Ratings based on 1,265 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Clemente, CA

The staff made the stay enjoyable.

Posted Jul 2, 2015
Pros: Activities at pool, pool bar, staff, location, Expedia rep onsite, large room, Azizi (Pool activity Staff)
Cons: Beds could be softer. Quieter AC. Wifi is hit and miss not reliable for hi speed and always have to log in.
Location: location is great, 5 min walk to harbor or 10 min to down town. Why stay way far away and have to taxi when you can stay here.
Pools were great, one for adults with a bar, one for families and teens and another for the younger kids and families. location is walking distance to anything. All inclusive is the way to go as you will spend much more having to pay for all the food and drinks. Service was great, top shelf alcohol for vodka - Absolute, Stoli, and tequila - el Jimador resposado... not bad for being included. Agave steak house is one of the better options if you do not prefer the buffet on the 7th floor. Cupcake café had coffee and mochas and is a little hidden so less traffic. Also sandwiches:) Italian restaurant is ok (smaller portions) order pasta and main dish! Do NOT hear the pitch for the " Sandos Elite" that they say is not a timeshare..lol... pass immediately upon arrival after check in passes you off to the concierge to set up the pitch. There is nothing in writing, you have to decide that day..typical (you do get free stuff like massages...) 90 min pitch is 3+ hours and stretches the truth. Expedia rep on sight helps with everything needed including transportation back to SJD. Take private transportation to hotel (non stop 50 min) and "group trans. back to SJD as it is the 2nd to last stop (1 hour). group trans to the hotel (3+ hours) Sandos is last stop. We did tip servers and staff who waited on us and it was much appreciated as others do not. They never asked for a tip. avoid people trying to sell you pitches on the street by saying you leave today it works 75%.
2 out of 5
by A verified traveler

Posted Jun 29, 2015
Great location. Walk to everything. Staff was friendly. Food was ok. Room service food was horrible! !!! Had bugs in my coffee pot and it took 4 hours to get another one. Asked for extra pillows, they never came. Ask for towels and after an hour, i just went and got my own. We stayed in the jr ocean suite, it was more like a motel 6, definitely upgrade the room if you can.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston tx

Amazing views of both the beach and the marina.

Posted Jun 29, 2015
Beach parties were excellent every other night with live music on the beach( old adult soft rock). Perfect ambiance! Most dinners were good breakfast at the buffet was even better and the bar had lots of great drinks. Wonderful staff. Went to the spa 3 times! Work out equipment sucks but there are treadmills. Overall great place! Would love to go back
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jun 28, 2015
Pros: The all inclusive was great . Good entertainment, food excellent!
overbooked the rooms we reserved...tried to switch us to a lesser room....had to move twice..when you ask for the ocean view room ... and pay for it....you would expect to get it!
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

This feels like Cabo.

Posted Jun 28, 2015
The hotel and staff were really nice. It's location I thought couldn't of been better and the environment here just feels right. The food was good but had a bad experience (taste) at the Italian restaurant. Room service pizza was great for a late snack. The pool area had a great layout and staff service. Overall the only thing I wish that was better would be the food. But I understand it's not gonna be the same.
3 out of 5
by A verified traveler

Good/Bad

Posted Jun 28, 2015
Clean Hotel, Very Friendly Staff, Beautiful Beach, Close To Everything!!!! Limited Bars and (Open) Hours, Cant Swim At Beach, Very Limited Breakfast And Dinner Options. Enjoyed, but wouldn't go back
4 out of 5
Recommended
for Everyone
by A verified traveler from Golden Meadow, LA

Wonderful!

Posted Jun 24, 2015
Pros: Very, very clean
Cons: Food
Location: Close to everything
Exactly what we wanted a beautiful place to go lay by the pool all day & be waited on by the wonderful staff. Will def be going back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2015
Food and drinks were great. Staff was pleasant and helpful. Beach was beautiful but could not swim in ocean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
We loved our stay here. Great staff, beautiful place. It was fantastic being so close to downtown and in walking distance to everything. Highly recommend it.
5 out of 5
Recommended
for Couples
by A verified traveler

Every detailed seamlessly catered for

Posted Jun 22, 2015
Pros: close to town luxury super food and drinks
We had a totally relaxing, wonderful, sunny experience