrible

Lorraine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy and tiny room, do not book.
I would not recommend this hotel. The room that we were given was tiny, not very clean and had a very old window air conditioning unit. The main issue with our stay though was the noise. It was terrible and came from the room above. We could hear footsteps, slamming doors and toilets being flushed until late at night and then again at 4am in the morning when these guests checked out early. The soundproofing of the room that we had was terrible and we did not feel at all rested for our journey that we had ahead of us when we checked out after two nights. I don’t feel it was the guests above that were of issue but more that the hotel should not be renting out rooms if the noise travels like it does. It is not at all appropriate considering the price we paid. The only redeeming feature of the room hotel was the location.
Stayed 2 nights in Oct 2023

8/10 Good

m EILEEN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small comfortable hotel with character
I have been staying at the Crescent during stays in LA for the last two decades. It has always been a comfortable, friendly, welcoming small hotel with a unique character in the heart of Beverly Hills that is surprisingly affordable. The beds are very comfortable, the bathrooms, while small, everything you need, although there could be better water pressure in the shower. With the new ownership of Sonder, I'm not as wild by the fact that phone calls about reservations can no longer go to the desk but a central service. Far less personal. I am definitely not fond of the fact that there is no housekeeping during the stay and that if you don't clean your own room it costs an additional $40. As ever, though, the staff in the hotel itself and the Nua Restaurant are warm, wonderful and helpful. I stayed in what's nicknamed a bargain 'Itty Bitty Room' . with no space for a desk or chairs, but I was welcome to sit in the restaurant to work. The restaurant also has a lovely patio outside.and a good limited menu. Valet parking is a reasonable $35/night with, again, wonderful staff. Yes, I do highly recommend Crescent. I won't stay anyplace else while in town.
Stayed 3 nights in Oct 2023

10/10 Excellent

Yelena

Loved the place
Stayed 2 nights in Jul 2023

4/10 Poor

Richard

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Question Evasion Customer Service
After booking I received an email saying I needed to comply with multiple things - provide a credit card - ok - and then send a picture of my drivers license front and back + a selfie. Not OK. I sent an email stating I was not giving them a selfie and if that was mandatory it was a deal breaker and cancel my reservation. They sidestepped the question by stating there would be someone on site to help with my reservation - never telling me the selfie and ID photo were mandatory. Sorry I’m not ok with some unknown entity having a photo of my government issued identification. Not happy. Then the room was t ready and when it was it smelled for a few hours of cleaning chemicals. There were moths and mosquitoes in the room I’m guessing due to the Gerry-rigged AC unit in the window held in place by duct tape with gaps where things can crawl / fly in from the alley outside my window where cans of paint and propane canisters were being stored. Great area and a beautiful building. Too bad the experience sucked.
Stayed 1 night in Oct 2023

8/10 Good

Mady, Bethesda

Stayed 4 nights in Sep 2023

2/10 Terrible

Jerk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sonder on Oct 3, 2023
Hi Jerk, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Claudia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sonder on Sep 18, 2023
Hi Claudia, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 Terrible

Irena

Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

10/10 Excellent

Lesli, Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

alan

Business traveler
Disliked: Staff & service, amenities
Tried checking in 20 min before their 4pm checkin notice. Room was not made up. Very frustrating.
Stayed 1 night in Jul 2023

10/10 Excellent

Emma Louise, Oro Valley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Crescent is a fantastic little boutique style hotel and located perfectly. The Golden Triangle is minutes away by foot, as is the Sunday Farmers Market. Front Desk staff were always super polite. Will definitely stay again.
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Janel

Stayed 2 nights in Jul 2023
Response from Sonder on Jul 11, 2023
Hi Janel, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Excellent

Collie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A budget hotel in the Beverly Hills shopping center. With a great restaurant.
Stayed 2 nights in Jun 2023

4/10 Poor

Spencer

Disliked: Cleanliness
Bed was uncomfortable, not enough natural light in the room, noisy.
Stayed 1 night in May 2023
Response from Sonder on Jun 8, 2023
Your honest review is important to us, Spencer. We're sorry you were disappointed in your space. Our team would've been happy to deliver a white noise machine or earplugs to help alleviate unwanted sounds. If you choose to give us another try, we'd be happy to recommend another location in the city.

10/10 Excellent

Elena

Stayed 2 nights in May 2023

10/10 Excellent

Ned

Stayed 2 nights in May 2023

8/10 Good

Bahram

Needs improvement
Stayed 4 nights in May 2023

2/10 Terrible

Penny

Disliked: Staff & service, room comfort
Stayed 2 nights in May 2023
Response from Sonder on May 24, 2023
Hi Penny, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Rhita

Stayed 4 nights in May 2023

6/10 Okay

Nadya

Business traveler
Disliked: Property conditions & facilities, room comfort
Bathroom fan was very loud and the fan needs a different switch. There is no light switch next to bed so you have to get up to turn off the lights and charging $40 a night extra to clean the room? Total exaggeration! Side table was falling apart, nice and friendly receptionists and too many emails before and after check out
Stayed 2 nights in May 2023
Response from Sonder on May 30, 2023
Hi Nadya, your candid feedback is appreciated. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Otherwise, our team is always happy to deliver fresh linens and consumables upon request. Thank you for letting us know about the side table. Had we known, we could've replaced the table during your stay. Whatever you need, we're here for you 24/7. Hope to see you again soon at any of our 40+ locations.

8/10 Good

Fatih

Traveled with family
Liked: Staff & service, property conditions & facilities
Location is amazing
Stayed 2 nights in Apr 2023