Dear Elvia,We appreciate you took the time to leave your impressions regarding your recent stay with us. Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We are sorry that you left our resort thinking otherwise.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Scott Allan,Knowing that you liked your stay, makes us very happy.Thank you very much for choosing us and sharing your excellent evaluation.It is an honour to be recognized as a good hotel. And we wish you a beautiful day!Kindest Greetings, Scott,Hotel Riu Santa FeOnline Reputation Manager

Dear Jessica,Thank you for sharing your feedback with us!We regret that some of the aspects of the hotel did not meet your expectations.We place great importance on providing guests with a great experience and this certainly is not the impression we'd like to leave our guests.We will of course share your impressions with corresponding team as we hope you allow us another opportunity to regain your trust and share a more positive experience with you next time.Greetings,Hotel Riu Santa FeOnline Reputation Manager

Dear Mark,We truly regret to learn about your discomfort. We take note of your observation and we will continue working to make every stay memorable.We hope to host you again.Loving Greetings,Hotel Riu Santa FeOnline Reputation Manager

Dear Cristal,We cannot thank you enough for your outstanding feedback.We feel privileged, since from all the hotels you chose us and you had a fantastic stay.Thank you very much!Hoping you visit us again, Cristal.Loving wishes!Hotel Riu Santa FeOnline Reputation Manager

Dear Allison,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Melissa, Thank you for letting us know about your experience at the Hotel Riu Santa Fe. We are very disappointed to read that your culinary experience was unsatisfactory. Gastronomy is a key part of the guest experience here at the hotel, and our talented team of chefs always strive to offer a wide variety of local and international delights in order to please all palates. Your feedback is essential for our success and will be relayed with our Chef team.We truly hope for another opportunity to provide you with a better experience in the future.Sincerely,Hotel Riu Santa FeOnline Reputation Manager

Dear Veronica,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We are dismayed to read your reference about the staff, as we are regularly complimented on the excellent customer service received by those who choose to stay with us.Please be assured that we will follow up on your comments and address them with the relevant departments.We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Santa FeOnline Reputation Manager

Dear Dolores Denis,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Loving wishes, Dolores,Hotel Riu Santa FeOnline Reputation Manager

Dear NatalieWe strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Loving wishes, Natalie!Hotel Riu Santa FeOnline Reputation Manager

Dear Christina,Thank you very much for your fantastic review.We are delighted to read your kind remarks.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome your husband and you again very soon.Kindest wishes, Christina,Hotel Riu Santa FeOnline Reputation Manager

Dear Bryan,Thank you very much for your fabulous review.The best reward is learning to learn you liked it.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon!Kindest Greetigns, Bryan!Hotel Riu Santa FeOnline Reputation Manager

Dear AVIEL,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Santa FeOnline Reputation Manager

Dear Maybeth, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.While we are extremely sorry to learn that you were not satisfied with the location of your room, it is remarkable that the dissatisfaction you are describing did not come to our attention up to now. We hope you can understand that in hotels of our size there are guests with different preferences. To satisfy the needs of all our guests, we offer our guests in a few days of the week a few hours of entertainment after dinner but never late hours in order to guarantee peace of mind during the night.We always encourage our guests to reach out to us directly if there is anything we can do to make your stay a more pleasurable one.It is our hope that you give us another opportunity to serve you in the near future.With our best wishes we remain, Hotel Riu Santa FeOnline Reputation Manager

Dear Catherine Sue,Thank you for your great review and for spending time with us.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Santa FeOnline Reputation Manager

Dear Wende,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Santa FeOnline Reputation Manager

Dear Adriana, Thank you so much for your nice words and for the fantastic rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Santa FeOnline Reputation Manager

Dear Cori Ann,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your experience at our hotel.We will inform the different departments.As we hope you are not deterred from choosing to stay with us again in the future.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear rosemary,We enjoyed reading your generous review.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Santa FeOnline Reputation Manager

Dear Carlos, Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Santa FeOnline Reputation Manager

Dear ADARA,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Marisol,We thank you very much for leaving your comments after your stay at our hotel and for your brilliant ratings.It was very nice to welcome you and we would love to do it again.Wishing you a fantastic day.Caring Greetings,Hotel Riu Santa FeOnline Reputation Manager

Dear Nancy,We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are very sorry to learn that you were not fully satisfied with your stay.In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.Your review will be forwarded to the different departments in charge.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Brianna,Thank you very much for your feedback and positive evaluation.We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Santa FeOnline Reputation Manager

Dear Stacy,We cannot thank you enough for your loyalty.We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Stacy!Loving wishes,Hotel Riu Santa FeOnline Reputation Manager

Dear Marco,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Santa FeOnline Reputation Manager

Dear Cecilia,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we take note of your observations and we will continue working to improve our services.Thank you for choosing us!We really look forward to welcoming you again soon.Kindest wishes,Hotel Riu Santa FeOnline Reputation Manager

Dear Kala,Thank you for providing your honest feedback.We are sorry you were not entirely satisfied with the restaurants food choices as we give great importance to meet all guests expectations.You may rest assured that we will share all your impressions with our team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Santa FeOnline Reputation Manager

Dear Yvonne,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read that despite our efforts we could not fulfil your expectations in some areas. The management will be informed in order to apply the right measures.Your review will be shared with the management for further acknowledgement.Hoping to host you again.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Jordan Lee,Thank you very much for your sharing your fantastic review.We are very happy to learn that you enjoyed your holiday, nonetheless, we apologize for any discomfort, your comment will be forwarded to the managment.We really look forward to welcoming you again!Kindest Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Shania, Thank you for your review. We take complaints very seriously at our property. After looking into the case, we are very surprised about what you write, but also very disappointed about how you describe this was handled by our staff. All food ingredients are properly labeled and we follow a strict food safety protocol. Furthermore, you know that we have a medical service, as this has been offered to you several times by our colleagues. Your comment is so confusing for us that we kindly invite you to reach out to our After Travel Complaints Department via Expedia so that we understand why you are writing such a review.We hope to see you again next time you are in the area.Kind regardsHotel Riu Santa FeOnline Reputation Manager