Ratings based on 485 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2014
Pros: the view to the pool and city
Cons: The carpets are a litle dirty. When you enter the room doesnt smell good
Location: great location
Short stay, nice but the room AC should be on before guest arrival.
Comment from Hotel Management
Jan 27, 2014
Thank you for taking the time to share with us your feedback. As it is getting warmer in sunny Los Angeles, it is definitely something we can take into consideration. Your thoughts are very much appreciated and can only hope to see you in the near future especially after our very chic Bar-20 has opened up!
2 out of 5
by Elmer from Shelton, CT

Well located but disappointing. Bad experience.

Posted May 11, 2014
Pros: Pricey hotel. I guess you pay for location, not for comfort.
Cons: the wc seat cover, the shower gel dispenser, the lamps
When checking in they say 1st floor was in renovation. The aisle is ugly, the doors are metallic like a prison and the view from the windows is covered by a fence. You feel like you are underground. Actually we were underground. I had to hold the wc seat cover to pee because there was not enough room to keep it open.
Comment from Hotel Management
Jan 27, 2014
We thank you for your feedback. It will allow us to better our property and services. We invite you again in mid June for the opening of our new lounge and lobby. We look forward to you returning to The Grafton!
1 out of 5
by A verified traveler

Bad Hotel for Families

Posted Apr 22, 2014
This hotel is definitely not for families. The rooms are dirty, they smell, and the photos on the wall are inappropriate for children. Thoroughly check the photos on the hotel's website before continuing. The hotel staff was definitely accommodating. They gave me a full refund without a problem and also waived the cancellation fee. They were very understanding and also willing to offer me different rooms. Unfortunately, all the rooms were the same. If you are looking for a family friendly hotel, this is not the place. This hotel is more for young college students in their 20's who are looking for a good time.
5 out of 5
Recommended
for Everyone
by David from Washington Stste

Beautiful Hotel in West Hollywood

Posted Apr 12, 2014
Pros: The Staff easy check in, easy check out. Very friendly help you with anything you need. Beds Amazing so comfortable, a beautiful pool side room !!
Cons: the cigarette burns on the carpet, turn off..need to be ffixed
Location: Located next to all the clubs and restaurant's in west Hollywood
I spent my 50th Birthday in Hollywood and stayed at your Hotel and had the best time I could ever ask for. My new home when I come to town !!!!
3 out of 5
by Weekend in LA from Santa Barbara

Sunset Blvd Nightlife

Posted Mar 31, 2014
Very thin walls. A good place for late-night Sunset Blvd clubbers, maybe not for others. Noise well after midnight from halls. Room appearance and cleanliness was good, common areas including pool looked a bit worn. One elevator is inadequate for a hotel this size. There are nicer hotels comparably priced in the area.
1 out of 5
by A verified traveler

Never again.

Posted Mar 5, 2014
Pros: Close to the House Of Blues
Cons: Anything and everything.
Location: Close to the House Of Blues
Horrible experience...will never go there again. Ordered two queen beds for two people. They gave us a room with one king bed. The snooty desk manager said if you order online...they can't guarantee what room you get. What a load of garbage. The TV remote did not work. The bed smelled bad. They only have valet parking that costs a lot. For big money a night? I would rather stay at a Motel 6.
1 out of 5
by Tracy from Los Angeles

I WOULD NEVER EVER

Posted Mar 3, 2014
For this too have been a 3star Hotel I was terribly disappointed with my stay at this Hotel... The rooms smelled of dog pee the reception was awful I could hardly receive any phone calls.... The internet was slow and they had the nerve too make me pay for it.... I do not recommend this Hotel too anyone not even my worst enemy
5 out of 5
Recommended
for Everyone
by MAX

Best hotel I've ever stayed at!

Posted Mar 2, 2014
I stayed at the Grafton this weekend for a birthday and this was the best experience I've ever had at a hotel. Every staff member was so nice and helpful. The rooms were kept very clean and I even got picked for guest of the day which gave me free wifi, breakfast and discounted parking. I will definitely come back to this hotel again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice surprise stay

Posted Mar 2, 2014
It was a last minute booking and was a nice surprise......but we booked it as a surprise no name hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Cute and cozy!

Posted Mar 1, 2014
Pros: Location, location, location!!
Cons: Up date the phones.
Location: All great
Very cool hotel. All staff are very helpful and friendly..:)