Ratings based on 2,435 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from los angeles
nice hotelPosted Oct 18, 2014
Pros: clean and nice
we had very nice staying 4 dayes the food was excelent all the resturane was injoyable
for Everyoneby A verified traveler from Encinitas CA
Great service even thru a hurricanePosted Oct 6, 2014
Pros: clean, good food, great service
Cons: Beds could be a little more comfortable
My husband and I have stayed at RIU palace in Playa del Carmen several times; always with great service. We went to Cabo for a 3 day weekend but ended up staying an extra 4 days due to being stranded by Hurricane Odile. Prior to the hurricane service was great as usual. Hotel is always clean, staff is friendly and polite and food is always good. We checked out and went to the airport but all flights were cancelled. Thanks to Melissa from Gray Line transportation, we were able to get back to the RIU safely before the hurricane came in. After the hurricane we were without water and power for the remainder of the stay. The hotel still provided us with food, yes we had to wait in line for it but it was a natural disaster and a state of emergency. If they didn't provide for us the alternative would have been to head out to the looting and fend for ourselves, so a wait was OK with us. They also provided us with water and kept us safe until they hired chartered buses to get us to the airport. The staff stayed at the resort thru the storm and made sure we were provided for. After the storm, even though the staff lost a lot personally, they returned to work and always remained friendly and pleasant. We just want to say THANK YOU RIU!
by A verified traveler
Hurricane OdilePosted Sep 22, 2014
Pros: Location was great
Cons: Clean is a must after the hurricane. Little structural damage
Location: We couldn't leave the property due to the looting anywhere outside the hotel property.
Due to the hurricane, we had a bad experience. No running water or electricity as well as rationed food and drinking water made us have a very poor experience.
for Everyoneby A verified traveler from California
Nice Hotel, Gorgeous Ocean!Posted Sep 15, 2014
Pros: The pool is huge and the rooms are fully stocked with booze :)
Cons: No water pipe issues would have been nice so we could have showered before our departure!! Or at least a late check out would have been appreciated!!
Location: Beach, Bars, Food, Pools, Fishing, Snorkeling, Surfing, Massage, Dancing, Chillin.......
We had a blast! How could you not? The hotel was a little bit further from the downtown scene than we thought but we could still walk there in about 10 min on the beach! Would stay again!!
for Everyoneby A verified traveler from Perth, Western Australia
Amazing Hotel right on the beach!Posted Sep 15, 2014
for Everyoneby A verified traveler from Los Angeles
Excellent resort, food below average.Posted Sep 13, 2014
This resort is amazing. Right on the beach with gorgeous views of the ocean and "The Arch". The staff is constantly at work keeping the entire resort spotless. Very friendly and attentive. Service is excellent. Only downfall is the food, although I've come to expect this at all inclusive resorts. There are tons of variety but the quality is not very good. It lacks flavor and overall satisfaction. By the last day we wanted to puke thinking about one more buffet trip. Also, don't buy in on the "restaurants". They're simply buffet food presented in a fancy way. Another complaint is the noise in the mornings. Their website specifically states they can't guarantee noise free rooms, and they're not lying! If you drank too much the night before and want to sleep it, forget about it. You will be awoken to the sounds of loud door slams and cleaning crew in the hallways.
for Everyoneby A verified traveler from Oregon
Amazing View! Wonderful staff!Posted Sep 12, 2014
Pros: location, staff, and pool
Cons: The rooms smelled musty and were damp (furniture and beds). This could be contributed to the hurricane that was there a few days before we arrived.
Location: Location was great. Take a taxi to downtown Cabo and marina for some local shopping. Riu has staff on site who can book many excursions as well.
The view was Amazing! The staff were very polite, welcoming, and friendly. Anytime you were ready to sit down someone was there to pull your chair out for you. Always coming by to see if they could get you something.
for Everyoneby A verified traveler from Oklahoma
Great getawayPosted Sep 11, 2014
Loved the Riu Palace! Room was always clean and neat, plenty of towels. Would recommend it highly.
for Everyoneby A verified traveler
Nice facility. Beautiful grounds.Posted Sep 10, 2014
Too American for my travel preference. Great place for couples. Zero culture
for Everyoneby A verified traveler from LA ,CA
Very nice hotel and best servicePosted Sep 10, 2014
I had a wonderful time .Very nice hotel and staff .Great service ,exelant food.With one word everything was perfect .