Dear Dave, we appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring that our facilities and amenities meet the expectations of our guests is important to us, and we will handle the issues you mentioned regarding the hair dryer cord length and TV remote functionality. Your comments will help us improve, and we thank you for bringing them to our attention. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Desarey,We're deeply sorry to hear about the challenges you encountered during the booking process and with the duplicate charge on your card. This is certainly not the experience we aim to provide for our guests. We apologize for any inconvenience caused and understand the frustration this situation has caused you. Your feedback regarding cleanliness, staff, service, amenities, and property conditions is also concerning and not reflective of our standards. We will investigate these issues internally to ensure they are addressed promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make things right for you in the future.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Raekwon,We're terribly sorry for the uncomfortable experience you had during your stay. Such incidents are unacceptable and not reflective of our standards. We apologize for any inconvenience caused and appreciate your understanding in switching rooms. Regarding breakfast, we regret that it didn't meet your expectations, and we'll review our offerings to ensure a more satisfying experience for our guests in the future. However, we're glad to hear that our staff provided good service and were accommodating. Your feedback is invaluable, and we'll use it to improve our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it up to you on a future visit.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Guest,We're glad to hear that you enjoyed the hot tub during your stay! Providing a relaxing and enjoyable experience for our guests is important to us. Regarding breakfast, we appreciate your feedback on the options provided. We'll take this into consideration to ensure a more satisfying breakfast experience for our guests in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Ronald,We're delighted to hear that you had a pleasant two-night stay with us! Providing value for our guests is important to us, and we're glad to hear that you found the price comparable with the quality of the room and grounds. It's also wonderful to know that our staff provided great service and were helpful during your stay. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience in the future!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Jordan,We're truly sorry for the inconvenience you experienced during your stay due to the opening in the roof. Your comfort and safety are our top priorities, and we apologize for any disappointment caused by our inability to accommodate your request to move rooms. Rest assured, we take your feedback seriously, and we'll address the issue promptly to ensure it doesn't happen again in the future. We're glad to hear that our staff offered to assist you in finding a better room upon your return, and we appreciate your consideration in giving us another chance. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to reach out. We look forward to the opportunity to welcome you back and provide you with a much-improved experience.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Martha,Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our priority, and we're grateful for your kind words. If there's anything else we can do to ensure your next visit is just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Guest,Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you encountered with the AC unit in your room and that it was not resolved during your stay. Providing a comfortable environment for our guests is a priority, and we apologize for falling short in this instance. Your feedback is important, and we'll address this issue promptly to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay in the futureWarm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Carolyn,We are genuinely sorry to hear about the distressing experience you had during your recent stay with us, particularly regarding the interactions with our staff and the challenges faced while attempting to extend your reservation. It's clear from your feedback that we fell short of delivering the compassionate and professional service we aim for, especially in accommodating the needs of all our guests, including those with disabilities. We take your comments seriously and are committed to addressing this behavior with the individual concerned to ensure this is an isolated incident. Additionally, we are exploring ways to streamline our extension process, especially for bookings made through third-party platforms like Expedia, to prevent similar issues in the future. Your comfort and satisfaction are paramount to us, and we regret that we missed the mark this time. We are also looking into your concerns regarding cleanliness and overall property conditions as part of our ongoing efforts to improve guest experiences. Please allow us the opportunity to make amends; we would love to have the chance to regain your trust and demonstrate the true level of hospitality and guest care we are known for.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Karenia,Thank you for sharing your positive feedback! We're thrilled to hear your stay surpassed expectations. Our team is dedicated to providing a memorable experience, and knowing we've achieved that brings us immense joy. We look forward to welcoming you back in the future and hope to continue exceeding your expectations with each visit.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be great; providing excellent service is a top priority for us. We appreciate your honest assessment of our facilities, and we understand that our property may be showing its age. Your feedback is valuable to us, and we'll take it into consideration as we continue to make improvements to our hotel. If there's anything specific you think we could do to enhance your experience, please feel free to let us know. We're glad to hear that you didn't encounter any issues during your stay, and we hope to have the opportunity to welcome you back in the future. Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Jackson,Thank you for sharing your feedback! We're delighted to hear that you found our rooms to be very nice. Providing comfortable and pleasant accommodations for our guests is a top priority for us, and we're thrilled that we could meet your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future! Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Elizabeth,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed our comfortable beds and that our staff provided excellent service. However, we apologize for any inconvenience caused by the soap and shampoo dispensers not dispensing enough product. We appreciate you bringing this to our attention, and we will work to address this issue promptly to ensure a more satisfying experience for our guests. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Beatrice,We apologize for the dissatisfaction you experienced during your stay. Your feedback regarding the cleanliness, lack of natural light, and condition of your room is concerning, and we're truly sorry that we did not meet your expectations in these areas. Maintaining high standards of cleanliness and ensuring a comfortable environment for our guests are top priorities for us, and we regret falling short in this instance. We appreciate you bringing these issues to our attention, as it allows us to address them promptly and improve our services. Please know that your comments will be shared with our team to ensure corrective actions are taken to prevent similar occurrences in the future. We understand the importance of providing a welcoming and comfortable atmosphere for our guests, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Martha,We're thrilled to hear you had a positive experience with us! Our team works hard to ensure our guests enjoy comfortable accommodations and excellent service, so your feedback is greatly appreciated. It's wonderful to know that our efforts have made a difference in your stay. We look forward to welcoming you back in the future for another great experience. Thank you for choosing us!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Jose,Thank you for the brief yet positive feedback! We're glad to hear that you had a nice experience. If there's anything specific you loved about your stay or any suggestions you have for continued excellence, feel free to share. We appreciate your feedback and look forward to the possibility of welcoming you back for another pleasant stay in the future!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Martha,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Natalie,We appreciate your detailed feedback and regret the inconveniences you experienced during your stay. Our sincere apologies for the water heater issue and the lack of communication. We are addressing this to ensure it doesn't recur. Regarding the On the Go Buffet, we acknowledge your concerns and are actively working to improve the variety and quality of our offerings. We also apologize for the inconvenience with the juice machine and the front desk service, and we will address these promptly. Your comments about the cleanliness, property conditions, and room comfort are taken seriously. We are committed to making necessary improvements and appreciate your insights. Rest assured, we will strive to provide a more positive experience in the future. Thank you for bringing these matters to our attention, and we hope you consider giving us another chance to exceed your expectations.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Gennadiy, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Natalie,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Teresita, thank you for your kind words! We're thrilled to hear that you found our accommodations comfortable and that our staff provided accommodating service during your stay. Your satisfaction is our top priority, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back for another comfortable stay in the future. If there's anything else you need or any way we can assist you further, please don't hesitate to let us know.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Christina, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Diana,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Craig,Thank you for sharing your experience. We're glad you found our room comfortable and well-equipped. We apologize for the issue with ceiling mold in the shower; your feedback is crucial, and we'll address this promptly to ensure a consistently clean environment. We hope to welcome you back for an even better stay in the future.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Astrid,It sounds like you had a wonderful experience! If you have any specific feedback or if there's anything we can do to make your next visit even better, please don't hesitate to reach out. We're here to ensure your stays are consistently excellent!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Daniel,Thank you for your feedback! If there's anything specific you appreciate or any way we can make your next visit even better, please feel free to let us know. We're here to ensure your experiences with us are top-notch. Please visit again!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Milad,It's wonderful to hear about your positive experience! We're thrilled that you found our staff friendly, enjoyed the quiet and cleanliness, and appreciated the spacious room. Your comfort and satisfaction are our top priorities, and we're delighted to have provided you with a pleasant stay. Should you have any suggestions or if there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Daniel, thank you for your brief but positive feedback! We're glad to hear that you had a great experience during your stay with us. If there's anything specific that made your stay enjoyable or if you have any suggestions on how we can make it even better, please let us know. We appreciate your support and hope to have the pleasure of welcoming you back in the future!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi gabriel,We're delighted to hear that our hotel's proximity was convenient for your party, but we sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. We take your feedback seriously and will be immediately implementing enhanced cleaning measures to address the carpet, bathroom tiles, and common areas. Our maintenance team will also address the unstable toilet and sink keys. Your comments are instrumental in our ongoing efforts to improve, and we value your input. We hope to have the opportunity to provide you with a much-improved experience on a future visit, and if there are any additional concerns or ways we can enhance your stay, please don't hesitate to contact our management team directly. Thank you for choosing our hotel, and we look forward to the chance to serve you better in the future.