Ratings based on 467 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Cristina from Utah
Nice resort, comfortable roomPosted Apr 13, 2014
Pros: The bed, the shower, the pools.
We stayed at Playa Grande with our 3 kids (6, 9, 12). The resort was beautiful, our room clean and the king size bed was extremely comfortable. The pools were great. As a guest and not an owner, we could not go to the pool that was part of the ridge but the other 3 pools were great. You cannot swim at the beach that the resort is located but you can play on the sand and enjoy the view. The food was good as well. Overall we had a great experience at the hotel.
for Everyoneby Alan from Laguna Niguel
Great location, near downtown with privacyPosted Apr 12, 2014
Cons: Less timeshare discussions..
Location: Everything you need is on site or within walking distance.
Perfect location and perfect for family's, couples and singles...
for Everyoneby j from vancouver, washington
Comfortable home away from homePosted Apr 9, 2014
Our first trip to Mexico was a sun filled relaxing reset. The resort was every bit as lovely as the pictures. The staff was all overly helpful and extremely friendly. The pool area was large and left plenty of activities for the kids (8&10) to do. Short walk to Marina and downtown. Once out of the resort we were hit up left and right for some kind of purchase: tours, music, rides, trinkets etc. we learned the polite "no" quickly. Some other reviewers mentioned the time share. Don't waste your precious vacation time doing this unless you are truly interested in buying. We were promised two activities and a food credit. After wasting 3.5 hours at the other resort we were told neither tour had reservations available for the next 3 days, therefore we were unable to utilize this "gift". Overall a really great trip and highly recommend the resort.
Jan 11, 2014 by
Dear j, Thanks so much for your comments. It sounds like you had a great time and a lot of fun. I love reading the experiences of our guests. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely
for Everyoneby Steve
Better this time aroundPosted Apr 8, 2014
Pros: Location is the best; only 15 minute walk to downtown restaurants and bars.
Cons: Some of the housekeeping staff don't understand basic English so a simple request to make sofa bed every night wasn't done.
Location: The hotel is perched on the pacific side of the peninsula but a close walk to all of the downtown attractions which means you don't even need taxi.
We had a very pleasant short stay at the Hotel (4/3 thru 4/7). This time around we ate outside the hotel which worked well for us since there are so many upscale options a short 15 minute walk. Did have a 2 for 1 bloody mary and couldn't detect a drop of Vodka. The biggest improvement over past trip was we avoided the timeshare push by the hotel staff. Our room was very nice and comfortable with an excellent view. We were in building M on level 4 which means we were above palm trees and had a great view of pool and ocean.
Jan 11, 2014 by
Dear Steve, Thank you for taking the time to share your experience with others guests. You thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. I hope to have the opportunity to host you again in a near future to provide you with the excellent experience and service that you deserve. Sincerely
for Familiesby A verified traveler
The perfect hotel for a fun family vacation.Posted Apr 7, 2014
Pros: The hotel was clean and provided a very safe atmosphere for the entire family.
Cons: The excellent cleaning crew did not show up to our room until 2:00 or 3:00 pm each day. Understandable since they new to do the check out rooms.
Location: Hotel is a medium walk from downtown, short walk to Marina and backs up to the beach.
The location of the hotel is very good. Medium walking distance to downtown area. Short walking distance to the Marina. Located on the beach. The grounds are beautiful. There is a good pool, excellent beach and 9 hole putting course for the family. The staff was excellent. Very professional, helpful and friendly. The best part for me was the rooms. Large rooms that were extremely clean. As close to sound proof as you can get. The guest in the room next to us had three kids and I never heard them or the tv from inside the room. The room has a full kitchen with dishes. We caught fish one day and cooked it in our kitchen. It was the best meal of the trip. Room service was fast and great selection of food.
Jan 11, 2014 by
Dear Traveler, Thank you for your kind words, I agree that our property offers a Great location and our staff does the best to provide a friendly and professional service all the time We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely
for Everyoneby MoragaMike from Nor Cal
Spring Break in CaboPosted Apr 2, 2014
Pros: Everything…the food/drink, pool facilities, beach, views...and not too close to Medano Beach where most of the spring break college students hang out.
Cons: Didn't need the timeshare sales pitch.
Location: Great location and an easy walk to the marina and downtown.
Very satisfied…the resort had everything we needed.
Jan 4, 2014 by
Dear MorganMike, Thank you for taking the time to share your experience with us. It sounds like you and your friends had a wonderful time. We look forward to hosting you again. Sincerely
for Everyoneby allie from chicago,illinois
Great Resort!Posted Mar 31, 2014
Our family of 5 had a great spring break at Playa Grande! We stayed in a one bedroom suite, which worked for our family. The staff and food was good, we went the the beach party and Latino dancing show! The pools were very nice, but you had to go early to get your seats. The location was very good, close to the marina and town! The wifi was a bit spotty for the price we paid, though.
Jan 2, 2014 by
Dear Allie, Thank you very much for sharing your experience, comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. For us is really important your feedback and is heart warming to realize that our dedication is in the right path. Thank you again for all your kind comments, we all are looking forward to welcoming you back very soon. Sincerely,
Jan 2, 2014 by
Dear Allie, Thank you for taking the time to share your experience with others guests. You thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. I look forward to welcoming you back as our guest soon. Sincerely,
for Everyoneby L from minneapolis, mn
Perfect location!Posted Mar 26, 2014
This is a fabulous place to stay! Great hotel. Great location. Perfect.
Jan 1, 2014 by
Dear L, Thank you for your kind words, I agree that our property offers a Great location. We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely
for Everyoneby Melissa from St. Louis
Nice hotel and walking distance to many placesPosted Mar 23, 2014
Pros: We enjoyed hanging out by the pools. The room was very clean and great view of the pools and ocean. We enjoyed happy hour from 2-4 everyday.
Cons: The gym charges a high price to use and too many people trying to sell you time shares.
Location: We enjoyed breakfast at The Office on the beach and Mama's. Go to Maro's, La Dolce, & Salavatore's for dinner. Baja Brewing for a great view.
We had a great time in Cabo. The hotel was walking distance from the Marina, beach, and restaurants/bars. The pools were very nice. Many people place towels early on the lounge chairs but never show up for hours.
Jan 26, 2014 by
Dear Melissa, Thank you for your kind words, I agree that our property offers a Great location. We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely
for Everyoneby Don from Los Angeles
A wonderful vacationPosted Mar 17, 2014
The minute we arrived everything was taken care of. We had a suit and they were going to upgrade us (Expedia VIP) but we declined because we were given room number 2155 right on the water with a very large wrap around balcony. Everyday we saw the Whales migrating, they were jumping out of the water and playing. The hotel is very clean and the staff was very nice.
Jan 20, 2014 by
Dear Don, My entire team and I are delighted that you enjoyed an amazing stay during your recent visit and really appreciate knowing that you recognize the devotion everyone puts into constantly caring for our guests, so we can provide a friendly, professional service at all times. Thank you for taking your time sharing your comments with us! We look forward to having you back at the resort again in the not too distant future. Sincerely