Ratings based on 1,072 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wyoming

Good food,good people,close to town.

Posted Jan 26, 2015
Pros: Same as above
Cons: Nothing
Location: Marina
Joined Roaly Elite. It was great. I had to pay Delta for my bag to get home 65.00
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville, Tennessee

Nice Resort and location, but read the fine print.

Posted Jan 25, 2015
Pros: The staff, the pool and beach facilities.
Cons: Serve more local food types. Asian night was an epic fail!
Location: Location was awesome! walking distance to lots of shopping, clubs and the marina.
The staff and facilities were awesome! My friend and I had a spa treatment, we both agreed it was the best massage ever! The spa is beautiful! Hotel is within walking distance of the marina, shopping district and clubs. The food was disappointing at times but overall okay. (The Mexican food was great!) My only advice is make sure you read the fine print concerning the keys and wristbands! If you lose a key it is $50 and if you rip off a wristband and throw it away (like our husbands) it is $100 firm! NOT COOL!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Upstate NY

Great Staff!!

Posted Jan 23, 2015
Pros: Everything
Cons: In colder weather have other than the swim up pool heated
Location: Farther to the airport and with out schedule meant a VERY early wakeup call (4 am) but it was worth it
You can be soooo proud of your great staff. All were extremely helpful and friendly and made our stay very enjoyable - special cudos to Eva at the Diego restaurant. She is a "GEM"
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philomath, OR

All-Inclusive vacation

Posted Jan 23, 2015
Pros: The room was extra large with two bathrooms for two people.
Cons: I heard the people at the pool bar drank all day and peed in the pool.
Location: We walked to the Marina and shopped. Every place is clean and very friendly.
Everyone was very friendly. The pools are beautiful, the weather was great, and the food was good. Any time you don't have to cook and clean is great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Very nice but...

Posted Jan 21, 2015
Pros: Activities team, the helpful staff, our maid was great with a clean room everyday with towel animals on the bed. Food was ok. We didn't go hungry.
Cons: Time share people as you walk in the door!!! That was not a good way to start our vacation.
Location: Location was amazing. The harbor on one side and the pacific on the other. We went on a snorkeling trip..see Manuel at the first window. It was fun
Resort was amazing. Not too big, not too small. Activities team was the best!! Norma, Joel, and Francisco at the pool bar were awesome!! But beware of the time share people. They catch you as you walk in the door. So, if you are not willing to sit for 90 plus minutes, them just say no. They are slick and talk very fast...be careful!! Other than that, our vacation was totally worth every penny spent!!! Thanks Expedia and Sandos!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 21, 2015
Pros: Pools , most were heated, Short walk to town. Clan nice resort. Plenty of chairs available at poolside
Cons: Information is wrong that they give you at check in. They use their time share people to tell you about the resort.
Location: restuarants in town are nice
Good stay. Location, pool, views, very clean. Time share people are your greeters and the info they give you are mis represented. The hours of restaurant operations and which ones are open that are stated in their hand out and what they tell you are all wrong . We tried to have dinner the first night at 10 pm at the buffet that was to close at 11 pm. It was already closed. We tried to eat breakfast the next morning at one of the breakfast servings and it wasnt open. Bed info.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Havelock, NC

beautiful resort

Posted Jan 20, 2015
Pros: the view from our room and the restaurants were great
Cons: had a few awkward moments when employee didn't speak or understand english
Location: dolphins, boat ride out to arch, whale watching, glass blowing factory presentation
first time at an all inclusive, so hard to compare to others. Had a great time, and everyone was so nice and helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Hotel was nice, food was great.

Posted Jan 20, 2015
Room was very run down, older style. Didn't seem to match the rest of the hotel quality. First room had leaky sink and they moved us, could be updated, if your not in the timeshares which are brand new looking and beautiful. Food was delicious! Very impressed with some of the menus. Wish they had more allergy conscious options (gluten, dairy free).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom BC Canada

Don't hesitate!

Posted Jan 19, 2015
Way better than expected, it was at 98% capacity and never line ups and lots of pool and beach chairs always available. could eat in restaurants as much as you wanted not just one each. Food was excellent inc the buffets. Whales swimming right off the beach even closer than the whale tour we did. Staff were exceptional and make the place even better. You can walk to the harbor, shops and tours in about 5 mins. Had bay view room and view was great. Only comment I'd make is rooms are not 5* but still very clean and comfy beds. There was some construction still going on around the hotel but really didn't bother us at all. Considering the hurricane was in Sept this place looks amazing! Have been to a few all incs and this was by far the best. Don't hesitate! I'm very picky and would go back tomorrow!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom st louis

Great all inclusive close to town

Posted Jan 18, 2015
We had such a great time at Sandos last week! You can't beat the location- front of the hotel faces the beach and the back of the hotel faces the marina, so you can easily walk to swim with dolphins or go into town. Most of the restaurants have a view and the food was much better than most all inclusives. We went to the cupcake cafe daily and had frappacinos made by Ricardo, who was the best! The pools are also nicely heated in the winter and the swim up bar has great food and drinks! Would definitely go back!