Ratings based on 876 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2015
Great location. Undergoing renovations but still great experience and value.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom az

Remodle

Posted Jan 23, 2015
Pros: The area
This is the second hotel we have book with Expedia in very nice hotels but they don't tell you they are remodeling and and the only thing that is OK is the room. The water gets turned off TV doesn't work but you still pay the same price.
2 out of 5
by A verified travelerfrom Honolulu

expected more

Posted Jan 23, 2015
Pros: it was average with an over-average price
Cons: room discounts to make up for the lack of amenities
Location: the attraction is the pier and nearby Venice, the hotel was not
For the price with tax totaling over $300, I was severely disappointed. They were renovating so no pool or jaccuzzi, no lobby or restaurant, the continental breakfast was the barest minimum….there should have been a discount. I am not going to any Wyndham hotels again….even the parking fee was abhorrent.
1 out of 5
by A verified traveler

Rude Reception

Posted Jan 17, 2015
Pros: Location
Cons: Reception staff. Allowing me to stay there for the duration of my reservation.
Upon arrival told that we would be sent to another hotel. After arguing for a few minutes, a room was "suddenly" available, however only for one night (of a 3 night reservation). The next day we were sent out by check out time, not even allowed a late check out and had to switch hotels. The reception counter attendant was poorly trained to handle the situation and was condescending.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Nice hotel, great location, close to the beach.

Posted Jan 4, 2015
Pros: Professional staff, clean room, great location, close to the beach, Santa Monica piers, mall and Promenade 3rd street.
Nice experience, clean room, professional staff. Per request we were provided room with sofabed for 3rd person for the same rate. Reasonable rate for great location.
2 out of 5
by A verified travelerfrom New York

Lobby remodeling and no room service.

Posted Jan 2, 2015
When we did our reservation there was no information about the remodeling of all public areas. Essentially there is little more than a hallway to the elevators. We wanted to host other family and guest at the hotel but could not. There is no room service in the morning and at other times outside lunch and dinner. I wished we would had been informed.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas

Posted Dec 29, 2014
Pros: it's clean..beds are comfy
Cons: charge lesser parking, needs better lobby
Location: close to the shops, restaurants and the pier
parking is like highway robbery, it's $36/night plus tax..so close to $40, just for the parking...no lobby...rooms are ok..
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Nice hotel

Posted Dec 28, 2014
Location: Located right across from the Santa Monica Pier.
Would have rated excellent on all levels except they are doing some renovations which we weren't told about. No restaurant, no breakfast (sweet rolls in make shift lobby). On all other levels it was an excellent experience.
3 out of 5
by A verified travelerfrom NYC

Hotel Under Major Renovations!

Posted Dec 22, 2014
Pros: Location was convenient
Cons: Concierge service: need knowledgeable staff. Hotel needs to advertize self as 'under renovation'
Location: Touristy area. 2 short blocks from promenade and 1 blocks from Santa Monica pier.
I was unaware the hotel was undergoing renovations; limited facilities and resources. My intention was to inspect meeting facilities and use property for several meetings in the upcoming year. I wish Expedia and the hotel had advertized that space was unavailable during this time. No restaurant in-house; no lobby. Room was clean; outdated amenities (old, dirty coffee maker), if any at all (i.e., no slippers). Staff informed me they were limiting amenities and not ordering new supplies until after renovation complete. No concierge service: Staff were wonderful and did the best they could, having to clearly take on the role of several tasks/positions (i.e. Valet attendant was also the bellhop, as well as guest services - brought water bottles to my room in the evening.) They were not knowledgeable of guest service-type questions, such as where to go for dinner. Altogether, decent experience. I now understand the reason for room rates being so reasonably priced.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean. Fantastic location!

Posted Dec 19, 2014
Stayed here on a business trip. Nothing fancy but nice and clean and comfortable.