6 outdoor pools, pool umbrellas, sun loungers

Reviews of Riu Palace Cabo San Lucas - All Inclusive

4 out of 5
Riu Palace Cabo San Lucas - All Inclusive
Camino Viejo a San Jose del Cabo Km 4.5, Cabo San Lucas, BCS

Reviews

8.6

Excellent

Rating 10 - Excellent. 2225 out of 3849 reviews" "
Rating 8 - Good. 915 out of 3849 reviews" "
Rating 6 - Okay. 395 out of 3849 reviews" "
Rating 4 - Poor. 159 out of 3849 reviews" "
Rating 2 - Terrible. 155 out of 3849 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay - the room, facilities, amenities were all really good. It is oceanfront, but not "beachfront" because you can't swim in front of the resort. The food was pretty good, but it might not meet a foodie's expectation - my kids loved the buffet. The pools were good. It was spring break, and this resort was pretty quiet - the one next door was raucous and we were close to it. It was managed well - things quieted down around 9PM and they moved the party indoors. All in all, a good resort stay.
Stayed 6 nights in Mar 2024

10/10 Excellent

Brianda D

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was outstanding on this property. The entire property was always spotless. Rooms where very spacious and there was always something to do. Highly recommend this property for your next stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a girl’s trips! We had a wonderful time. Everyone was very helpful and the hotel is VERY clean and the rooms.. definitely recommend and I will be going back. Plus the other guest were also very friendly, met a lot of different people from around the world..
Stayed 4 nights in Mar 2024

10/10 Excellent

Dawn P

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was more than friendly and the resort was very clean at all times
Stayed 5 nights in Jan 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Dawn P,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

6/10 Okay

tina marie

Traveled with partner
Liked: Amenities, property conditions & facilities
Overall it was good place to stay.. transportation was confusing and pool towels
Stayed 8 nights in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanse of the area.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Sharon,Thank you very much for your excellent review.It was a pleasure to have you stay with us and we are delighted to hear how much you enjoyed your stay with us.We look forward to welcoming you back to any of our facilities many more times.Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Mark

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!! Food was great!!
Stayed 7 nights in Jan 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Mark,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Gregory J.

Traveled with partner
Beautiful Property. Wonderfull staff, pools, bars and restraunts/food service. Great mix of guests.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Gregory J.,We appreciate your kind words about our hotel and the time you have taken to write them.It is of great value to us that you have enjoyed each and every one of the services provided in our accommodation to the fullest.We only wish, from the bottom of our hearts, to welcome you back at any time.Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

2/10 Terrible

Loay

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended at all for family
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Loay,Thank you for evaluating your stay with us. We are disappointed to learn that we did not live up to the standards you expected from us, as we are committed to provide excellent services to all our guests. We hope that you will give us another chance to serve you again in the near future.Best wishes, Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Daniel Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu Palace is fabulous!! Highly recommend everyone to go...the food, the staff is extremely friendly and helpful, the pools and the besch is incredible. Ive gone last year, just got back and planning my next trip. Im sure there are other resorts in Cabo, but this one is the best.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Daniel Brian,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

8/10 Good

Victor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and safe. Some areas were dirty.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Victor,Thank you for taking the time to give us your valued feedback following your stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay here, the staff and food was excellent. Rooms were spacious, stocked and clean. The only complaint we have was the whole don’t loose your key or you’ll be charged.. my husband had his come out of his pocket at the pool and we couldn’t locate it.. and the steak house wait, staff and food was not good at all. Don’t waste your time there! The other restaurants were great though!
Stayed 4 nights in Mar 2024

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and amazing accommodations!!
Stayed 5 nights in Mar 2024
Response from Hotel Riu Palace Cabo San Lucas Online Reputation on Mar 26, 2024
Dear Lauren,Thank you very much for being our guest.The best compliment is learning you had a pleasant stay.Your wonderefull feedback will be passed on to our lovely team.We really look forward to welcoming you again soon!Kindest Regards, Lauren,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Ramy

Liked: Cleanliness, staff & service, property conditions & facilities
Only one things it was that at night it was so loud you can hear everyone maybe that one things they can work on to improve and thank you but overall the reset is very nice and good .
Stayed 5 nights in Mar 2024

