View from property

Reviews of Playa del Sol

3 out of 5
Playa del Sol
Calle 20 de Noviembre y, Valentin Ruiz Gonzalez, Los Barriles, BCS

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 151 reviews" "
Rating 8 - Good. 51 out of 151 reviews" "
Rating 6 - Okay. 15 out of 151 reviews" "
Rating 4 - Poor. 2 out of 151 reviews" "
Rating 2 - Terrible. 5 out of 151 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although playa del sol has aged, it's still a magical, quiet, friendly property. I Love this place just the way it is. It is for the traveler that wants to have a peaceful easy feeling.
Stayed 8 nights in Apr 2024
Response from Reservations Office on Apr 20, 2024
Hello Ms. Jodi,We’re humbled by your support and look forward to being your preferred choice for Hotel Playa del Sol in the future.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, Beautiful & quite gateway
Stayed 4 nights in Sep 2023
Response from Reservations Office on Apr 13, 2024
Hello Mr. Enrique,Thank you so much for your positive rating for your recent visit to Hotel Playa del Sol. We look forward to seeing you again in the future!

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect spot to experience Baja without the crowds. Nice rooms. Beautiful pool. Food and drink. The ocean at your feet. Loved it!!
Stayed 3 nights in Mar 2024
Response from Reservations Office on Mar 29, 2024
Hello Kris,Thank you for your 5-star rating. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose to stay with Hotel Playa del Sol.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here is incredible . There was an issue with our room and they went above and beyond to ensure we had a new room and a wonderful stay . Can’t say enough about this team here . Fantastic!
Stayed 6 nights in Mar 2024
Response from Reservations Office on Mar 25, 2024
Hello Ms. Linda,We’re really grateful and appreciate you taking the time to share your rating with us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We look forward to delivering another excellent experience to you next time you visit. Thanks for choosing to stay with us!

6/10 Okay

Judith

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
After our first day the pool was drained and then under repair. We were not advised. Was one of the reasons we picked that hotel. Lounge chairs were also put away. Lights going into resort from town were off at night, was a bit dark if Venturing out. But food was good, staff friendly and resort kept clean.
Stayed 10 nights in Mar 2024
Response from Reservations Office on Mar 18, 2024
Hello Ms. Judith,We apologize for any inconvenience or frustration you may have experienced. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Glenna

Stayed 1 night in Mar 2024
Response from Reservation Office on Apr 8, 2024
Hello Ms. Glenna,We’re happy to see that you had a 5-Star experience at Hotel Playa del Sol. We look forward to seeing you again!

10/10 Excellent

Brook

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with nice amenities
Stayed 1 night in Feb 2024
Response from Reservations Office on Feb 29, 2024
Hello Brook,You made our day with your positive feedback! We are so happy to read that you loved your stay at Hotel Playa del Sol. Thank you for the nice comment, and we hope you'll continue to visit us in the future!Best Regards,

6/10 Okay

Candace

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location to shopping, restaurants and the beautiful beach. Of course, the Sea water was amazing and warm - pool was chillin', like most in Mexico due to not being heated. Very good breakfast lunch place with reasonable prices. Round bar overlooking the beach was also convenient.
Stayed 5 nights in Feb 2024
Response from Reservations Office on Feb 29, 2024
Hello Candace,On behalf of our team, thank you for your review. It's well appreciated here, your insights are valuable to us.I can see how we cam improve and I'll pass on your suggestions to the relevant department.Best Regards,

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great. The food was delicious, but the beds not so much
Stayed 4 nights in Feb 2024
Response from Reservations Office on Feb 29, 2024
Hello Ms. Yvonne,On behalf of our team, thank you for your review. Your insights are valuable to us, and we're sorry that you had a bad experience. I can see how we could improve this, and I'll pass on your suggestions to the relevant department.Thank you,

6/10 Okay

Jenifer, Escalante

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was kind of cute and great location. The beds were not at all comfortable, they were hard and had tissue paper thin sheets on them and no mattress pads. The bathroom had a horrible layout. Defiantly not worth $200 per night.
Stayed 5 nights in Jan 2024
Response from Management on Feb 12, 2024
Dear Jenifer,Thank you for taking the time to share your feedback regarding your recent stay at Hotel Playa Del Sol. We're glad to hear that you appreciated our hotel's charm and convenient location.We apologize for any discomfort you experienced with the beds and linens during your stay. Providing a comfortable and restful night's sleep is a top priority for us, and we regret that we fell short of your expectations in this regard. Your comments about the bedding and bathroom layout have been duly noted, and we will certainly review these aspects to see where improvements can be made.We understand the importance of offering value for money, and we're sorry that you felt the room did not meet your expectations given the rate. We continuously strive to ensure that our pricing reflects the quality and amenities offered, and we appreciate your feedback in this regard.We truly value your input as it helps us identify areas for improvement, and we hope that you will consider giving us another chance to exceed your expectations on a future visit. If you would like to discuss your stay further or if there is anything we can do to make amends, please don't hesitate to contact us directly.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.Warm regards,Eddie DalmauManagerVan Wormer Resorts

10/10 Excellent

Chad, Reno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, bar and beach immediately in front of the hotel, really good spot!
Stayed 2 nights in Feb 2024
Response from Reservations Office on Feb 13, 2024
Hello Chad,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response.