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Hi Jose,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Gennadiy,Thank you for your recommendation! We appreciate your support and look forward to welcoming you again in the future. Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Gloria,Thank you for sharing your feedback, and we're pleased to hear that everything else about your stay was very good. We apologize for any inconvenience related to the breakfast offerings, especially considering your husband's dietary needs. We appreciate your suggestion for including options like eggs and bacon/sausage, and we will certainly take this into consideration to provide more diverse and accommodating choices for all our guests. Your input is important to us, and we hope to have the opportunity to serve you better in the future.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Rafael,We're delighted to hear that you found your room very comfortable and clean. Your comfort and satisfaction are important to us, and we look forward to hosting you again in the future.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Guest,We appreciate your understanding and flexibility regarding the call inquiring about your check-in time. It's great to hear that you were able to check in early and attend the wedding nearby without any issues. If you have any further questions or need assistance in the future, please feel free to reach out. We hope you had a wonderful time at the wedding.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Cristina,On behalf of our entire team, thank you for such flattering ratings on our hotel and its services! Do provide us with further opportunities to host you! Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Barbara, thank you for your loyalty to our hotel in Canyon Country. We're delighted to hear that you choose to stay with us every time you visit your kids and that you find our accommodations to be clean, basic, and competitively priced. The convenience of our location is also a plus. We greatly appreciate your positive feedback, and we look forward to welcoming you back again on your future visits. If you have any more comments or suggestions at that time, please feel free to share.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Eva, we're sorry to hear about the mixed experience you had during your stay, and we appreciate your detailed feedback. First, we're glad that the young lady who checked you in was very nice and made an effort to accommodate your request for a quieter room. We apologize for any inconvenience you faced with the room changes, and we understand how important a peaceful environment is for our guests. We're truly sorry to hear about the unpleasant encounter with the owner or manager. Their behavior is not representative of our typical guest interactions, and we apologize for the rudeness you experienced. Regarding the condition of the room, we apologize for any issues you encountered. Your feedback about taking pictures for your review is valuable, and we'll use it to handle any concerns and make improvements. Your feedback is important, and we hope that your future hotel stays are much more enjoyable and comfortable. If you have any further comments or concerns, please feel free to share them.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear SHANNON,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Hadrat,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Willow, thank you for sharing your feedback about your stay. We're pleased to hear that it was good for a one-night sleep, and we appreciate your comments. We apologize for any discomfort you experienced with the carpets and the mattress. Your feedback about the need for steamed cleaning and mattress replacement or flipping is valuable, and we'll use it to improve the quality of our accommodations. It's wonderful to know that the staff was extremely kind. If you choose to stay with us again in the future, please don't hesitate to communicate your preferences or any specific requests, and we'll do our best to accommodate them.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Pat,Thank you for your feedback, and we're glad to hear you had a very nice stay with us. We apologize for the inconvenience caused by the loud bathroom pipes in the adjacent room. To address this issue, we'll ensure that our maintenance team investigates and resolves any noise concerns to enhance the overall quality of your future stays. Your comfort is important to us, and we look forward to serving you again in the future.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Raquel,I'm truly sorry to hear about the issues you encountered during your stay. We take your feedback seriously, and I want to assure you that this does not represent the level of service and comfort we strive to provide to our guests. We will address the cleanliness and maintenance concerns you raised with our housekeeping and maintenance teams to ensure improvements are made. Regarding your experience with the staff, please accept our apologies for any shortcomings in service. We always aim to provide courteous and attentive assistance to all our guests, and it's disappointing to hear that we fell short in this regard. Your feedback is valuable to us, and we will use it to make necessary improvements. We hope you'll consider giving us another chance in the future, and if you do, please reach out to our front desk immediately if you encounter any issues. Your comfort and satisfaction are important to us, and we want to make sure your next stay is a much more pleasant one.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Hi Gennadiy,Thank you for taking the time to provide feedback on your stay. We appreciate your positive comments about the good service and cleanliness of the room. Your suggestion to update the equipment is duly noted, and we continually strive to improve our facilities. We value your input, and we're pleased to hear that, overall, you had a good experience with us. We look forward to serving you again in the future.Warm Regards, Triplodge Santa ClaritaGuest Experience Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team