10/10 Excellent

Devin

Traveled with group
Liked: Cleanliness, staff & service
Could use some updating in a few areas, (TV was very old, silicon around shower glass was bad so it leaked under and onto bathroom floor causing a slip hazard.) but overall was an amazing experience.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 22, 2024
Dear Devin,It has been a real pleasure for us to receive your complimentary comments and to see that you greatly appreciated different aspects of the hotel that have contributed to making your experience extremely satisfactory. Do not have any doubts, as we follow up on your observations and will discuss them with thecorresponding departments.We look forward to your return and the opportunity to provide you with a new and memorable experience at our facilities.We are waiting for you with open arms.Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

8/10 Good

Karina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love the resort itself. Very beautiful, clean, and with amazing view. My only complaint is the rooms. They are a little outdated and the plugs in our room were not working properly. If you want a quiet week don’t go during spring break. It does get a little crazy .
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Karina,We are very pleased to have had the opportunity to read your review and to know that you have positively highlighted several aspects of the hotel that have enriched your experience. We look forward to your next visit, in the hope of once again providing you with a truly memorable experience at our facilities. Please be assured that we note your comments and will address them with the relevant departments.We look forward to welcoming you.Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

8/10 Good

Joni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and the people were very attentive and kind. Food was good and drinks were too.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Joni,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Shohreh, Van Nuys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time going to this RIU hotel, I was pleased with the services we received. We arrived at 11 a.m. even though the check in was not till 3 p.m. but the front desk people let us in our room and we started enjoying our vacation. The other RIU hotels are close by and we were able to use their nightly entertainments as well. Staff were friendly and everything was clean
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Shohreh,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment. We look forward to your visit.Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and property was beautiful. Room service was horrible and rude.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Kerry,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.Please be assured that your comments are noted and will be addressed with the relevant departments.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

8/10 Good

Mark Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The rooms were very nice although they need to soundproof the doors better. There is no noise between rooms but the hallways are very loud. Overall very nice.
Stayed 7 nights in Mar 2024

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the better AIs we’ve stayed at. Traveling with someone with mobility concerns is always tough. Staff was kind, accommodating and considerate. Steep ramps to get to/from the lobby to pool area but it was doable! Lots of space for lounge chairs by the pool even during spring break. Would recommend going.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear Dennis,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with lots of amenities; clean and safe
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear James,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that overall, you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Kallie Therese, Saint Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Cam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim up bar pools are small but everything else about the resort was excellent , no reservations needed for evening dinning works great
Stayed 9 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear Cam,We feel truly valued with their scores, since we do daily teamwork that requires a significant effort of dedication and professionalism.That is why we sincerely thank you for the time you have given us and we hope that you will visit us again soon and offer you a wonderful experience with us.Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Caden Andrew

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort for the price. Extremely clean, and the staff is very courteous & respectful. From the rooms to the hallways, there was staff always cleaning. Not a single bad thing to say after our 6 day stay in March 2024. Excellent food at both the buffet & restaurants, and outstanding drinks and bar service! We were a small group in our early-20’s, we would certainly return again.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear Caden Andrew,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Kaitlynn M

Stayed 5 nights in Mar 2024

10/10 Excellent

Cooper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Justin

Stayed 4 nights in Mar 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved our stay! Lots to do on the property, the food was very good and the entertainment was great! We will definitely be back with our kids next time!
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear Charles,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Paul Vincent

Traveled with group, Traveled with partner, Traveled with family
Staff was amazing from check in to check out. Kevin at the buffet was exceptional!! And Emerson with the drink cart by the pool kept us well hydrated 😘. Buffet was huge so if you can’t find anything to eat there you must not be hungry and we tried all the a la carte except the Japanese and they were also very good. Room was clean and well stocked.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear Paul Vincent,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a great experience.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Palace Cabo San LucasOnline Reputation Manager

8/10 Good

Jeffery

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Employees are very friendly and helpful. Hotel is clean at all times. Food - buffet has lots of variety. Restaurants - very good, at least the ones we ate at. No issues with safety.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear Lisa,Thank you for your review and for spending time with us.We're happy to hear that we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Cabo San LucasOnline Reputation Manager

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, food and activities were excellent! However during spring break, there were too many kids that were loud and obnoxious at all hours. Makes it hard for families with kids to sleep.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear Crystal,Thank you very much for choosing us and for sharing your review about your last stay.We appreciate your comments regarding your stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

