Aerial view

Reviews of Hotel Palmas De Cortez

3.5 out of 5
Hotel Palmas De Cortez
Calle 20 de Noviembre # 2, y Valentin Ruiz Gonzalez, Los Barriles, BCS

Reviews

8.0

Very Good

Rating 10 - Excellent. 126 out of 340 reviews" "
Rating 8 - Good. 125 out of 340 reviews" "
Rating 6 - Okay. 59 out of 340 reviews" "
Rating 4 - Poor. 21 out of 340 reviews" "
Rating 2 - Terrible. 9 out of 340 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Liked: Staff & service, amenities, property conditions & facilities
It was a nice safe town. Had a ball!
Stayed 3 nights in Mar 2024
Response from Reservations Office on Mar 12, 2024
Hello Chad,We’re really appreciate you taking the time to share your rating with us. We look forward to delivering another excellent experience to you next time you visit. Thanks for choosing to stay with us!

6/10 Okay

Thomas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We were there for the music festival and it was fantastic. The hotel did a great job of providing the venue for a terrific event. The location of the property is on a beautiful stretch of the beach where we enjoyed a nice early morning walk. On a negative note, our room floor was dirty. I could feel the dirt on my feet as I walked barefoot....very gross! We had breakfast at the hotel restaurant but as the 4 wheel drive vehicles(dune buggies) raced by the property a cloud of dust covered our table and food....I'll probably upgrade to a nicer hotel next time in LB.
Stayed 1 night in Mar 2024
Response from Reservations Office on Mar 8, 2024
Dear Thomas, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We we’re pleasantly surprised with the charm and the facilities of the hotel Beautiful beach comfortable pool side area A large sprawling property sitting on an expensive beach Tennis courts pickle ball courts a well equipped gym Saw a driving range Not sure if there was a golf course Food was great Can’t think of 1 thing to complain about Will definitely return to enjoy this hotel
Stayed 1 night in Mar 2024
Response from Reservations Office on Mar 5, 2024
Hello Ms. Barbara,You made our day with your positive feedback! We are so happy to read that you loved your stay. Thank you and we hope you'll continue to visit us in the nearby future!Best Regards,

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire property was clean and safe. The staff was excellent and helpful. It was close to the center of town and it was nice to be right on the beach The food and drinks on site were very expensive. I would not purchase food or drinks if I stayed there again. Coffee was $5 each and not great. Free coffee in the morning would have gone a long way in wanting us to visit again. We could have bought a coffee maker and saved money over our 7 day stay.
Stayed 7 nights in Feb 2024
Response from Reservations Office on Feb 22, 2024
Hello David,Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said, and share your suggestions with the departments. Thank you again, David. We hope you'll give us another chance in the future.

4/10 Poor

Donald James

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is terribly run down needs a lot of maintenance . You can here everything in the rooms above you.
Stayed 6 nights in Feb 2024
Response from Reservations Office on Feb 20, 2024
Hello Mr. Donald James, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things.

6/10 Okay

Timothy David

Liked: Staff & service
Stayed 6 nights in Feb 2024
Response from Reservations Office on Feb 20, 2024
Hello Mr. Timothy David,Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your rating and see how we can improve things.

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior of the property was clean and well maintained. Beach easy to access. We arrived at night and the parking area was not well lit. It was much easier to understand the layout of the property the next morning.
Stayed 2 nights in Feb 2024
Response from Reservations Office on Feb 10, 2024
Hello Phillip,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your review.We're sorry for the inconvenience. I'll pass on your review to our maintenance department. We hope you'll visit us again in the future.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long beachfront property easily accessible from San Jose del Cabo. Very well kept property.
Stayed 7 nights in Jan 2024
Response from Reservations Office on Feb 1, 2024
Hello Robert,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response

6/10 Okay

Debbie, DENTON

Traveled with group
Liked: Cleanliness, staff & service
The hotel has a ton of potential Not sure if it was the season we came for a visit or what. We did not have hot for the shower and the food was not that great.
Stayed 3 nights in Jan 2024
Response from Reservations Office on Jan 26, 2024
Hello Debbie,On behalf of our team, thank you for your review. It's well appreciated here, and while it's no fun to hear negative feedback, we continue learning.Your insights are valuable to us, and we're sorry that you had a bad experience. I can see how we could improve this, and I'll pass on your suggestions to the relevant departments.Thank you again, Debbie, we hope you'll give us another chance in the future.

8/10 Good

Dale, Dayton

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Reservations Office on Jan 27, 2024
Hello Dale,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response.

