Ratings based on 529 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

summer vacation

Posted Jul 25, 2014
Pros: close to the marina, private beach
Cons: free wi fi could be nice. other resorts do
Location: walking distance to the marina and town. private beach but not able to swim
our overall vacation experience was pleasant. from staff at front reception, valet and restaurant all were very accommodating. didn't upgrade to all inclusive for two reasons : food wasnt that good and price for upgrade was too much.
Comment from Hotel Management
Jul 26, 2014 by Flora C, Hotel Management
Dear Traveler, I want to thank you for taking the time to write your experiences regarding your recent stay. Our guests’ comments give us important feedback on our performance and provide us with great ideas on how to improve our service. Thank you again for you valuable remarks and we hope to welcome you back in a not too distant future. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Playa Grande - Cabo San Lucas

Posted Jul 24, 2014
Great place to stay. Service was great, pools were fantastic and the location to the marina was wonderful. We stayed in the Ridge side and had a view of the marina. The walk to the room from the lobby was about 10 minutes and up/down a few pretty steep hills - if we had brought my 75-year old mother, she wouldn't have been able to do the walk to the lobby more than once per day. We were very close to the kids pool with the slide, but it was a 15 minute walk to the other pools. Note: you can NOT swim in the ocean on the pacific side and you can NOT walk to lovers beach from the hotel - the climb over the rocks is very high and steep. When we checked in, they tried to sell us on the meal plan - $91 per day, per person (all you can eat and drink). We opted not to do this and ate most meals off site. There is no way my 13 and 17 year-old daughters or my wife and I can eat $91 worth of food in a day, even if we drank nothing by cocktails all day long. Also, the prices in the onsite mini mart were very high, but there is a mini mart within walking distance at the bottom of the hill in the marina. We did book a fishing trip through the hotel and they made us box lunches for the trip - had a great time and caught a marlin to boot! Overall, it was a great property and we plan on staying there again.
Comment from Hotel Management
Jul 27, 2014 by Flora C, Hotel Management
Dear Tony, We are completely honored to read that your visit was enjoyable and met your expectations. We truly appreciate all the positive remarks about our resort, it’s very important to know that we were able to meet your expectations. I will be sure to pass on your comments to my staff as they continue to improve our personalized service. We are looking forward to having you as our guests again soon Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco, califorina

Nice hotel , clean

Posted Jul 22, 2014
Only thing was bad you had to watch your bill,they charge things on your bill. They did remove them but you have to check it daily.
Comment from Hotel Management
Jul 27, 2014 by Flora C, Hotel Management
Dear Carol, Thanks so much for posting a review. I really appreciate you taking the time to share your experience with others guests I do want to ensure you that all your comments will be follow up to avoid any lowering of our standards or inconveniences for our guests in the future. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler from reseda

Amazing Oceanview

Posted Jul 22, 2014
Highly recommended for families Restaurants were amazing
Comment from Hotel Management
Jul 27, 2014 by Flora C, Hotel Management
Dear Sarah, Thanks so much for your comments. It sounds like you had a great time and a lot of fun. I love reading the experiences of our guests. We look forward to hearing from you in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Inland Empire

Posted Jul 20, 2014
Pros: The grounds is nice, and the Pool Area, but need more lighting for night walks
Cons: The Bar Area in the Lobby, is not open durning the day, it is over run by the Time share workers, watching TV, and you can sit their in peace.
Location: Walk down to the street where you catch the bus into town, is the Marina, has shops and places to eat. a lot to see, and tour offices their.
Over all it was nice, skip the time share people and do what you want and relax. The pool area is nice to relax in the afternoo, happy hour is 3:00pm to 5:00pm. To hot to be out their at noon. Should have a Taco/burger Cart where you can get your own food instead of waiting for waiters.
Comment from Hotel Management
Jul 27, 2014 by Flora C, Hotel Management
Dear John, Thank you for taking the time to share your experience with others guests. I am glad you enjoyed our services Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. We hope you give us an opportunity to serve you in a future Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Longview, TX

Beautiful resort

Posted Jul 19, 2014
Resort is very very nice, staff from hotel check in to bartenders by the pool are excellent and very helpful and friendly (professionally). It was just my daughter and I and we were very comfortable. The shows and entertainment were very entertaining and fun. Resort is very spread out so a lot of walking envolved, not a problem for us. Would go back!!!! Defentally stay at The Ridge.
Comment from Hotel Management
Jul 27, 2014 by Flora C, Hotel Management
Dear Kim, Thank you for your lovely review. It sounds like you had a wonderful time. Our staff does the best to provide a friendly and professional service all the time. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Greatest place to stay in Cabo