8/10 Good

Svetlana, Auburn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is nice and well kept, it’s older but they do maintain it. The rooms are outdated but we knew that before going. The bathroom had a shelf under the sink used for towels and storage that was busted so we had to keep our toiletries on the floor. The food at specialty restaurants was good, and buffet was good too. The beach wasn’t swimmable, but just a 3 min walk you could swim. But the beach was clean. Water was cold but on hot days felt good! Their entertainment staff was so nice and tried their best to keep everyone entertained day and night. They have child care 4 hours a day (2 hours in the morning and 2 hours at night) and my 5 year old loved it! The airport is 45 min away. And downtown Cabo was 12-15 min taxi ride. I loved the coffee shop they had, we had coffee every morning there. They also have 2 gyms, which was nice! Overall great hotel!
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear Svetlana,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

2/10 Terrible

Philip

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall the property was great and beautiful, but I would not say so about the service and the staff. The staff are very rude and unprofessional they did not really explain anything during our check in. During our checkout did they only let us know of a balance on our account for a service in which we didn’t even order. When we asked the manager Maria, she couldn’t even give us an itemized receipt and ordered us to pay this large balance of $300. Overall be careful as the staff are not on your side.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear Philip,Thank you for sharing your feedback with us!We regret that some of the aspects of the hotel did not meet your expectations.We place great importance on providing guests with a great experience and this certainly is not the impression we'd like to leave our guests.We appreciate your feedback as this is a great resource for us to constantly improve our guest’s experience. We will of course share your impressions with corresponding team as we hope you allow us another opportunity to regain your trust and share a more positive experience with you next time.Greetings,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

4/10 Poor

Joan

Traveled with group
Liked: Cleanliness
The food was poor. Only one restaurant served good food. In the buffet most of the food was exposured with no sneeze guards. The fish and lobster was over cooked. The beef cuts were poor. I found hair in my food more than once. The noise from the Santa Fe hotel was outrageous. It was such a party resort with extremely drunk and loud people. It was disappointing to have a party hotel just outside my patio. The pool and the rooms were nice as were the grounds. The servers were very good and attentive. I wouldn’t recommend this hotel
Stayed 9 nights in Feb 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear Joan,Thank you very much for staying at Riu and for sharing your feedback with us.As at Riu we are aware of the importance of a great gastronomic experience, we regret that the food did not meet your expectations. We also would like to apologize that you felt disturbed by some of our other guests and the noise at our hotel. We can assure you that we do everything in our hands to ensure everyone at the hotel has a great vacation.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

2/10 Terrible

Yuliya

Traveled with family
Liked: Cleanliness
Never ever again will we stay at Riu!! This was our 20th time in Mexico, 8th in Cabo, fifth in March but first time ever at Riu - what a freezing mistake! Why did I do this to my fam and me! Like: buffet staff and breakfast buffet Everything else was awful: small crappy rooms (mind you - we had a suite facing the ocean apparently) where everything falls off - like door handles, shower faucet, outlets, light bulbs, malfunctioning safe that never got fixed no matter what and worse of all - noisy disruptive unruly guests at all times of the day and crazy loud all night long that hotel staff has no desire to discipline e and doesn’t give a crap about other guests who paid a load of money to stay in this place to relax and enjoy themselves!!! Paper thin walls and no sound proof whatsoever so you hear the wild people running yelling screaming using profanity playing loud music, running around naked, screaming growing bottles and cups at each other, you name it - I thought I was at the zoo at best or at a one star motel - these crazies were everywhere all night long - in the hallways, outside, in their rooms, at their balconies, at the beach and at the pool disruptive and obnoxious - and again hotel staff won’t do anything about it. I complained multiple times and I was told I am staying in the quietest area and should be grateful and that I should just keep calling security all night long. After three days in this hell and zero sleep, we checked out 2 days earlier.
Response from Online Reputation Manager on Mar 18, 2024
Dear Yuliya,Thank you for choosing us and for sharing your review.It is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. You may rest assured all your comments had been cascaded to the responsible department for a proper follow up with the purpose of improving the hotel and service we give our guests.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

2/10 Terrible

ROBERTO

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is my 4th time visiting this resort since 2008. I have enjoyed the pools, service and food. The rooms need to be updated (they look the same since 2008). Also, I had a rather negative experience with the gym/spa team. Often, they did not have the steam room on (even though I had scheduled appointments). Furthermore, team admitted that the steam room was not busy, yet they did not make it available when I tried to use it unless I had an appointment.
Stayed 5 nights in Mar 2024
Response from Hotel Riu Palace Cabo San Lucas Online Reputation on Mar 14, 2024
Dear Roberto,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was nice. We had swim-up rooms which faced the other resort. The spring breakers were very loud! Wish I wouldn’t have gotten put over there
Stayed 7 nights in Mar 2024
Response from Hotel Riu Palace Cabo San Lucas Online Reputation on Mar 14, 2024
Dear Patricia,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that you found aspects to be below both your expectations and our standards. We would like to apologize for the undesired behaviour of some guests.It is absolutely saddening for us to witness that, after all the new measures and laws that are being applied in order to stop these unwanted behaviours, different gorgeous destinations around the world are being abused and disrespected, by visitors that would never dare to behave in such manner in their country of origin.Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

