Ratings based on 799 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Great destination for an anniversary gift

Posted Jan 22, 2015
Pros: Views, history of the hotel in film, Starbucks in the lobby, contemporary motif
Cons: healthier stuff
Location: We were within easy cab distance to all downtown stuff, but the dance clubs on hill were our objective and it was easy cab ride
I stayed one night to celebrate my 15 year anniversary. It was a wonderful stay. The room was contemporary perfect to match the fab contemporary 'concrete' motif interior.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix AZ

My night

Posted Jan 19, 2015
Pros: the hotel is beautiful very nice the prices a bit high but very beautiful.
Cons: The rooms could have been bigger
Location: A lot of things happening accidents, movie being made, close to freeway.
We had a good time could of been better being we paid so much money for a little room in "pantry" with a leak in the bathroom sink.
4 out of 5
Recommended
for Students
by A verified traveler

Posted Jan 19, 2015
The location is greater, no the north of Staples Center. The stuffs there is friendly and the lobby is really beautiful. The only thing I am not satisfied is that the room is too small.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Yamagata,Japan

ダウンタウン地区にある外観が個性的なホテル

Posted Jan 14, 2015
Pros: ホテルのスタッフの対応が良い。 早朝のチェックインもOKだった。
Cons: 特になし
Location: ダウンタウンの高層ビル群、LAライブ等
ブルー、グリーン、レッド、イエローの4つのタワーがある。今回宿泊した部屋は高層階で、景色も良く素晴らしかった。ホテル内は売店など、施設等も充実しており不便なことは全くなかった。 ホテルの近くには、地下鉄駅もあり移動は便利。LAライブまでは徒歩圏内。次回も滞在したいと思うホテルだった。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Yorba Linda, CA

Favorite hotel

Posted Jan 14, 2015
Pros: Elevators
I love this hotel. Iconic, wonderful LA hotel. I love the elevators and can ride in them all day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic as always

Posted Jan 10, 2015
Night or day the staff is there to help. Friendly service. You get what you pay for.
2 out of 5
by A verified travelerfrom Medellin

Worst housekeeping ever!!!

Posted Jan 7, 2015
Pros: Location
Cons: Housekeeping
Location: Near many atractions
Dirty towells, one day they didn't clean the room, I had to call almost every day to ask for soap, more towells, etc. Not the kind of service that you expect in hotel of this class.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2015
I had arrived at the Hotel before check-in time. But I could do check-in. And my room TV didn't work, so I called house keeping staff. Someone came here so fast!! I'm satisfied with staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland

We Love SPG Properties

Posted Jan 5, 2015
Pros: Clean rooms, nice staff, great location, lots of food options inside.
Cons: Rooms are small, but that's downtown LA for ya'
What a great spot, only minutes from all the cool stuff downtown LA has to offer, and plenty to eat/drink inside this building. Rooms are a little small, but very nice, and very much on par with the Starwood Standard. Parking is rather expensive, but affordable overnight parking can be found only a block away (world trade center garage connects to this building via sky bridge). This was my second stay here, and I will be back for sure.
2 out of 5
by A verified travelerfrom SF

LA Hotel

Posted Jan 5, 2015
Pros: None
Cons: Customer Service. Free room wifi.
Location: Downtown LA
Waited half an hour to check in found out that the reservation has been cancel due to miscommunication between the hotel and expedia. Front desk person was not friendly at all, Instead of offering to resolve the issue, I was told that "it's an issue between you and expedia" and told to step aside and call expedia, and told me that once issue resolve, any staff can check me in, meaning I have to get back in line instead of going back to him. This hotel doesn't offer self parking; only Valet parking and is $45 per night. No free wifi in room. Outdoor pool is dirty and the location of the pool is very inconvenience. Room is small, but clean. I would not go back to this hotel again.