Dear AVIEL,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Santa FeOnline Reputation Manager

Dear Maybeth, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.While we are extremely sorry to learn that you were not satisfied with the location of your room, it is remarkable that the dissatisfaction you are describing did not come to our attention up to now. We hope you can understand that in hotels of our size there are guests with different preferences. To satisfy the needs of all our guests, we offer our guests in a few days of the week a few hours of entertainment after dinner but never late hours in order to guarantee peace of mind during the night.We always encourage our guests to reach out to us directly if there is anything we can do to make your stay a more pleasurable one.It is our hope that you give us another opportunity to serve you in the near future.With our best wishes we remain, Hotel Riu Santa FeOnline Reputation Manager

Dear Catherine Sue,Thank you for your great review and for spending time with us.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Santa FeOnline Reputation Manager

Dear Wende,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Santa FeOnline Reputation Manager

Dear Adriana, Thank you so much for your nice words and for the fantastic rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Santa FeOnline Reputation Manager

Dear Cori Ann,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your experience at our hotel.We will inform the different departments.As we hope you are not deterred from choosing to stay with us again in the future.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear rosemary,We enjoyed reading your generous review.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Santa FeOnline Reputation Manager

Dear Carlos, Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Santa FeOnline Reputation Manager

Dear ADARA,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Nancy,We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are very sorry to learn that you were not fully satisfied with your stay.In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.Your review will be forwarded to the different departments in charge.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Brianna,Thank you very much for your feedback and positive evaluation.We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Santa FeOnline Reputation Manager

Dear Marco,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Santa FeOnline Reputation Manager

Dear Cecilia,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we take note of your observations and we will continue working to improve our services.Thank you for choosing us!We really look forward to welcoming you again soon.Kindest wishes,Hotel Riu Santa FeOnline Reputation Manager

Dear Kala,Thank you for providing your honest feedback.We are sorry you were not entirely satisfied with the restaurants food choices as we give great importance to meet all guests expectations.You may rest assured that we will share all your impressions with our team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Santa FeOnline Reputation Manager

Dear Yvonne,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read that despite our efforts we could not fulfil your expectations in some areas. The management will be informed in order to apply the right measures.Your review will be shared with the management for further acknowledgement.Hoping to host you again.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Jordan Lee,Thank you very much for your sharing your fantastic review.We are very happy to learn that you enjoyed your holiday, nonetheless, we apologize for any discomfort, your comment will be forwarded to the managment.We really look forward to welcoming you again!Kindest Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Francisco,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Santa Fe! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Santa FeOnline Reputation Manager

Dear ERIKA,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Santa FeOnline Reputation Manager

Dear Joey,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Santa Fe. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Santa FeOnline Reputation Manager

Dear Max,Thank you so much for your nice words and for the fantastic rating!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Santa FeOnline Reputation Manager

Dear Maria L,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Santa FeOnline Reputation Manager

Dear Carlos,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Santa FeOnline Reputation Manager