Ratings based on 176 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
absolutely wonderfulPosted Jul 25, 2015
Pros: the service, the friendlessness, the room,
It was a great experience. We really enjoyed the amenities, the view and the area.
for Everyoneby A verified traveler
Top of listPosted Jul 19, 2015
Very good location with great dinning in and around ,beds were exceptionally comfortable and rooms very well equipped ..will come back at any opportunity
by A verified traveler from NYC
Marriot quality at Ritz pricesPosted Jun 5, 2015
Ritz is part of single complex managed by Marriot, seems to share staff and room service facilities with Marriot Hotel --- Ritz service is excellent, but food quality, room service, and room cleanliness and equipment are more on par with Marriot experience. Old blurry plasma TV with just a couple of local channels, clogged sinks, bathroom TV not working, no convenient outlets to recharge phone and terrible lighting.
by A verified traveler
Posted May 10, 2015
Very disappointing. A Marriott pretending to be a Ritz Carlton. Breakfast was a joke, room tiny.
for Everyoneby A verified traveler from Canada
Fabulous LA Hotel!!Posted Apr 20, 2015
Pros: Reggie the hotel manager and Patricia the concierge are outstanding people!!
A superior hotel in an excellent downtown LA location!! From the moment you enter this hotel everything about it is fantastic!! I never write hotel reviews but I felt I had to let people know just how great this hotel is. Not a single complaint and definitely will stay there again!!
for Everyoneby A verified traveler from Orange County,CA
Posted Apr 20, 2015
Our Ritz Carlton experience was incredible. The hotel staff was friendly and always at the ready to provide prompt service. My family will defiantly revisit this fine establishment .
for Couplesby Jim from SAN FRANCISCO
Nice, with a few hiccupsPosted Apr 19, 2015 on Hotels
We requested a king bed room, but was told there was not any available. TV did not work, took repair crew 2 times (and 2 calls) to try to fix and then had to replace it. Coffee maker did not work, had to call maintenance again in the morning, turns out the outlet did not work. (not the reason for the tv not working). Other outlets did not work, hence - no charged phone or computer. Room was clean, bed was comfy and the service when called was quick. I have had better rooms at the connected Marriott and across the street even at the coutryard and residence inn. People were very nice. For the price, it should have been better.
for Familiesby A verified traveler
Posted Apr 15, 2015 on Hotels
for Couplesby Helen from Santa Barbara
If you're going to the Staples Center..Posted Apr 14, 2015 on Hotels
We had a great time. Just steps away from the Staples Center, the convenience is amazing. Our room wasn't ready at the time of our check-in so we hung out and waited in the executive lounge until our room was ready. Everyone is courteous, helpful. Our room was delightful. Will definitely stay there again.
for Everyoneby A verified traveler from SoCal
Excellent Service and Classy HotelPosted Apr 6, 2015
Pros: Aesthetics, comfort, service and location.
Location: LA Live! Other excellent restaurants and bars within walking distance. Close to Convention Center too.
Highly professional staff from valet to reception. Room quality was top notch. Exactly what you would expect from the Ritz-Carlton.