Ratings based on 68 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

GREAT

Posted Jul 24, 2015
Excellent have a wonderful stay great location staff is very kind
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
Loved the Villa, much larger than anticipated. Will visit again,
5 out of 5
Recommended
for Everyone
by A verified traveler from Paso Robles, CA

The crown jewel of Cabo!

Posted Jun 21, 2015
Pros: Pools, architecture, rooms, views, the beautiful scent in the lobby!
Cons: Waiter service at the ridge restaurant and around the pools. And it was not crowded.
Location: Right off of the Marina. Walk to downtown or short taxi ride to anywhere. But with this resort why leave?
My husband, son, and daughter (all adults) stayed at the Ridge for 5 days last week. It was truly amazing and we are very picky. The photos don't do this place justice as the scenery and views are breathtaking. The 1 bedroom two bathroom(with soaking tub) suite in bldg. B on the second floor was clean, spacious and perfect for the four of us. Two Murphy beds in the living room and a king in the bedroom. Huge balcony with a couch and two chairs overlooking the dolphin experience,,the marina, and the entire coastline including Mediano Beach. Interesting to watch the boats come and go including one large cruise ship. We did the fish spa and it was original. The pools at the ridge are quiet and luxurious. Good towels. The service around the pool was spotty at best. Much confusion with seemingly many waiters and no one seemed to know if an order was taken or not. This occurred many times. Same with the daily included American breakfast at the ridge restaurant. Long waits and several confused servers not knowing what we needed. This could be tightened up a bit. The main pool and beach area at the Playa Grande was fun also. You are unable to swim at this beach!!! The action at the main pool seemed entertaining though we opted for a quieter location right next to the beach. A $10 p.p. Water taxi to Lover's beach and the Arch are a must! Right outside of the resort you can catch one of these at the marina at any time. Overall an outstanding upscale resort.
Comment from Hotel Management
Jun 30, 2015 by Flora C,, Hotel Management
Dear Traveler We are delighted you enjoyed your week with us. As you mention one of the may great assets of our property are the spectacular views, the construction was carefully planned to showcase the best images nature provides us with. Our guests’ comments give us important feedback on our performance and provide us with great ideas on how to improve our service. Thank you again for you valuable remarks and we hope to welcome you back in a not too distant future. Sincerely yours
4 out of 5
Recommended
for Families
by A verified traveler

Beautiful view of marina and Cabo!

Posted Apr 16, 2015
Pros: Views, spacious rooms and ability to utilize the facilities easily is what we loved about this property.
Cons: Some of the main areas and our living room were showing a little wear and tear. Some updates would be beneficial.
Location: Terrific Location! Close to the marina shops and restaurants....as well as to Medano Beach.
We stayed in a large 2 bedroom villa with views of the marina and town. It was a beautiful view and the villa had plenty of spacious rooms with loads of storage space. The furniture and some parts of the resort are showing a little wear or I would give it a 5 star rating. It was super clean and I LOVED the fact that we never had to fight for a pool chair or space for the family in the main areas of the Ridge. A wonderful family experience at the Ridge.
Comment from Hotel Management
Jun 6, 2015 by Flora C,, Hotel Management
Dear Traveler, Thank you very much for taking your time to share with all of us this review. While I am very happy to read your positive comments, I would like to extend my sincere apologies for the inconveniences you had during your stay. I do want to ensure you that all your comments will be follow up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable. Hopefully you will give us an opportunity to host you in the future. Warmest greetings
5 out of 5
Recommended
for Couples
by Martin from Dallas

Weekend get away

Posted Apr 3, 2015 on Hotels
Wonderful birthday weekend. Spa was magnificent. Massage in cabana on beach was heavenly.
Comment from Hotel Management
Jun 5, 2015 by Flora C, Hotel Management
Dear Martin, Congratulations for your Birthday! We are delighted that you enjoyed an amazing stay during your recent visit; I am glad that you enjoyed our Spa services. Come back anytime to visit us. We will be very pleased to serve you again. Cordially
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 24, 2015 on Hotels
Comment from Hotel Management
Jun 5, 2015 by Flora C, Hotel Management
Dear Traveller, Thanks for the great 5 star review on Hotels.com Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Fraser Valley, BC.