8/10 Good

Victor

Traveled with partner
Liked: Cleanliness, staff & service
The location is excellent for water sports, which is why I chose it. The location is close enough to the center for town where you more dining choices. Incidents of crime seem non existent, or very low at least. The rooms are a little small, but kept in somewhat decent condition, only problems were a couple of light bulbs were burned out & the hot water tap was leaking. The walls or doors are not very soundproof, so when there were people partying at the bar upstairs, or the music was blasting, or the local, early morning pickle ballers were passing thru, it was a little noisy. I wanted to rent a bike for a few days, but costs were the same as the local bike rental shop in town, but the bikes were in much worse condition. Guests at the hotel should be able to get a reduced rate to increase the chance that they will rent there instead of in town. I didn't see any bikes get rented from there the whole time & they weren't offering me any discounts. We did get a discount on Pickleball by staying there, but they made it confusing or difficult to play with the regulars or locals from town... only allowed to play on our own later on in the day when it was hot & windy. Locals seem to come from all over, which adds to the noise & foot traffic thru the resort & many times, filled the parking lot with their vehicles. Room prices are a little high; more than we usually spend on all inclusive, which will affect our decision to go back there in the future.
Stayed 10 nights in Jan 2024
Response from Reservations Office on Feb 13, 2024
Hello Victor, On behalf of our team, thank you for your review.Your insights are valuable to us, and we're sorry that you had a bad experience. We are going to improve this, and pass on your suggestions to the relevant departments. Thank you again, Victor, and we hope you'll give us another chance in the future.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Becky the manager does a great job. Right on beach and close to walk in town
Stayed 6 nights in Jan 2024
Response from Reservations Office on Feb 1, 2024
Hello Lisa,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response. We look forward to having you stay with us again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back
Amazing staff, gorgeous location, safe, great food, clean & cozy. Charging food and drink to the room was super convenient. The only minor negatives to this wonderful place was the beds were not very comfortable and the process for using the hotel pickle ball courts was a bit clunky. We found out when we got there that the courts are "reserved" until 10AM most days unless you get on the "list".
Stayed 8 nights in Dec 2023
Response from Eddie on Dec 18, 2023
Thank you for your feedback. We will be letting the hotel manager know about the bed situation as well as the Pickleball court reservation system. We will hopefully have both issues resolved quickly.Thank you,Eddie DalmauManager

8/10 Good

Stuart Wendell Shore

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My friends and I head to Playa del Sol because they have four pickleball courts on the property. We understand that Tony, who runs the pickleball program in the morning, collects around $6 from anyone that wants to play. This year, the hotel started charging an additional $3 for those that want to play in the afternoon. We will be looking at different lodging, if they continue to charge for courts that are part of the hotel.
Stayed 6 nights in Dec 2023
Response from Reservations Office on Jan 27, 2024
Hello Stuart, On behalf of our team, thank you for your review. It's well appreciated here, and while it's no fun to hear negative feedback, we continue learning.We are going to improve this, and I'll pass on your suggestions to the relevant department.Thank you again, Stuart, and we hope you'll give us another chance in the future.

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 6 nights in Dec 2023
Response from Eddie on Dec 18, 2023
Thank you for your review! We hope to see you again soon.Eddie DalmauManager

2/10 Terrible

Frances

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the place, bug infested, internet was very intermittent, nickel and dimed you for everything, no tv or coffee maker in room, couldn’t enjoy the pool, not heated and very windy. Very expensive for what we got. Terrible place
Stayed 4 nights in Dec 2023
Response from Eddie on Dec 18, 2023
Hi Frances,Thank you for the review. I apologies that your experience did not live up to your expectations. We will definitely stive to do better. We do fumigate on a monthly bases due to being in the desert and on the beach. It is not normal for us to have a huge bug issue in the winter, but it will be addressed.TV and coffee maker are something we do not have in our rooms, but we also don't claim to have them in the room description. The winter time in Los Barriles is the windy season. It is a big draw for windsurfers and kite boarding. You may want to visit in the Spring or Summer when there are no winds.Again thank you for the feedback, as it will help us to address issues to make a better experience for our guests

10/10 Excellent

mark

Stayed 3 nights in Oct 2023
Response from Reservations Office on Nov 23, 2023
We greatly appreciate your feedback.Thank you for leaving us a review!