6/10 Okay

David

Traveled with family
Liked: Staff & service, amenities
It’s a little run down in parts, maybe past it’s prime. Also our room was very dark, almost a cave, and when the room above used their bathroom you heard the drains loud and clear. But the staff were all friendly and helpful. And the beachfront setting is quite special, amazing sunsets and sunrises.
Stayed 4 nights in Jan 2024
Response from Reservations Office on Jan 25, 2024
Hello David, Your insights are valuable to us, and we're sorry that you had a bad experience. I can see how we could improve this, and I'll pass on your suggestions to the other departments. On behalf of our team, thank you for your review.

10/10 Excellent

Jamie, TERRACE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Office on Jan 22, 2024
Hello Jamie,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response.

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful resort with breathtaking sea views. The staff was outstanding from the front desk to the restaurant with great customer service, prompt response to all requests and helpful tips around the city. A special shout out to Alina Damian at the front desk who went above and beyond to accommodate a room change and transportation.
Stayed 4 nights in Jan 2024
Response from Reservations Office on Jan 13, 2024
Thanks so much for the kind words, Tamer. We’re so happy you enjoyed Hotel Palmas de Cortez. We strive to offer every guest the best experience. Your praise means a lot!

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 9 nights in Dec 2023
Response from Reservations Office on Jan 9, 2024
Hello Victoria,Thank you for taking the time to send us your valuable feedback. We hope that you will give us another chance to deliver a great experience in the future.

8/10 Good

Leslie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
My husband, dog and I stayed in Hotel Palmas de Cortez in December 2023. The ground floor room was a little older but very clean and well maintained. The breakfast which was included and made to order (Mexican and North American dishes) was fantastic and the restaurant is right on the beach with outdoor tables on a deck. The front desk, cleaning and restaurant staff were all very friendly and helpful and they were super welcoming to our dog. We were able to walk to great restaurants for dinner along the beach a couple of times and had a glass of wine and a beer at a scenic bar on the water that was associated with the hotel.
Stayed 4 nights in Dec 2023
Response from Reservations Office on Jan 9, 2024
Hello Leslie,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response. We hope you'll continue to stay with us in the future.

8/10 Good

Angelo

Stayed 1 night in Dec 2023
Response from Reservations Office on Jan 21, 2024
Hello Angelo, We're constantly trying to improve our services, so your input is valuable. Thank you for taking the time to send us your feedback. We hope you enjoyed your stay!

10/10 Excellent

Diane

Stayed 3 nights in Dec 2023
Response from Reservations Office on Jan 16, 2024
Hello Diane,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response.

10/10 Excellent

STEPHEN

Stayed 4 nights in Dec 2023
Response from Reservations Office on Jan 13, 2024
Hello Stephen, Thank you so much for taking the time to leave us feedback! We hope to see you again soon!

8/10 Good

Jonathan, Mariposa

Traveled with partner
Liked: Cleanliness, staff & service
We enjoyed a one night stay in early December. The front desk and restaurant staff were very friendly and engaging. Overall the hotel room was very nice and the ocean view was worth the extra cost. The bathroom and overall size of the room was very comfortable. The resort clean and well kept, but certain aspects were dated, and the landscaping lighting at night could really use an upgrade. Much of the service and amenities were closed, as occupancy seemed very low. The front desk provided hours of operation for the restaurants and bars, but then never opened, such as the sushi restaurant we hoped to dine at or the snack bar. We’d stay again.
Stayed 1 night in Dec 2023
Response from Reservations Office on Jan 9, 2024
Hello Jonathan, Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response.Your insights are valuable to us, we would also like to apologize for the inconvenience caused.Thank you again, Jonathan and we hope you'll give us another chance in the future.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Reservation Office on Jan 9, 2024
Hello Gregory,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response.

8/10 Good

Amber

Liked: Cleanliness, staff & service
I've stayed a couple of times here. Always good!
Stayed 6 nights in Nov 2023
Response from Reservation Office on Jan 9, 2024
Hello Amber,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response.

10/10 Excellent

Mitchell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Grounds are fantastic. Rooms simple but clean.
Stayed 1 night in Nov 2023
Response from Reservation Office on Jan 9, 2024
Hello Mitchell,We're extremely happy that you had a positive experience, and we're grateful for your feedback. Thank you, Mitchel, for taking the time to write to us!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front reception staff awesome. Alina was professional and made our stay welcoming! Pool bar staff fun and personable Older resort with a Mexican flair We will come back again!
Stayed 4 nights in Nov 2023
Response from Reservation Office on Jan 9, 2024
We are so happy to read that you loved our resort! Thank you for your review. We hope to see you again very soon!

