Ratings based on 290 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler from Los angles
Pros nice hotel cons horrible staffPosted Sep 12, 2014
The hotel itself is beautiful upscale but comfortable my problem was with the staff . The first time we called to see if we could check in at around 1 I stead of the 3 o'clock check In time the person who answered was rude and kept cutting me off and transferring me to people who didn't answer . Finally we asked for the manger who Garunteed early check in for us fast forward to actual day call to make sure and a different lady who also keeps cutting me off says no early check and hangs up on us !!. So we relentless arrive at 3 instead of 1 and now they say check in for 2 doubles will be at 4 instead of 3 seriously! The receptionist offers us 1 king but refuses to just charge us a king instead of for the doubles we originally booked we take it only because they promise to give us a full pull out bed but they bring us a twin after more complain finally got 2 twins . Would love to stay her again with different staff .
for Familiesby A verified traveler
Nice hotel!Posted Aug 26, 2014
This hotel was in a good location and our room had a nice view. It was in walking distance of a nice plaza with shopping areas (coincidentally, my daughters' favorite store was here!). The hotel room was clean and the lobby had a really nice resting area. The people at the valet were really quick and friendly. I'm definitely going to come back!
for Everyoneby A verified traveler from Miami, FL
Great hotel in Downtown L.A.Posted Aug 14, 2014
Pros: location and service
Cons: Elevators, more room space and better & free internet service.
Location: Nick & Stefs Steakhouse Amazing place.
Best rooms are the ones on the north side. The south side rooms have a corner bathroom and if you are not a small person will have a less than comfortable bath. The hotel is under a very large renovation, and you already will see their progress. Very good hotel for the area when you are in business.
for Everyoneby A verified traveler from San Francisco
Great staff!Posted Aug 12, 2014
Pros: The decor is super modern and fun.
Cons: Ice machne on every floor would have been great and a break on the parking for guests.
Location: The Grammy museum is up the road as is the Staple Center and Nokia Theater complex. Tons of restaurants. Otherwise it is pretty business oriented.
Beautiful Hotel, great staff. Only draw backs were it was being remodeled and they started work EARLY, so there was some sound and the freeway was a bit loud out the window. The parking was $35 dollars a day and there was no break on the price for hotel guests, the valets were all polite and helpful as well. Also, apparently they only run the ice machines on every OTHER floor, they have them but don't use them, weird and a bit inconvenient. Last negative, there was NO information in the room. Nothing listing the address and phone number, no local attractions or phone book. But the rooms were super clean and the staff was helpful and very accommodating. The room service was super fast and delicious! There eggs Benedict was the best I've had at this type of a location. I have already told several people about the hotel and if we return to LA would love to stay there again! (I really can't say enough nice things about everyone on the staff!!)
by A verified traveler from Seattle, WA
friendly staff, clean room, pricy wifiPosted Aug 11, 2014
friendly staff, clean room, shower was a bit small given there's a separate bath tub pricy wifi / business center / parking elevators are due for an inspection although there is a hertz rental car location on the 2nd floor of the building, most of the time it was not staffed
for Everyoneby A verified traveler from Long Beach, Ca
Great hotel in downtown LAPosted Aug 5, 2014
I was pleasantly surprised by how beautiful this hotel is! They were completing renovations when I stayed -- the lobby was modern but classy. The rooms were clean, modern but warm and very comfortable. The only challenges were reaching staff: room service (had to call a few times) and I couldn't reach the valet to order up my vehicle -- but they were very friendly. the tv check out service was not working. Otherwise everything was great. I would stay here again!
for Everyoneby A verified traveler
Great hotel, close to Dodger Stadium!Posted Aug 5, 2014
Great hotel great staff recommend it, close to dodger Stadium in downtown Los Angeles
for Everyoneby A verified traveler
Excellent clean new - can't go wrongPosted Aug 3, 2014
Was very impressed - brand new feeling - super clean spacious -
for Everyoneby A verified traveler from Boston, MA
Nice hotel, close to Staples centerPosted Jul 24, 2014
Pros: I loved the pool and the gym. Everything was well kept and maintained. I also liked how close it was to the Staples center (~1 Mile).
Location: Staples center had a lot going on. The actual street the hotel is on is quiet but in just a 15 minute walk, there were many bars and restaurants.
I had a great experience here. Everything went smoothly throughout the duration of my stay.
for Business Travelersby Winston Strickland from Birmingham, Alabama
Artistic DirectorPosted Jul 2, 2014 on Hotels.com
Rooms are nice but the hotel is under construction, and I paid for my rooms in advance$2500 but I was still charged $150 for 3 rooms a night for insurance. I felt ripped off. Fix these policies and tell the costumer up front.