Ratings based on 1,345 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Amazing hotel in Pasadena- close to dowtown LA

Posted Jul 18, 2014
Pros: Modern, clean and friendly staff. Still very close to downtown LA and all the sites that one would want to see!
Cons: Service in the restaurant was a little slow and the server didn't seem to well versed in the menu. But the food was fine and the patio was amazing.
Location: Very close to downtown Pasadena- you can walk and or take the free shuttle. Shopping and restaurants were all located on one street.
My husband and I love staying at any SPG propteries and was delighted to see that there happened to be a Westin in Pasadena! Upon our arrival all the hotel staff were friendly and extremely helpful. The hotel was modern, clean and close to all the Pasadena amenities. The hotel room was spacious, clean and had great views of old town. The pool and workout area is something that all guests need to experience. We felt that we were at a spa the whole time! The restaurant was very nice and had reasonable prices. I recommend sitting on the patio! They have a shuttle that can take you to downtown (was free) and they were very helpful in helping you in restaurant selections and tourist locations.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay overall but location is somewhat issue

Posted Jul 16, 2014
Fine hotel but location is not best Breakfast was fine....................................
Comment from Hotel Management
Jul 19, 2014 by WestPasGM, Hotel Management
Thank you for you comments regarding your stay with us. I am sorry that we did not exceed your expectations, but am happy that you generally enjoyed your stay with us. I hope to have the opportunity to welcome you back soon.
Comment from Hotel Management
Jul 18, 2014 by WestPasGM, Hotel Management
Thank you for your comments. I am sorry that you did not find our location convenient for your stay in Pasadena. Most travelers find our location appealing due to the fact that we are centrally located and just a short walk to Old Town Pasadena. I hope that you were made aware of our complimentary shuttle that will transport you anywhere within 3 miles of the hotel. I hope that you chose Westin as your hotel fo choice.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Posted Jul 14, 2014
excellent staff on a front desk and restaurants, greeted well
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfort in pasadena

Posted Jul 14, 2014
Quality staff throughout hotel. Comfortable room. Nice view. Great breakfast. Free shuttle. Walking distance to shops and restaurants.
3 out of 5
Recommended
for Everyone
by A verified traveler

sheets were too small for the bed-

Posted Jul 14, 2014
Pros: location
Cons: larger sheets
OK stay-sheets were terrible-did not fit the bed-entrance to the hotel (car area) needs to be larger or better managed-too much confusion and no room for cars
Comment from Hotel Management
Jul 17, 2014 by WestPasGM, Hotel Management
Thanks for your feedback. I apologize that your were not satisfied with the way that your bed was made. It is a common practice in our industry not to use fitted sheets due to the inherant problems with processing them. We do our very best to manage the traffice in teh motor court. During high volume periods, the drive does sometimes get backed up due to guest loading and unloading. I hope that we can have the opportunity to welcome you back to the Westin Pasadena.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
Very nice hotel . Went there for a wedding . Hotel took us to the wedding which was 2.9 miles away and picked us up so we were able to enjoy ourselves . They will drive you anywhere within a 3 mile radius. So worth it.
3 out of 5
by A verified traveler

Posted Jul 14, 2014
Nickel and dime your customers for parking, internet, refrigerator and keep them in tiny dusty rooms with popcorn ceilings. Yup you get 3 stars westin.
Comment from Hotel Management
Jul 19, 2014 by WestPasGM, Hotel Management
Thanks for your feedback. I am sorry that you felt as though we nickled and dimed you while you were here and that we obviously did not do a good job making you feel welcomed. Yes, we charge for parking. The City of Pasadena owns and operates our parking. Maintaining a robust pipeline for efficient internet is expensive. We charge for usage. There is a refrigerator in every room. I hope that we have not forced you into the competition and that we can welcome you back soon.
2 out of 5
by A verified traveler

This hotel nickle and dime its customers

Posted Jul 13, 2014
Pros: High quality towels & shower head
This hotel nickle and dime its customers with undisclosed hidden charges like per entrance self parking instead of per day, $12/day Wiki, $5 Minute Maid and house coffee at it restaurant, no tooth paste?
Comment from Hotel Management
Jul 18, 2014 by WestPasGM, Hotel Management
Thank you for your observations. I hope that you realize that there is no ill will intended on behalf o fthe hotel. Our parking is owned and operated by the City of Pasadena. We encourage all of our guest to valet park because it ends up being cheaper in the long run. We do charge for WiFi and orange juice and coffee. However, it is not minute maid and the coffee is Starbucks. We do have toothpaste available on request theough Service Express. I hope that you will chose Westin in your future travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Customer service!

Posted Jul 13, 2014
We always make sure to stay here when we are in town. Exceptional customer service from front desk to room service employees and room cleaners. Everyone is very happy and kind!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Everyone is friendly and the hotel is so clean!!

Posted Jul 11, 2014
The hotel is located close to all the shops and restaurants on Colorado! The staff was friendly and the hotel was so clean!! Will stay again!