4/10 Poor

Christopher

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff at the hotel is great. Property is dated and dirty. Rooms had broken items and we got bed bugs. Not Awesome.
Stayed 2 nights in Nov 2023
Response from Reservation Office on Nov 23, 2023
Your review is very important to our team. We will certainly look in to the broken items and getting rid of pests. Thank you for sharing your experience.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reservations Office on Oct 9, 2023
Thank you! We hope to see you again soon

2/10 Terrible

Alan

Traveled with partner
Disliked: Staff & service, amenities
The service!
Stayed 1 night in Aug 2023
Response from Reservation Office on Oct 9, 2023
Hello Alan!We are so sorry that you encountered a problem with our service. We see you left a 1 star rating, but no details about your experience with us. We would love to hear more about how we can serve you better. -Reservations Office

2/10 Terrible

Barb

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sliding patio door didn't latch properly Shower window didn't lock properly and the window casing was filthy Deadbolt didn't work Safe was broken Refrigerator was broken and smelled like dead fish. (It was replaced quickly) Phone wasn't connected Bedspreads were dirty No blankets Pool was greenish brown and had all sorts of trash in it, but we'll cut some slack here due to the weather There was no back up water source when the town's water source was disrupted. (the front desk clerk did offer us free beach chairs for this inconvenience, but we checked out instead.) NOBODY would give us a receipt showing we checked out two days early so we could submit this information to Expedia for a refund. I tried three times with three different employees on two different days. Now I have to spend more of MY time getting a refund.
Stayed 3 nights in Aug 2023

10/10 Excellent

Timothea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely efficient and helpful. We got a flat tire on our rental jeep, discovered it overnight. We were missing a tool to replace the spare tire, and their maintenance person appeared promptly with his tool kit and changed the tire with my husband. Just one of many helpful gestures by the staff.
Stayed 2 nights in May 2023

8/10 Good

Leslie R

Stayed 1 night in Apr 2023

10/10 Excellent

Tiki

Stayed 1 night in Mar 2023

6/10 Okay

Linda

Stayed 5 nights in Mar 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a View!
This place was perfect for what we were looking for. It was quiet, beautiful views, good food, not crowded and we even saw a humpback whale and jumping mobula rays from our pool chairs! The rooms were clean and spacious
Stayed 1 night in Mar 2023

4/10 Poor

Patricia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Stayed 3 nights in Feb 2023

8/10 Good

Skip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed the stay. Bring warm clothes for night, no heat in room :(
Stayed 8 nights in Feb 2023

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Lots of dining options! Staff is very friendly. Walkable location close to Los Barriles.
Stayed 2 nights in Feb 2023

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Disliked: Amenities
The grounds of the property were beautiful and well kept.
Stayed 1 night in Jan 2023

8/10 Good

Laurie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, great view of pool area & ocean. Balcony was lovely. Unfortunately, wifi did not work in room, only on balcony or pool side. Had a good supper in restaurant. Overall, very nice.
Stayed 2 nights in Jan 2023

10/10 Excellent

Marc

Stayed 1 night in Jan 2023

10/10 Excellent

Michael

6/10 Okay

Leslie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Lori

Traveled with group
Liked: Cleanliness, staff & service
Great location on the water, super views, good restaurants - minimal amenities in the condo especially for the price. No toilet paper (minor issue). Overall a nice stay.
Stayed 1 night in Jan 2023

6/10 Okay

Tammy

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location! Beautiful Sea of Cortez steps away from your room. Lots of restaurants.Wonderful for child.
Stayed 1 night in Jan 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff and location. Nice town. Room maintenance is lacking.

10/10 Excellent

Wayne, redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice stay at palmas de cortez
Quiet at the hotel mid December. My understanding only about 25 guests in a large property. The hot tub outside of our cluster of units was cold - but there was a functional tub not far away. Beds were quite firm. The cleaning crew did an excellent job with our room. We did not dine on site but the restaurants looked very nice. The hotel is a bit dated, but was generally worth the price. I would stay here again.
Stayed 3 nights in Dec 2022

6/10 Okay

ward

Stayed 1 night in Dec 2022

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Curtis Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how friendly the staff were. Any staff member I saw greeted me pleasantly. And I returned the favour. The property was meticulously kept and the meals we had were outstanding.