8/10 Good

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Carlos Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and the staff is super friendly
Stayed 4 nights in Mar 2024
Response from Hotel Riu Palace Cabo San Lucas Online Reputation on Mar 13, 2024
Dear Carlos Antonio,We are so pleased to read that your experience was positive.We really thank you for your fabulous ratings, it is very much appreciated.Your compliments will be shared, Carlos, thank you!Best wishes!Hotel Riu Palace Cabo San LucasOnline Reputation Manager

4/10 Poor

Doug Hugh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service was Great. The Food was Good in the Buffet The Fusion and Japanese La cart Restaurants where Terrible. The Steak Restaurant was good.
Stayed 9 nights in Mar 2024
Response from Hotel Riu Palace Cabo San Lucas Online Reputation on Mar 13, 2024
Dear Doug Hugh,Thank you very much for staying with us.Our guests’ ratings are very useful when applying changes and improvements.Your review will be revised further, as we hope that you visit us again.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Vitali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and it had everything as advertised. Loved the experience.
Stayed 4 nights in Mar 2024
Response from Hotel Riu Palace Cabo San Lucas Online Reputation on Mar 13, 2024
Dear Vitali,It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Thank you very much for your fantastic review.Wishing you visit us again very soon!Kindest Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

10/10 Excellent

Debra Kay, Winona

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from an 12 day stay at RIU Palace. We had a wonderful time. The staff is exceptional, always willing to do they can to make your experience wonderful. We enjoyed the food including the buffet dining as well as 5 restaurant options. Oh and Pepe’s for lunch near the pool was great. The evening entertainment was fun. The MJ and Diva shows were our favorites. We loved the Veranda bar with an amazing view and daily music. The staff responsible for keeping the resort clean and beautiful, are incredible! Don’t forget to tip them! There is an activity pool as well as a more quiet pool. It was good to have options. Our room was comfortable with everything we needed. We were there during spring break. We had no issues. However, we were glad we stayed at the Palace, not the Santa Fe. We will definitely return. Thank you for a great experience!
Stayed 11 nights in Feb 2024
Response from Hotel Riu Palace Cabo San Lucas Online Reputation on Mar 13, 2024
Dear Debra Kay,It is wonderful to know you enjoyed your stay.We strive for excellence, so we are pleased to read you liked the hotel.Your praise lets us know we are succeeding!Warmest Greetings, Debra!Hotel Riu Palace Cabo San LucasOnline Reputation Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 14 nights in Feb 2024

10/10 Excellent

Hector A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time with my now fiancé. Loved the property, and the staff was very friendly. Only thing I wasn't too happy about was all the drunk young kids everywhere you turned, and the obnoxiously loud music from the parties. I'm sure spring break had something to do with it, but they could of done a better job at keeping all those wild drunk kids secluded from the rest of the people vacationing and looking for a nice, quiet time.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 13, 2024
Dear Hector A,We appreciate your comments, and we also appreciate that you have chosen us to spend time in our company.It is of great importance to us that our guests give us their point of view and, in this way, we can continue improving every day.We would be very happy if, in the near future, you would visit us again.Thank you very much for your evaluation.Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

6/10 Okay

munishkumar gordhandas

Traveled with group, Traveled with partner, Traveled with family
Disliked: Staff & service
This property is OLD, our room doors don’t lock properly. The AC made so much noise. The sinks were clogged. The Buffet is good but the Restaurant food was terrible. One night we took one of the pagers for dinner and waited for an hour and 30 min before and when the pager didn’t go off we went to the restaurant to see it empty and when I asked the staff why they didn’t page us he said he “ was going to page me”. My experience with Riu before Covid was wonderful, but post Covid this is my 3rd resort at 3 islands and all three were not so pleasant. Not going to stay at the resort again
Stayed 4 nights in Mar 2024
Response from Hotel Riu Palace Cabo San Lucas Online Reputation on Mar 12, 2024
Dear munishkumar gordhandas,We truly appreciate the time you took to write this review. As we pride ourselves on providing great service, we are sorry to read that your stay was not fully satisfactory and that your experience was not what you expected. Please accept our apologies for any concerns about the service you received.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager