Ratings based on 97 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from c.a.
Great resortPosted Jul 1, 2014
Had a great time with family in pool and bar...the staff was great and had a wonderful experience.
for Everyoneby Edith from Los Angeles, CA
Nice Hotel by the Beach in San Jose del CaboPosted Jun 13, 2014
Pros: They have 3 restaurants and a bar in the swimming pool. They have their own beach and have beds and chairs to relax there!
Cons: The front desk didn't tell me the free amenities and found out on my own or the bell boys! The free desserts need to improve. Not family oriented
Location: The Mega store, Starbucks, are very close. Across is an Apple Bees Rest. The Dolphins Activity is 5 Min away. Downtown is very close too.
This hotel welcomes you with a glass of champagne and warm towels. The hotel is clean and nice by the beach. The staff is very friendly. Nachito one of the bell boys is very friendly and always offering help in anything you need. Aaron is another bell boys that helps you with anything you need. Alan the bar tender in the swimming pool bar is a very nice guy and makes really good drinks. He made really great smoothies for my 10 year old daughter. Mitch in the office is a really nice guy too. He can help with reservations for any activity you want to do. The hotel offers some amenities that I really like. Early morning they offer a free continental breakfast. In the afternoon they have a free Tea and cookies and Champagne Hour. At night time they turn on a fire so you can roast marshmellos. You have to buy them thought. Also every night they bring free small desserts to your room. Some cakes are not so good but the intention is great!
for Couplesby Deborah & Doug from Canada
Great placePosted Jun 1, 2014
Cons: room furnishing's
Location: Close to everything.
My partner and I recently stayed at the Bel Air. We had no idea what to expect but were pleasantly surprised. The staff was amazing. We were always greeted with a smile. Every single one of them worked so hard no matter what the job. Our room was quiet, beds were comfortable, room was always clean and every night we came home to tasty dessert morsels. YUM!!! We had a room with a kitchette which was great. We did however eat in the restaurant and really enjoyed our meal. We went to happy hour a couple of time so that we can try the 2 for 1 margarita's, so delicious especially the mango with spicy rim and also the tamarind. This place is not the Ritz but the staff and the atmosphere make this place a 5 star hotel. We will be back to visit Abraham, Ignacio (Nacho), Aaron, Lupita, Luis and the rest of the staff very soon.
for Everyoneby A verified traveler
Bel Aire. Hard to find but worth the hastlePosted May 25, 2014
Pros: The service
Cons: No views for hotel guests. Seemed to be only for time share.
We had a pleasant stay at this hotel. Most memorable was the staff. Ever helpful and pleasant we were greeted and cared for by all. I am celiac and the manager of the restaurant had a special dish created to meet our needs. Well done!
for Everyoneby tasha from Arkansas
the hotel was awesome to be view breathtakingPosted May 16, 2014
the whole vacation was so relaxing very quiet place we went to the mega store and got groceries and done a lot of cooking 4 our self to save on money
by Angela from san jose, ca
Don't judge a book by its namePosted May 13, 2014
Horrible! Coffee is only complimentary the first night. They charge for each additional coffee. The nightly petite dessert was disgusting. A chocolate dipped marshmallow with rainbow sprinkles is hardly appetizing! The gym is a joke a dew pieces of cheap cardio equipment facing about 4 ft. From a wall. The hot tub was barely warm. I had no water pressure in the shower 1 morning. They won't be able to get your reservation without your confirmation number. They approached all these issues with a "well, I'm sorry, but that's just how it goes" sort of attitude. Not a great first time to Mexico experience
for Everyoneby L♥RY from LA, USA
Cute place & Reasonable price...Posted Apr 27, 2014
All the staff was very nice, good food, took a little long for wifi connection. The room is cute & convenience with kitchen stuff.
for Everyoneby A verified traveler from h
Spring breakPosted Apr 19, 2014
We had a great time! Staff was wonderful. Would totally stay here again a 3rd time.
for Everyoneby paulina from los angeles
Really beautiful hotel next to the beachPosted Apr 16, 2014
Love the hotel and all staff really excellent. The hotel cleanness was excellent. Staff really make you feel better than home.
for Everyoneby Anthony from Temecula, CA
Had a great stay..Posted Apr 12, 2014
We arrived on 4/4 to champagne and a moist towel to freshen up! Concierge and all staff we very helpful and nice. Our accommodations were nice, but simple (what we expected). Pool was really nice but could have been heated and rafts would have been nice. Beach was absolutely awesome, but not safe to swim. Food was very good, better than expected, it just took a little long as everything is prepared fresh.