Ratings based on 321 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Ohio

Beautiful setting, close to many things

Posted Jun 28, 2014
Pros: Everything!! Fabulous food, wonderful staff, immaculately clean facilities!!
Location: Close proximity to Venice Beach, Santa Monica, and Los Angeles; Easy to enjoy many activities, such as a day at the beach, shopping, or sightseeing
We didn't know anything about the area or the hotel before we arrived. It was so comfortable at the hotel, we would have not minded spending all of our time there, but we traveled quite a distance. The staff couldn't have been more welcoming and the cleanliness was remarkable!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2014
Club Level great, Concierge Edwardo top notch. Restaurant wonderful, heaters at tables on outside porch
3 out of 5
Recommended
for Everyone
by Sandy from Newport Coast, CA

Nice hotel at the Marina

Posted May 27, 2014
Pros: The staff in the Club Room, the door men, and front desk were outstanding.
Cons: Room cleaned before noon. I had my dog out of the room. No ice in the ice bucket. Daily variety of food for lunch and snack on the Club floor
Location: Venice Beach Skip Fisherman Village
I had a pleasant five day stay at the hotel. Great to relax.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in a very nice location

Posted May 25, 2014
Pros: The staff are very friendly and helpful.
Cons: The cleaning staff should vacuum the carpets so that I can breath at night. The restaurant is too expensive and the portions are very small.
Location: It is located in Marina Del Rey which is close to Venice Beach and Santa Monica which have nice restaurants and stores for shopping as well as surfing
We stayed at this hotel 5 times before this visit so we think this is one of the best hotels in California. It located to some very good restaurants and to Hwy 90 which connects to all highways. It is always pleasant to go up the Pacific Coast Highway as the scenery through Malibu is great. Just south of the PCH on Hwy 101 is the Camarillo Outlet Mall which is the biggest I have ever seen. Going back to the hotel. The staff are very friendly and helpful. The restaurant at the hotel is overpriced and the food is mediocre and there portions are microscopic. The rooms are not cleaned very well as the maids do not vacuum the carpets. The swimming pool at this visit was very dirty.
3 out of 5
by A verified traveler from New York

High-3end Marriott, but no "Ritz"

Posted May 15, 2014
Hotel lobby and facilities were nice and up-to-date; however, rooms were quite tired and small in comparison to other Ritz- Carlton's. The staff is welcoming and goes out of its way to accomodate you; however, we waited over 3 hours after arrival for our room even though we were told it would be an hour. The room we received was supposedly an upgrade, which was a lot smaller than the regular room type that the rest of our family had checked into.
Comment from Hotel Management
May 19, 2014 by Tony, Hotel Management
Dear A Verified Traveller, Thank you for your comments regarding your recent visit to The Ritz-Carlton, Marina del Rey. I sincerely apologize that you had to wait over three hours to check into your room. I will certainly follow up with our Front Office and Housekeeping Managers to see how we can improve our processes to have clean rooms available for arriving guests. Regarding our guestrooms, please know that in 2015 we will be completely renovating and updating each guestroom; from new carpet, paint, window coverings, bedding to a fresh and contemporary furniture design in the spirit of our philosophy; Light, Harmony and Water. It is through feedback such as yours that we are able to see where we need to improve in our operation and to refine our processes to ensure that we continue to deliver excellent customer service. Again, thank you for your feedback and I look forward to welcoming you back to The Ritz-Carlton, Marina del Rey. Kind regards, Tony Mira, General Manager
4 out of 5
Recommended
for Everyone
by Bonnie from Carmel, CA

Convenient location for graduation at LMU

Posted May 13, 2014
Pros: The service was great and every employee was pleasant and sincerely accomodating.
Cons: The food choices and service in the dining room needs improvement.
Location: Marina del Rey is a beautiful harbor filled with pleasure boats with the crazy Venice beach near by. There is always something happening in the area.
The staff at this location was friendly, helpful and accomodating except the service in the restaraunt was extremely slow. The new trendy look does not fit with the traditional Ritz Carlton hotel. It seems as though so many hotels are buying in to the need to remodel the lobies with the 60's furnishing. I consider Ritz Carlton to be a traditional chain, with traditional service and European elegance....this hotel is trying to make a different statement with the modern decor. If you are looking for a traditional Ritz Carlton, you will find it in your room. The menu is short and is also trying to be trendy. There are only a few choices, so if staying for any period of time you will need to dine out to have variety in your food choices.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, friendly and helpful staff.

Posted Apr 22, 2014
Great location. Hotel staff were very pleasant. Nice views of the marina and the city. Clean room and good service, very good experience overall.
3 out of 5
by Bernie from Washington, DC

Lap of Luxury, Gutter of Gouge

Posted Apr 20, 2014
Pros: I loved the fitness center and steam room. Poolside was lovely, as was the hot tub.
Cons: I would like to see more transparency on all the extras or include more for your guests who are already paying top dollar.
Location: The location was very convenient with plenty of attractions a short drive away.
The Ritz Carlton in Marina del Ray is a lovely hotel with a very attentive and pleasant staff. We booked this hotel as part of a package deal through Expedia so I do not know specifics about room rate. What I do know is this: All the extras left me feeling gouged! Parking was $40/day with no self-park option-valet only. Every time I used my car I had to tip the valet, easily another $10/day. I brought along my laptop to get some work done but decided against it once I learned the fee was $12.95/day. Even the business center charged for internet use by the minute. A glass of wine (the cheap stuff) costs $15/per glass. A bowl of oatmeal for breakfast cost $12, or in Ritzese "twelve." We also had numerous problems with our door lock not working properly. This eventually resulted in disassembly while we waited. At checkout, I reminded them of this and was offered a polite apology, nothing more.
Comment from Hotel Management
Apr 28, 2014 by Tony, Hotel Management
Dear Bernie, Thank you for you feedback regarding your recent stay at the hotel. Your feedback is very important because it allows us to improve upon our guest’s total satisfaction. I was happy to read that you enjoyed the staff, the location and the facilities that the hotel offers. Regarding your comments about several of our price points, I sincerely apologize for your disappointment. However, please know that we conduct comparative studies on a monthly basis to ensure that our pricing is competitive. Please be assured that our prices are in line with the pricing at other luxury hotels in our area. Once again, please accept my apologies and I do hope that one day, I will be able to welcome you back to Marina del Rey. Sincerely, Tony Mira, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2014
Pros: Convenient location to LA and beach cities
Cons: Timeliness of room service
Very good location , facility, grounds on the marina. Great views ..
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. I like the marina view

Posted Apr 15, 2014
I sent my parent here as a surprise for their 45th anniversary. They enjoyed the treatment they received from the staff.