Ratings based on 933 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boulder, CO

I always remember the fun elevators!

Posted Jun 22, 2015
Pros: Location, the fountains, and the elevators.
Cons: price
Location: Right downtown - excellent
The room was rather small (triangular), and likely to be hot because of the sun (higher story). The service in the grill was excellent, and the prices there were ridiculous.
5 out of 5
Recommended
for Everyone
by A verified traveler from india

Very good property

Posted Jun 16, 2015
Pros: Location, staff, size
Cons: Westin should give SPg credit for guests even if booked through Expedia
Location: Good restaurants, sightseeing, Hollywood, Universal studios
We had a great experience at this property. The staff were friendly, helpful and solution oriented. The hotel is located amidst lots of eating places.
3 out of 5
by A verified traveler from ypy

Won't stay here again

Posted Jun 15, 2015
We select a two double bed room however they told us expedia made a mistake they don't have a two beds room so we get a one king bed room. But we found the bed is only a queen size bed. That disappointed us a lot. Parking fee is $45 for 24hours which is expensive. No tub in the bathroom which is unbelievable in a westin hotel.
3 out of 5
by A verified traveler from New York

Very Mediocre

Posted Jun 10, 2015
I didn't book this hotel expecting it would be super luxurious but the experience was still below my expectations. The room felt really old and is very small. If you are new to LA and is not here for business. Downtown LA is also not the best location to stay. The hotel is also huge and houses corporate meetings which of you've run j to one you know is annoying. However, I have to say there pool area is white nice!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and staff. Parking is outrageous

Posted Jun 2, 2015
The hotel is a bit confusing in it's planning, but that can't be helped. Everything you need is there. The staff is very friendly. The parking cost me $45 for one night as a hotel guest. That is way too much!
5 out of 5
Recommended
for Everyone
by A verified traveler

Got away for 5th Anniversary

Posted May 26, 2015
Pros: Revolving lounge and LA views and interior architecture
Cons: not much
Location: stayed at hotel and did not leave
All was great - rooms that can be made into suites with doors tend to allow more neighbor noise to filther through but otherwise was a great experience for us.
4 out of 5
Recommended
for Everyone
by A verified traveler

A different stay

Posted May 26, 2015
It was really good. The staff are very nice. The only problem I had was that the room was much smaller than I expected. However the room had good view and the hotel had good facilities.
3 out of 5
Recommended
for Everyone
by A verified traveler from LA CALIF

Check in problem

Posted May 25, 2015
This is a beautiful hotel but my room was not ready at check in time. After almost 2 hours later, they gave me another room when I complained. At first they didn't care until I became irritated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cypress, CA

Nice downtown hotel

Posted May 25, 2015
I have always wanted to stay at this hotel. Such a unique structure and part of the downtown scenery. Rooms are very clean, staff was very friendly. Love the elevators! Too many vacant stores on the lower levels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Great hotel and staff

Posted May 25, 2015
Pros: We liked the convenience to everything. We had a room with a view of the Hollywood sign, it was great.
Cons: N/A
Location: We liked the location, very convenient and close to public transportation. We took the subway, and the station was within walking distance.
My son and I spent a few days in LA and stayed at this hotel. We had a very nice stay and the staff was great. Especially the concierge; Lupe was very helpful in ordering the Disneyland tickets and making the bus reservation for us. Her support was much appreciated.