Posted Jul 15, 2014
The resort was just beautiful. Everything a group of friends, families or couples would want in a resort. The rooms were the perfect size, the beds were large and comfy and the kitchens were handy. They offered activities like yoga on the beach, water aerobics and fun Entertainment Dinners. We spent one afternoon in the pool at the swim-up bar and it was excellent. A short walk to the beach was nice. The staff was beyond friendly and very accommodating. They remembered our names and it felt nice as they treated everyone as if they were their personal guest. The resort felt safe as well - they "checked us in and out" at the gate every time we left to go to town. I definitely recommend staying here and will plan to come back soon.
Comment from Hotel Management
Jul 17, 2014 by Flora C, Hotel Management
Dear Angela, My entire team and I are delighted that you enjoyed an amazing stay during your recent visit and really appreciate knowing that you recognize the devotion everyone puts into constantly caring for our guests, so we can provide a friendly, professional service at all times. Thank you for taking your time sharing your comments with us! We look forward to having you back at the resort again in the not too distant future. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from So Cal

We had FUN!

Posted Jul 13, 2014
I have no complaints about the Playa Grande! The rooms were clean, the resort spotless and beautiful and the staff totally attentive! We had NO trouble with any time share people at all...seriously none. We weren't all inclusive, and with a big group we just went to Costco first and got all the food and drinks we needed. Our maid even did our dishes (we left her lots of tips!) which was huge with a big group. The location was perfect as well..just a short walk to everything. If you have any reservations about this resort, don't worry. You will love it.
Comment from Hotel Management
Jul 17, 2014 by Flora C, Hotel Management
Dear Lisa, Thank you for your lovely review. It sounds like you really had a wonderful time. I´m glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Cordially,
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Big resort, very nice with a few hiccups.

Posted Jul 11, 2014
Pros: The views are great.
Cons: There should be shade over some of the pools. They could have better food.
Location: The location is great. Away from the marina it is quiet. Cannery beach is walking distance and lovely.
We were very happy with this hotel overall. I did not realize their beach is not swimmable. The waves are really rough on this side and I was a little disappointed. Also when we first arrived they told us the hotel was "no cash" and then they put a 500 dollar hold on our credit card without telling us. Ugh. When we complained they released the hold and told us that we could after all pay cash. They also have really warm pools and it was very hot there. I was a little bummed the pools were hot too.
Comment from Hotel Management
Jul 17, 2014 by Flora C, Hotel Management
Dear Taylor, Thank you very much for taking your time to share with all of us this review. I am sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. Thank you again for all your kind comments, we are looking forward to your next visit Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

As billed, great resort with even better staff

Posted Jul 11, 2014
Pros: Entertainment staff & events
Location: The mariner, just down the road, is connected to EVERYTHING so walk it lengthwise first and discover if your destination is along it BEFORE using taxi
The resort was as billed. While the beach is actually 'illegal' to swim in on this side, the resorts pools are more than enough to suffice...besides there's no swim up bar in the ocean. The staff was mostly courteous and performed respective duties exceptionally. The entertainment staff was REALLY good and were worth the cost of the two event we attended, even it weren't all you can eat and drink (although it's possible the all you can drink made them exceptional). Rooms were spacious, but it was only truly used for sleeping and such nightly activities. It had a TV and kitchenette as well, tough neither of which we found use for in our week-long stay. Most of the time was spent outdoors by the pool, walking on the beach or mariner (which the resort is situated conveniently close to). The mariner, by the way is connected to EVERYTHING so I suggest walking it lengthwise first and discover if your destination is along it BEFORE using a taxi. It was a truly enjoyable stay and if we were visiting Cabo again we'll stay there.
Comment from Hotel Management
Jul 16, 2014 by Flora C, Hotel Management
Dear Del, Thank you for your accomplishments. I agree with you, our resort has an amazing location, that allow to discover Cabo in all its different faces. We are glad to know you enjoyed our facilities, and our staff provided you an excellent service. Please come back soon to give us an opportunity to pamper you! Cordially,