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Spent my 50th here. A group of us came from Canada. The staff was super amazing and the rooms and hotel were very clean and nice.
Tina
Stayed 2 nights in Dec 2023
10/10 Excellent
Ruby
Traveled with family and small children
Mar 24, 2024
Liked: Amenities
Check in was smooth and Tiffani was very friendly and helpful. We stayed overnight after disembarking from our cruise. Close to the terminal and nice central area for Long Beach. Room and facilities were clean.
What an amazing place to getaway. This place was beautiful. The food was delicious the service was impressive and the room was beautiful with the best view ever. If I ever return this will be my first choice. Thanks WESTIN
We went to a show at the Long Beach theater, and it was super convenient that it was right across the street, other than that The property was beautiful, very clean, and all of the stuff we came across was super friendly and helpful! Will definitely stay there again
The staff, property, and amenities— particularly the pool and hot tub— were lovely. Unfortunately, the walls were thin and we had rather loud neighbors. Despite being on a high floor, there was also quite a bit of traffic noise.
The restaurant staff were not very helpful when it came to where we could sit for dinner. Also, the bathroom in our room was not stocked properly the shampoo/conditioner bottles were loose and fell. Alarms on the tv and clock were automatically set for 6am blaring in the morning.
The hotel and facilities were very clean. As was the area that the hotel was in. And the Christmas lights across the street didn't hurt either. They were beautiful.
Michelle
Stayed 1 night in Dec 2023
8/10 Good
Dennis
Dec 4, 2023
Dennis
Stayed 4 nights in Nov 2023
4/10 Poor
Michael
Dec 3, 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
Michael
Stayed 2 nights in Dec 2023
10/10 Excellent
Billy
Dec 3, 2023
Billy
Stayed 1 night in Dec 2023
10/10 Excellent
Vaafuti
Traveled with family and small children
Dec 2, 2023
Everything was good staff was very good good hospitality..
First when I booked my room in hotels.com it didn’t say anything about daily parking fees for self parking. Then when I got there I noticed it would cost for parking , daily price was $15 for all day for anyone. When I checked in they gave me a different ticket stating it was for hotel guest. No one mentioned it was gonna be $38 dollars per vehicle and more importantly that was the rate daily. The cost for both our cars was pretty much half of the room price. If I would if know that we would have car pooled or parked else where.
Stephanie was EXTREMELY RUDE and not professional at all, I’m surprised Westin Chose her to run the
Front counter. She ran a deposit of 150 when she told me it was just $50. Then lied about it to my fave and argued with me. That’s Westin hospitality for
You!!
Paul
Stayed 1 night in Nov 2023
2/10 Terrible
Margaret
Nov 27, 2023
Disliked: Cleanliness, staff & service
They never cleaned our room entire 3 days we stayed there
watch out for hidden fees. good location and clean
Overall clean and nice. my only 2 issues are extra fees: parking fee - Waaaay overprised at 38$/ day should be included in my opinion for a 350$/ day stay... there are also fees not disclosed upfront but only on checkout...another 100$/ for 2 day stay