10/10 Excellent

mark

Stayed 1 night in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot on the water. Nice pool and bar. Kid friendly
Stayed 2 nights in Jul 2023

10/10 Excellent

gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a little dated, but great location on the beach. Staff was very helpful, and overall a very pleasant stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service
Beautiful location. They have 4 Pickleball courts but guests can only play on them after 10 and fora fee.
Stayed 7 nights in Apr 2023

8/10 Good

RIchard

Traveled with partner
Liked: Cleanliness, staff & service
location in the town, and the beach. didn't like the noise of the pickle ball court in the morning
Stayed 7 nights in Mar 2023

6/10 Okay

Kristy

Traveled with group
Liked: Staff & service
Disliked: Amenities
I enjoy the calm, tranquil hotel, the sister hotel was much larger & also nosier. Friendly staff - Thomas and Brenda were wonderful and very helpful.
Stayed 2 nights in Apr 2023

8/10 Good

Jesper, Vancouver

Liked: Amenities, property conditions & facilities
No Windows!
Stayed 1 night in Mar 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were exceptional
Stayed 6 nights in Mar 2023

8/10 Good

Patricia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
THE STAFF IS FANTASTIC, THOMAS AND BRENDA ARE THE BEST! I dont like that they dont have ice buckets and ice readily available or coffee machines in room. The towels are a little tatterred and they could change the curtains out for the price they charge. You cant beat the location though. The restaurant is great, liked the addition of the music upstairs, great fun dancing
Stayed 9 nights in Mar 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. Great location and option for Los Barrilles. Note, the pool is not heated in the winter months, and the wind can be quite strong until mid March. Thomas and Brenda at the office are greT and will arrange for a ride into town for dinner or drinks, or to the ATM at the grocery store which has the lowest fees to obtain pesos or dollars. Restaurant help is great. Good breakfast and lunch, and you can eat at your room or poolside. Very nice bar overlooking the Sea of Cortez. Decent WiFi at the restaurant. This was my 2nd stay here, and I'll definitely be back.
Stayed 12 nights in Feb 2023

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Property was quiet and had wonderful views.
Stayed 4 nights in Mar 2023

8/10 Good

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very nice and helpful! Very welcoming and speaks English. Hotel offers excellent round trip shutter service from airport to hotel. Great central location.
Stayed 10 nights in Feb 2023

10/10 Excellent

jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Feb 2023

6/10 Okay

Terry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Very much a 3 star. Shower did not drain and no water pressure. Staff did fixed it asap. Very dated overall. However staff were very good , food was good and location / view was very good. Would likely not stay here again.
Stayed 2 nights in Feb 2023

10/10 Excellent

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck! Wonderful staff - very accommodating. Great beach bar! Restaurant onsite was good quality and reasonably priced. Would definitely stay again!
Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Nice variety of tables, chairs, activities and people to watch.
Stayed 1 night in Feb 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Feb 2023

10/10 Excellent

Burt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent week spent at Playa del Sol! Staff was very helpful and friendly. Missed having a swimming pool that wasn't heated, but week was unusually cold and wet for Baja. I felt safe walking streets during day and having a golf cart rented was great for extended exploration. I had garden room and it was perfect for 1-2 people. Lots of fun places to eat..at Playa and within walking distances,
Stayed 7 nights in Jan 2023

6/10 Okay

maeve

Traveled with partner
No information given at check-in, just the room card. I then assumed that there would be some basic info in the room like Wi-Fi password or how to set the safe code but there was nothing. No phone in room either so each time we had a question we had to walk to reception area which was frequently closed . Most of the staff were dragging and seemed uninterested and not properly trained for hospitality. We had a Pickleball Centre behind our room literally and the noise was really loud even with the doors & windows closed from 7.45 am - 6pm each day. The shower had no shelf to place shower gel, shampoo etc. Food was great, beach area was fabulous. It is walk to town and pavements are very unsafe. We used the beach instead which was so much easier even at night.

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome relaxed place to stay for enjoying your fav sports. Super friendly and accomodating. Rooms are small, but okay for the three of us. Would stay at again. An improvement would be the refrigerator having a built in small frezzer

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should stay here!
This is a great local hotel with the best beach bar! We booked a garden room through hotels.com and when we arrived they gave us a pool/ocean view room!! It's rustic, nothing fancy, no TVs BUT the location is excellent, it's clean, the bar is great, the view (and sunrise) is incredible and the staff are always friendly!
Stayed 1 night in Dec 2022

10/10 Excellent

Glenn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Lise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff. Brenda at the front desk especially!!!

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a lovely property with amazing staff. Lots of noise from the pickle ball next door, but otherwise it was great!
Stayed 8 nights in Nov 2022

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Staff is friendly, pool and premises are super clean. But I wish they had televisions in the rooms. That would be my only complaint.
Stayed 4 nights in Aug 2022

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff ,very friendly. Very clean and well maintained facility.
Stayed 2 nights in Aug 2022

6/10 Okay

Oscar

Room generally clean, hot water and plumbing issues. Low end amenities.
Stayed 3 nights in Jul 2022

10/10 Excellent

Brian, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, and the location was great. I will definitely be back.
Stayed 3 nights in Jul 2022

6/10 Okay

scott

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful spot by the sea with convenient dining spots and places to relax after fishing for a day.
Stayed 1 night in May 2022