Ratings based on 458 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Caro from Edmonton
Posted Dec 2, 2013
Pros: Good food selection
Cons: wifi service is very expensive and extremely slow. So they either need to provide it for free or lower the fees.
Location: Resort itself is nice but not close to any amenities and far from both the towns.
Went for a wedding and it was a fabulous venue for a ceremony! In general it was a great hotel which offered many activities, great food selection, room service part of all inclusive, honor system (no bracelets to wear, no towel cards). The only downfall was that if you like to go into town transportation is quite limited and a taxi will cost between $20-35 American for one way.
for Familiesby Yuri from NY
A great resort with only a few caveats.Posted Nov 30, 2013
Pros: Architecture, room size, the grounds, the view; food quality; helpful staff.
Cons: Restaurant availability to families with children during dinner hours; no teens club; bench policy not enforced; slow WiFi.
Stayed during the Thanksgiving week, two adults and two kids 6 and 10 y.o. The place has a classic, stately appearance of a Spanish/Mexican flavor. The beach is not swimmable due to strong undertows, but so it is at most other resorts in the area. Not a huge resort, but the property and the grounds are immaculately maintained. Big rooms, wonderful staff, nice pools. The place is midway between San Jose and San Lucas, and a taxi would readily take you either way for 25-30 USD. The kids club is okay; our 6 y.o. liked it but the 10 y.o. was bored. No teens club. One question mark are the restaurants. While the food quality is great, the portions could be bigger and the menu selection lengthier. During the busy dinner time they reduce the number of dining cites available to families with children, by designating one of the restaurants 18+. So unless you come at the opening, prepare to wait. On one evening we waited almost two hours because they closed yet another (their biggest) restaurant for a private event. By the time we were invited our children were sleeping. On the other hand, it seems that once a week or so they hold an open-air seaside dinner buffet, which is fantastic. Another question is their poolside bench management. They have a policy posted that the benches are not to be held for longer than an hour, but they do not enforce it. Overall though, we enjoyed our stay and would definitely recommend the resort.
for Everyoneby Joanne from Okotoks, Alberta Canada
Posted Nov 28, 2013
Went there for a family wedding, it was absolutely beautiful. Our room was beautiful, the staff was awesome. The grandchildren had a ball in the pool. The food I thought was very good. My only complaint would be that we could not swim in the ocean. The undertow was to great. However could walk down the beach a ways to safer water. Would absolutely go back.
for Everyoneby Mike from Calgary
Very Enjoyable stayPosted Nov 24, 2013
Everthing was well coordinated. Staff and accomidations were excellent
for Everyoneby A verified traveler
Nice family hotel, nice beachPosted Nov 15, 2013
Overall very happy with experience. Food and room service was great. Have a 22 month old and they had a ton for her to do and the resort was very helpful in accommodating for her at restaurants and in the room. Only thing did not like was paid for upgrade to exclusive club and did not really feel got any perks from this except the free internet. Felt if was in club would not have to tip to get better service around the pool and on the beach and this was not the case.
for Familiesby A verified traveler from California
Nice hotel for families. Poor beachPosted Nov 7, 2013
Pros: The service. The kids club.
Cons: More variety on the buffet. Better alcoholic drinks, specially tequila.
Location: Beautiful place. Plenty of water related activities, restaurants, bars etc in Cabo San Lucas
First time in Los Cabos. Multiple stays in other all inclusives in mexico and caribbean. My first impression was that the hotel was smaller, with less people and activity. This is a good place for a family vacation and relaxing time, it is more quiet than other all inclusive I have visited, specially at night. If you want to party, there is plenty of places in Cabo San Lucas, 20 min away in a safe cab that the hotel can get for you. The buffets were much smaller and with less variety than in my previous stays. The booze was not bad but not top either, just ok (bacardi rum, absolute vodka, tanqueray gin, local beer). I expected at least one good tequila, but the tequila was not good (cuervo and jimador). The best things were the service in general, always excellent; and the kids club service, that works until 10 pm daily and gave my wife and me plenty of relaxing time including dinner time, we found it outstanding (my kids wanted to stay all the time!). The food was good to very good, not great, but there is no reservation requirement for the restaurants. The worse, and my only complaint is that the beach is not good. The sand is coarse, and the ocean is not for swimming due to strong currents and tall waves right in the shore. However, this is true for almost all hotels in Cabo.
for Everyoneby A verified traveler
Posted Oct 29, 2013
We've been there 4 times in the last 5 years. This time we noticed more kids ages 3-8 then the other times. I know there are areas of the hotel where the kids play (Adventureland, etc), and there's an adult pool - but the adult pool is not as nice, doesn't have the bar - and so by hanging out by the nicer pool there are all the kids. If you're looking for an adult only type of resort, this isn't it. Also tons of wedding parties that book there, so lots of the younger 20-25 age crowd as well.
for Everyoneby Steve from San Jose , CA
All round a good hotel.Posted Oct 27, 2013
Pros: Staff were very good and worked hard and were very pleasant.
Cons: Disco - hopeless. Live entertainment program almost non existent - the wedding parties got all of the attention. Service in some restaurants poor.
Location: Mid way between Cabo and San Jose so convenient for both. Miles of sandy beach to walk on.
Location is good with excellent access to beach and several nice pools, one of which is adults only. Staff at the bars are very good and worked tirelessly to make sure everyone had drinks/food etc around the pools/beach area. The rooms are a little old but very clean. There were weddings every day (sometimes several), so expect some areas around pool and beach and in the restaurants to be off limits. Also disco is just a bar in a pooly lit room with no disco lighting etc., and piped music - not exactly a lively atmosphere. Service in the Sushi restaurant was bad. Everyone we spoke to was complaining about it. Italian restaurant food was best. Wines other than 'house' are very expensive. If you want the top tier spirits under the all inclusive you have to ask for the specific spirit brand otherwise you will get their house spirits (unknown brands). No doubt the bar staff are under orders not to automatically pour the best drinks every time. Half of a wedding group got sick during their stay. All had eaten at the buffet so beware! We only ate freshly prepared meals in the restaurants.
for Everyoneby A verified traveler from canada
Decent hotel, not worth the high pricePosted Oct 26, 2013
Great staff.....food was average at best, you cannot swim in the ocean here, most people we talked to were sick at some point of the trip. It was not what I was expecting for a 4 diamond rating and price.
for Everyoneby A verified traveler from G
In the sun with my son.Posted Oct 12, 2013
Very relaxing time with my son who enjoyed it as much as I did. Service awesome rooms are great views to die for.