Happy to be back at Playa Grande.

Posted Feb 6, 2015
Pros: Everything! The rooms are spacious and so clean. Enjoy getting special little towel creatures on return to our room every day - thanks Naomi!
Cons: Can't think of a thing I would change. Honest!
Location: So many great restaurants within a 10 minute walk from the hotel, lots of shopping for trinkets, and great bars too!
I believe this was our 5th or 6th visit to Playa Grande, and we are already talking about going back next year. The Ridge is our favourite place, as the staff there is exceptional! Teofilo, Juan, Israel and Ivan made this trip even better than the last - going out of their way to help us with the smallest things, even recommending restaurants in town for us to visit!
Comment from Hotel Management
Jun 6, 2015 by Flora C, Hotel Management
Dear Traveler, Thank you very much for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations with our outstanding service. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We really look forward to keep welcoming you for many years to come. Sincerely,
5 out of 5
Recommended
for Couples
by Henry from Syracuse, NY

Great Balcony

Posted Jan 15, 2015 on Hotels
Great hotel with views of Cabo San Lucas. Very modern, roomy, clean and comfortable. Our room had a balcony with comfortable furnishings. Full kitchen.
Comment from Hotel Management
Jun 5, 2015 by Flora C, Hotel Management
Dear Henry, Thank you for your kind words, I agree that our property offers a Great location. We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely yours
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Cabo is looking great!

Posted Nov 5, 2014
Pros: Location, beautiful views of Marina and the ocean. The service was great as well as the food! Everyone had a smile on their face and seemed so happy
Location: Just a short walk down the hill for plenty of shopping, places to eat, entertainment, fishing, tours and meeting new friends!
So happy for the Playa Grande and many other resorts in Cabo that are back open and looking beautiful as ever! Can't praise the people of Cabo enough after what they went through during the storm and recovering so quickly! You are all amazing! Thanks for another great stay at Playa Grande. We didn't actually stay at the Ridge as planned but they made arrangements for a room right on the beach that was so amazing! All the pools are open and everyone is so happy to see us! Can't wait to get back there soon!
Comment from Hotel Management
Jun 6, 2015 by Flora C, Hotel Management
Dear Traveler, My entire team and I are delighted that you enjoyed an amazing stay during your recent visit and really appreciate knowing that you recognize the devotion everyone puts into constantly caring for our guests, so we can provide a friendly, professional service at all times. Thank you for taking your time sharing your comments with us! We look forward to having you back at the resort again in the not too distant future. Sincerely,
4 out of 5
Recommended
for Families
by A verified traveler from Beverly Hills

Grand Hotel Within Walking Distance of Cabo

Posted Jul 1, 2014
Pros: Proximity to downtown Cabo is a plus. The pools are fantastic.
Cons: Tell the guests about the close-by beach at which they can swim. Don't use the excuse of towel cards to pitch your time share
Location: We found a beach on the side of the Marina where it is possible to swim in the sea. You can walk from the hotel - to the right of the Navy station.
We had a pleasant time at this beautiful hotel. We picked it because of proximity to downtown so we could walk back and forth to the Marina and Downtown. The hotel is very well run. The staff is friendly and aims to please. We particularly enjoyed our room on the Playa side (which we asked for based on prior reviews on expedia). We had a partial ocean and pool view which was nice. The downside was that at night they have different-themed events in the restaurants by the pool and the noise kept our one-year old past her bedtime until 9 O'clock when it shut down. We enjoyed the pools the most and our 5 year-old son and 1 year old daughter had a great time. This hotel caters to families and singles. And so our 5 year old became very familiar with the idea of happy hour time and drinking pool games. Oh well.
Comment from Hotel Management
Jan 3, 2015 by Flora C, Hotel Management
Dear Simon, Thank you for your kind words, I agree that our property offers a Great location and our staff does the best to provide a friendly and professional service all the time We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely